Customer Service

Wally 'Thunder' Awasis

**** ********** ***

Saskatoon SK

Telephone 306-***-****

Email: *************@*****.***

Highlights of Qualifications

*Personable and outgoing

*Responsible and dependable

*Energetic and motivated, open to learning new skills

*Excellent communication skills.

*Able to work independently or as part of a team

Employment

Dakota Dunes Casino - Full Time Cage Supervisor, April 2014 – April 2019

*Provide assistance to the cage manager through supervision duties that include staffing, training, performance evaluations and corrective action.

* Monitoring cage operations thoroughly with compliance to SIGA’s policies and procedures

* Ensuring adequate track use of all cage equipment and inventories of ATM’s, VRT’s, and cage counters. Troubleshooting and reporting damaged machines to cage manager.

*Verifying all cash desks and ensuring all cage reports are printed, reporting any cash outages to the cage manager.

* Providing excellent customer service to guests and handle any escalated issues that may arise.

*Communicating with employees about any updated procedures to ensure that they are followed.

Dakota Dunes Casino - Full-time Cage Cashier/TPHD, August 2012 - April 2014

*Provide excellent customer service

*Provide meticulous control and record keeping of cash flow between different parts of the casino.

*Provide fast and efficient casino banking services.

*Perform and count of coin and currency for all machine and table games.

*Adhere to strict internal controls policies and procedures to protect casino assets.

*Work as part of a team and demonstrate respect and consideration of others.

*Mathematical ability to accurately count large amounts cash and chips.

*Accurately maintain a balanced cash desk.

Dakota Dunes Casino - Part-time Valet Attendant December 2011 - August 2012

*Provide quality customer service in guest parking services.

*Completed daily tasks set out by supervisor.

*Maintained professional appearance and greeted casino patrons at the valet podium.

*Informed on duty supervisor of any incidents regarding casino patron’s vehicles.

*Ensured that valet had adequate supplies, and ensured that front door valet area kept clean.

October 2008 - June 2009 Piyesiw Awasis School Youth Leadership/Homework Program Thunderchild FN

*Supervise youth in Homework program

*Provide assistance to students with homework

*Prepare snacks for students in Homework program

*Ensure adequate coverage is provided for homework program

July 2008 - August 2008 Bold Eagle, Canadian Forces Recruitment training

*Completed the entrance training requirements for recruitment training into the Canadian Armed Forces for First Nations youth.

Training

SIGA Core Training

*Leadership Modules 1,2,3

*FINTRAC-slots cage and live games

*Corrective Action Course

*Labour Standards

*IT Security Awareness

*Responsible Gaming Level 1 & 2

*SIGA emergency response

*Workplace Violence

*Checking Identification

*Counterfeit Currency

*Service best training

*Mental Health First Aid

References

Available upon request

Contact this candidate