Sean M. Sakamoto

Calabasas Hills, CA – 818-***-**** – ac9urz@r.postjobfree.com

LEADERSHIP IN OPERATIONS & SYSTEMS OPTIMIZATION

Excellence in Strategic Planning, Project Design, Training & Customer Services CORE COMPETENCIES

Lead implementation of next-generation Infrastructure, Cloud Applications, Data Networking and Unified Communications, optimizing Systems Integrity, Access and Discretion. Uniquely qualified, with proven Management, Technical and Budgetary Skills.

Proactively capitalize on IT protocols; significantly Improve Productivity, Curtail Costs and Streamline Operations. Proficient in Presentation, Deal Structuring, Negotiation, Vendor Relations, Delegation and Alliance Formation to offer Outstanding internal and external Customer Experience. Train and support Cross-Functional Teams, enabling end-users to achieve Personal Best in Efficiency and Productivity. Initiate Change Management, directing organization-wide resources to reach consensus, ensuring Best Practices. Identify a wide range of issues, providing Conclusive Solutions. Adept in Research, Analytic Insights and Business Intelligence to arrive at Targeted Strategies. Generate milestones, timelines and metrics for Time-Sensitive, Cost-Effective Deliverables. Personable and Articulate; represent organizations effectively in professional and public arenas. Thrive in challenging, dynamic environments, applying the full spectrum of proven capabilities, to make key contributions to corporate productivity and profit improvement. Ability to effectively and efficiently apply time management skills to multitask. Great decision making and problem solving ability. Works well in teams and has the ability to work independently with little or no supervision. Great writing and verbal communication skills.

Home and business automation and security technologies. Google Home, Amazon Alexa, Apple HomeKit, Sonoff, NEST, WYZE, Yale, etc. Home Audio & Video training, troubleshooting and installation. PROFESSIONAL HIGHLIGHTS

Cipolla, Calaba & Wollman, Agoura Hills, CA (February 2010 – Present) Director of Operations & IT Progressive accomplishments within California’s premier, multilocation workers' compensation defense firm with a distinguished roster of clients, including major corporate employers, insurance carriers and public agencies. Consistently given greater scopes of responsibilities due to exceptional professionalism and performance.

Spearheaded new billing software solutions corporate-wide, initiating simple, streamlined attorney receivable protocols, providing real-time cash flow and accounts data. Daily use of Quickbooks accounting software.

Led opening of five new, strategically located Southern California branch offices. Managed complete office buildouts and tenant improvements. Created floor plans, designing, developing and upgrading systems and networks to meet evolving operational and business requirements.

Managed contract and price negotiations with office vendors, service providers and office leases. Built lasting relationships with vendors and created cost-efficient contracts. Primary contact for all outside vendor relations.

Devised and established IT policies and systems to support the implementation of strategies and disaster preparedness and recovery scenarios to minimize or eliminate any potential downtime.

Inspected the use of technological equipment and software to ensure functionality and efficiency and identify the need for upgrades, configurations or new systems.

Researched and initiated migration to Cloud services for increased efficiency, security and availability.

Maintained Windows Servers, Active Directory, Group Policies, RDP. Proficient in all versions of Windows OS, Mac OS as well as iOS and Android mobile support. Maintained private network, firewalls, VPN and MPLS.

Microsoft Office 2010, 2013, 2016 troubleshooting, support and integration. Adobe Acrobat support.

Set up and maintained network printers, copiers, scanners, fax machines and large PBX phone systems.

Implemented security and vulnerability patches for workstations, network server and other devices.

Maintained onsite and offsite backup systems and tested backups for validation.

Initiated Windows Small Business Server and Exchange migration, as well as migration to new Windows Professional operating system.

Provided one on one onsite, remote and phone troubleshooting and problem resolution to all staff to maximize uptime and workflow. RDP, LogMeIn, GoToMyPC, TeamViewer. Trained all new employees and staff on our technology and practices.

Established, coordinated and reviewed office and space leases. Provided valuable input and maintains good communication with landlords as their primary point of contact.

Maintained user access controls and CCTV security. Maintained fire safety systems and protocols.

Traveled and on call 24/7 for disaster or emergency services as needed for any office location.

Maintained office systems, maximized efficiency and cost, including overall front office activities, mailing, filing systems, office supply requests, company phone coverage and facilities.

Assisted with planning and executing team events and office initiatives to cultivate and drive engagement and build morale. Scheduled and coordinated internal and external company meetings, events and all travel arrangements for staff and executives.

Supervised staff from different departments and provided constructive feedback. Planned and monitored the day-to-day running of business to ensure smooth progress.

Maintained office staff by recruiting, selecting, orienting, and training employees. Partnered with HR to update and maintain office policies as necessary.

Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintained a friendly and professional environment by greeting and assisting visiting colleagues, vendors, clients and customers.

Apple Retail Store, Thousand Oaks, CA (April 2008 – November 2011) Specialist & Mobile Genius Support Contributed to development of Southern California market during years of rapid growth, promoting and supporting the world’s most successful brand.

Excelled in introduction, troubleshooting and repair of new technologies at Genius Bar with a focus on iPhone, iPad and iPod as groundbreaking mobile devices.

Expansive and detailed knowledge of all Apple products with ability to tailor their use to each unique customer.

Proactively learned, analyzed and assessed each customer’s personal and business requirements to optimize device and systems solutions, providing dedicated support and problem solving.

Applied outstanding product knowledge to educate team members and customers to keep abreast of progressive technologies.

Identified personal customer and business needs and applied real world scenarios to better assist in their technological purchasing requirements. Built lasting and repeated customer relationships. Oaks Data Systems, Inc., Westlake Village, CA (June 2007 – February 2010) Account Manager & IT Specialist Collaborated in diverse initiatives within a pioneering IT consultancy firm with a focus on infrastructure, managed services, security, cloud and hardware solutions.

Implemented highly successful marketing strategies, identifying small to mid-size corporate clients with cost-effective IT outsourcing needs.

Met and exceeded business development goals through providing custom solutions for client requirements, sustaining long-term relationships and support to maximize account value.

Led onsite initiatives for clients, participating cross-functionally in system launches and optimization, end-user training and troubleshooting.

Assisted a dynamic roster of clients and companies (200+ employees) with customized and tailored on-site and remote support for their needs. Built client relationships based on support requirements.

Established one on one troubleshooting and training sessions with clients tailored to their individual personal or business needs.

Devised and established IT policies and systems to support the implementation of strategies per the client after evaluating current infrastructure and capacity.