Social Media Part Time
Resume:
Chaya Laxmipathy
Address ***B, *** Old Carriage Dr
Kitchener, ON, N2P0C7
Phone +1-226-***-****
E-mail *****************@*****.***
https://www.linkedin.com/in/chayalaxmipathy1323/
A recent graduate in Business Analysis and an IT Professional with the knowledge in programming languages and BA tools and techniques aiming to utilize computer science and analytical skills to increase efficiency in the workplace. Skills
Microsoft Office Suite -1. Advance Knowledge in
Excel( Vlookups, pivot tables, graphs, pivot graphs, conditional formatting, advance formulas) 2. Word
(mailing, bibliography, formatting, inserting
tables/pictures, merging excel and word documents, documenting using APA standards), 3. Access (creating and modifying databases, tables, queries, and forms; reports), 4. Visio (building process-flows, use cases), 5. Outlook, 6. power-point.
Database Management - SQL (Joins, creation,
insertion, deletion, writing queries) Using SSMS.
Programming Language - Basics of C,C++,Java,HTML
Project management documentation - project charter, scope, RACI, team contract, gantt chart, work
breakdown structure,status reports,BOM,ROI,SIPOC.
Project management concepts - SDLC, scrum
meetings, agile methodologies and waterfall
models,KANBAN.
Data Visualization tool - Power BI, Social Media
Analysis tool - Gephi
Analytical tools - elicitation, brainstorming, rich-picture, use cases, AS-IS & TO -BE process flows, spaghetti analysis, KPI's
Work Experience
2017-07 - 2017-09 Technical Support Analyst
HP Inc - HP products (Laptops)
Location - Bangalore, India
Level - L1 Products and Services
Type - Full time
Provided support through inbound calls and presented with solutions by troubleshooting the client's issues regarding Hp laptop and specific products like the warranty.
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Maintained documents on calls received, responses given and troubleshooting steps performed, which helped in future references.
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• Provided information about the deals of products and services available. As a Support analyst, I not just provided solutions to problems but also communicated effectively and connected to the client, which indeed helped in the product growth and customer satisfaction rate.
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2019-06 - present Client Advisor ( Intern)
Royal Bank Of Canada
Location - Cambridge,ON
Level - P11 Personal and Commercial Banking
Type - Part Time
• Engage in conversation with clients and provide them with exceptional banking services.
• Complete client transactions and help them invest their money the right way. Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
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2018-05 - present Customer Support Associate
Wholesale Club
Location - Waterloo, ON
Level - Cashier
Type - Part time
• Manage cash registers accurately, which leads to balanced cash flow. Suggested a new elicitation technique, which led to a better understanding of customers resulting in improved customer satisfaction.
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2018-10 - 2019-04 Marketing and events staff
Conestoga Students Inc
Location - Conestoga college (In campus)
Level - Campus jobs
Type - Part time
• I have proposed a strategic plan for flyering, which led to event tickets being sold faster than anticipated.
• Suggested a new layout plan for poster shifts, which reduced the total time taken by 30 minutes. Education
2018-01 - 2019-04 Conestoga College (Post Graduate Diploma) - IT - Business Analysis Operations (2 years)
Related Coursework: Project Management, Customer Relationship Management, Software Integration, Business Data Analysis, ERP, Business Process,Integrated Case Study,Network Design. 2013-08 - 2017-06 Visveswaraya Technological University – Bachelors in Computer Science Engineering (4 years)
Related Coursework: Basics of C language, C++, JAVA, HTML, Data Structures, Object Oriented Programming Language, Computer Networks, Software Testing.
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