Administrative Assistant
Resume:
Professional Summary
- * years of experience in the Business/Customer Service Industry. Excellent skills in supervisory and quality control.
- Strong ability for problem resolution and extensive knowledge in organization skills.
- Superior communications skills.
- Strong skills in establishing and maintaining effective working relationships with co-workers and management staff.
- 2 years of combined experience as a Practical Nurse at Central Newfoundland Regional Health Center in Grand Falls-Windsor and Callingwood Downs Seniors Complex in Clarke's Beach.
Professional Experience
Data Entry/Office Administrator (Contract Position)
Magtek Industries, Long Harbour, NL
June to September 2017
- Proficient typist and data entry specialist.
- Computer skills and software knowledge ex: excel and Microsoft word.
- Outstanding organizational skills.
- Impeccable administrative skills.
- Superior customer service skills
-Invoicing and billing.
Practical Nurse - Enhanced Care Piolet Project
Callingwood Downs Seniors Complex, Clarke’s Beach, NL
November 2015 to October 2016
- Primary role was to administration of resident’s medication.
- Monitored patient reactions to drugs and carefully documented progress of individuals.
- Any medical needs of residents within scope of practice.
- Monitored patients with acute conditions in the enhanced care unit.
- Provided necessary health education training for patients.
- Maintained patient privacy and confidential patient information.
- Utilized strong assessment skills to determine necessary patient care.
- Provided quality nursing care in accordance with the resident care policies and procedures.
- Provided caring companionship to elderly patients under my care.
-Administrative duties pertaining to each patient and necessary administrative duties as requested by the managerial staff.
Practical Nurse – Float Nurse
Central Newfoundland Regional Health Center, Grand Falls-Windsor, NL
February 2014 to March 2015
- Provided quality treatment within scope of practice.
- Frequently commended for maintaining the safety, respect and dignity of residents.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Monitored patient reactions to drugs and carefully documented progress of individuals.
- Acted as patient advocate and implemented total patient care as part of a nursing team.
- Monitored patients with acute conditions.
- Provided necessary health education training for patients.
- Maintained patient privacy and confidential patient information.
- Utilized strong assessment skills to determine necessary patient care.
- Provided quality nursing care in accordance with the resident care policies and procedures.
- Provided caring companionship to elderly, developmentally disabled and all patients under my care.
Home Care Worker
Horwood Homecare Agency, Grand Falls-Windsor, NL
May 2012 to March 2013
- Provided routine care to one client with dementia.
- Provided behavioral/emotional support and supervision for the client with dementia as well as her elderly husband that lived in the home with her.
- Relied upon to complete light housework duties.
Accounts Improvement Manager
Fusion BPO Services, Grand Falls-Windsor, NL
September 2001 to August 2010
- Delivered client-specific training to new employees and products/process changes to existing staff and management.
-Extensive experience in office documenting and organization.
- Extensive travel to accommodate client’s needs.
- Coordinated communications with business clients and quality managers.
- Development and deployment of product quality assurance strategies.
- Managed, developed and implemented improvement strategies.
- Managed all accounts with Fusion BPO's 5 Newfoundland Centers.
- Worked in coordination with site managers to ensure client standards had been met.
- Performed other duties as requested by the Director on an as needed basis.
Education
Diploma: Practical Nursing, 2013 – College of the North Atlantic, Grand Falls Windsor, NL
Diploma: Early Childhood Education, 1997 – College of the North Atlantic, St. John’s, NL
Diploma: High School, 1995 – Eric G. Lambert School, Churchill Falls, NL
Basic Life Support (BLS)
Standard First Aid/CPR
Suicide Intervention Program
References
Owner – MagTek Industries
Cecil King
Long Harbour, NL
Office: 709-***-****
Cell: 709-***-****
Former Director of Operations – Fusion BPO Services
Richard King
Grand Falls-Windsor, NL
Cell: 709-***-****
Personal Reference
Elaine Thorne
St. John’s, NL
Home: 709-***-****
Cell: 709-***-****
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