Chaya Laxmipathy

Address ***B, *** Old Carriage Dr

Kitchener, ON, N2P0C7

Phone +1-226-***-****

E-mail ac9uta@r.postjobfree.com

LinkedIn

https://www.linkedin.com/in/chayalaxmipathy1323/

A recent graduate in Business Analysis and an IT Professional with the knowledge in programming languages and BA tools and techniques aiming to utilize computer science and analytical skills to increase efficiency in the workplace. Skills

Microsoft Office Suite -1. Advance Knowledge in

Excel( Vlookups, pivot tables, graphs, pivot graphs, conditional formatting, advance formulas) 2. Word

(mailing, bibliography, formatting, inserting

tables/pictures, merging excel and word documents, documenting using APA standards), 3. Access (creating and modifying databases, tables, queries, and forms; reports), 4. Visio (building process-flows, use cases), 5. Outlook, 6. power-point.

Database Management - SQL (Joins, creation,

insertion, deletion, writing queries) Using SSMS.

Programming Language - Basics of C,C++,Java,HTML

Project management documentation - project charter, scope, RACI, team contract, gantt chart, work

breakdown structure,status reports,BOM,ROI,SIPOC.

Project management concepts - SDLC, scrum

meetings, agile methodologies and waterfall

models,KANBAN.

Data Visualization tool - Power BI, Social Media

Analysis tool - Gephi

Analytical tools - elicitation, brainstorming, rich-picture, use cases, AS-IS & TO -BE process flows, spaghetti analysis, KPI's

Work Experience

2017-07 - 2017-09 Technical Support Analyst

HP Inc - HP products (Laptops)

Location - Bangalore, India

Level - L1 Products and Services

Type - Full time

Provided support through inbound calls and presented with solutions by troubleshooting the client's issues regarding Hp laptop and specific products like the warranty.

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Maintained documents on calls received, responses given and troubleshooting steps performed, which helped in future references.

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• Provided information about the deals of products and services available. As a Support analyst, I not just provided solutions to problems but also communicated effectively and connected to the client, which indeed helped in the product growth and customer satisfaction rate.

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2019-06 - present Client Advisor ( Intern)

Royal Bank Of Canada

Location - Cambridge,ON

Level - P11 Personal and Commercial Banking

Type - Part Time

• Engage in conversation with clients and provide them with exceptional banking services.

• Complete client transactions and help them invest their money the right way. Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

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2018-05 - present Customer Support Associate

Wholesale Club

Location - Waterloo, ON

Level - Cashier

Type - Part time

• Manage cash registers accurately, which leads to balanced cash flow. Suggested a new elicitation technique, which led to a better understanding of customers resulting in improved customer satisfaction.

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2018-10 - 2019-04 Marketing and events staff

Conestoga Students Inc

Location - Conestoga college (In campus)

Level - Campus jobs

Type - Part time

• I have proposed a strategic plan for flyering, which led to event tickets being sold faster than anticipated.

• Suggested a new layout plan for poster shifts, which reduced the total time taken by 30 minutes. Education

2018-01 - 2019-04 Conestoga College (Post Graduate Diploma) - IT - Business Analysis Operations (2 years)

Related Coursework: Project Management, Customer Relationship Management, Software Integration, Business Data Analysis, ERP, Business Process,Integrated Case Study,Network Design. 2013-08 - 2017-06 Visveswaraya Technological University – Bachelors in Computer Science Engineering (4 years)

Related Coursework: Basics of C language, C++, JAVA, HTML, Data Structures, Object Oriented Programming Language, Computer Networks, Software Testing.

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