PEDRO R. SANTOR JR.

Unit C, **** Taylo St., cor. McKinley Pio del Pilar, Makati City PH

+63-905-***-****

ac9urm@r.postjobfree.com

Enhance and develop my knowledge and skill, provide professional growth and share my endowed talents in building up my expertise in a job that I am applying for.

PROFESSIONAL EXPERIENCES:

Baker & McKenzie Global Services Manila

IT Business Analyst

(1 Jan 2018 - present)

Responsible for providing daily business analysis, functional and technical administration services to the to the Global IP Practice Group (shareholder), including the firm-based Global IP Support Centre (GIPSC), its clients, external agents and end users across all BM offices globally. Ensuring that client feedback and concerns are addressed in a timely manner and as appropriate.

PROJECT DEVELOPMENT AND DELIVERY

• Coordinates the development of test plans for major developments

• Responsible for application implementation, application support

Supports testing for versioning user acceptance testing (UAT) activities as required.

• Assists in tracking various project activities from its inception to completion; monitor timeline to ensure all deliverables are met

• Ensures business requirements are properly documented and understood by stakeholders and all resources working on the project.

• Assists in the creation of project-related reports and documents as required by the client or the GIPSC Technology Team leaders

• Creates and maintains Business Requirements (BR) documents, training materials and Change Enhancement Form (CEF)

• Creates / updates procedural and support documents such as Global HelpDesk User Manuals and Test Scripts

• Prepares and cascades Service Release documents to all user groups

• Assists with the delivery of training to all user groups.

• Resolves issues based on priority and end to end impact.

BUSINESS SUPPORT DELIVERY

• Provides 2nd line application support, analyzing, identifying and escalating issues as appropriate

• Coordinates the testing of releases and fixes to Global IP applications

• Delivery of effective solutions for application-related issues

• Coordinates with the Global Help Desk in ensuring that all GIP related issues are addressed in a timely manner

• Creation and generation of ad hoc reports

• Analyzes and help define business requirements including new functionality and enhancements in coordination with Business Analysts

• Reviews reports and provide analysis

• Review incidents and recommends improvement in the process

PROFESSIONAL AND ORGANIZATIONAL DEVELOPMENT

• Continuously learns and hones technical and soft skills as a Business Analyst

• Understands the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning

• Seeks feedback from mentors and GIPSC Technology leaders and actively applies feedback received to day-to-day work and strives to improve performance

• Clearly articulates ideas and thoughts verbally while listening and accepting inputs from others

• Complies with all internal procedures and suggests areas for improvement in internal processes

• Coordinates with other team members for issues resolution

• Familiarity in Agile methodology that utilizes in software development.

LEAN SIX SIGMA (LSS) Yellow belt Project Completed:

●Process Optimization Project: Global Intellectual Property Manager (GIPM) Mail Merge Optimization

●Automation Project: Password Reset Feature of GIPM System

IP Data Analyst - GIPSC Core

(1 Dec 2014 - 31 Dec 2017)

●Process incoming correspondence relating to IP matters, identify deadlines and update records using an electronic IP management system;

●Create records' and process agent work plans based on new instructions received from IP clients and Baker & McKenzie Managing Office's

●Update global records with accurate and consistent data throughout the trademark registration process;

●Communicate via email with internal colleagues and global clients;

●Process standard letters and other forms of communication for the filing and prosecution of trade mark applications and trade mark searches;

●Collaborate with operations and support teams based in Manila.

●Provide assistant to the on-boarding of additional clients.

Towers Watson

(21 May 2014 – 30 Oct 2014)

Compensation and Benefits Analyst - APAC

●Provides clerical work assistance in data validation, reports preparation, calculation and consolidation/ data entry, report generation and other related services.

●Receiving database of compensation survey raw data from analyst. Ensure to make back-up of the survey report (hard copy from file and soft copy from the network)

●Calculate raw data using analysis computation (ensure to follow the calculations methodology instruction) Validates survey data and compose error report then forwards to data analyst for checking

●Checking summary of report based on the analysis computation before submissions to analyst

●Data entry of benefits survey regarding the assign Asia Pacific countries. (ensure the accuracy of encoding and enters corrections)

●Encoding details of survey on benefit template questionnaires and consolidate data using consolidator. Ensure that all data are match before proceeding on report generation

●Encoding Benefits Posting after cleaning the benefits of a particular company in Banking

SENCOR (Formerly known as Systems Encoding Corporation)

(14 February 2011 – 14 February 2014)

Data Analyst II / Professional document Builder

Westlaw Cases

●Check e-mails received from client and accommodate their request.

●Process databases that are scheduled to be refreshed daily.

●Daily extract scheduling and accommodation of on-demand requests.

●Monitoring processes within the entire production cycle.

●Performing verification tasks to minimize errors.

●Load the table to IOP using TSO (CITRIX)

●Submit the job for test page using TSO to check errors

●Verify the test pages against the copy for completeness and accuracy of the table

DELL International (June 2010 – December 2010)

Accounts Receivable Executive / Technician Support

●Identifies and resolves analyze clients billing and status posted in the Ace Software.

●Troubleshoots basic hardware failures.

EDUCATIONAL BACKGROUND:

Tertiary: Bicol University (2006-2010)

Bachelor of Science in Computer Science (2006-2010)

Secondary: Polangui General Comprehensive High School (2002-2006)

Achievers Awardee 2006

Elementary: Pintor Elementary School (1996-2002)

QUALIFICATIONS /TECHNICAL SKILLS:

-Knowledgeable in application such as:

●Knowledgeable in Microsoft Office Applications (Microsoft Office (Word, Excel, PowerPoint, Publisher), Microsoft Access Database, Microsoft Visio

●Familiar with Adobe Photoshop, Corel Draw, Maya Video Editor

●Web Development

●Computer Troubleshooting

●Computer Programming

●Tableau

●Able to work diligently with enthusiasm and eagerness to learn new things

●Fast Learner

-Have an experience in

●Visual Basic 6.0, SQL Database

●HTML

●Adobe Applications: Adobe Flash, Adobe Dreamweaver

SEMINARS/TRAININGS ATTENDED:

●Lean Six Sigma Yellow Belt Certified

●Kepner Tregoe Project Management certified

●Certification in Microsoft Office – Advance Applications

●Seminar on PC Maintenance and Troubleshooting, Basic Flash Animation and Web Design

●Seminar/Training on 3D Modeling and Animation

PERSONAL BACKGROUND:

Self-motivated, enthusiastic, good collaboration and teamwork skills, goal oriented quick to learn with good interpersonal and organizational skills. Have a high sense of responsibility and hardworking.

CHARACTER REFERENCES:

Available upon request.

Contact this candidate