Data Analyst Entry
Resume:
PEDRO R. SANTOR JR.
Unit C, **** Taylo St., cor. McKinley Pio del Pilar, Makati City PH
*****.********@*****.***
Enhance and develop my knowledge and skill, provide professional growth and share my endowed talents in building up my expertise in a job that I am applying for.
PROFESSIONAL EXPERIENCES:
Baker & McKenzie Global Services Manila
IT Business Analyst
(1 Jan 2018 - present)
Responsible for providing daily business analysis, functional and technical administration services to the to the Global IP Practice Group (shareholder), including the firm-based Global IP Support Centre (GIPSC), its clients, external agents and end users across all BM offices globally. Ensuring that client feedback and concerns are addressed in a timely manner and as appropriate.
PROJECT DEVELOPMENT AND DELIVERY
• Coordinates the development of test plans for major developments
• Responsible for application implementation, application support
Supports testing for versioning user acceptance testing (UAT) activities as required.
• Assists in tracking various project activities from its inception to completion; monitor timeline to ensure all deliverables are met
• Ensures business requirements are properly documented and understood by stakeholders and all resources working on the project.
• Assists in the creation of project-related reports and documents as required by the client or the GIPSC Technology Team leaders
• Creates and maintains Business Requirements (BR) documents, training materials and Change Enhancement Form (CEF)
• Creates / updates procedural and support documents such as Global HelpDesk User Manuals and Test Scripts
• Prepares and cascades Service Release documents to all user groups
• Assists with the delivery of training to all user groups.
• Resolves issues based on priority and end to end impact.
BUSINESS SUPPORT DELIVERY
• Provides 2nd line application support, analyzing, identifying and escalating issues as appropriate
• Coordinates the testing of releases and fixes to Global IP applications
• Delivery of effective solutions for application-related issues
• Coordinates with the Global Help Desk in ensuring that all GIP related issues are addressed in a timely manner
• Creation and generation of ad hoc reports
• Analyzes and help define business requirements including new functionality and enhancements in coordination with Business Analysts
• Reviews reports and provide analysis
• Review incidents and recommends improvement in the process
PROFESSIONAL AND ORGANIZATIONAL DEVELOPMENT
• Continuously learns and hones technical and soft skills as a Business Analyst
• Understands the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning
• Seeks feedback from mentors and GIPSC Technology leaders and actively applies feedback received to day-to-day work and strives to improve performance
• Clearly articulates ideas and thoughts verbally while listening and accepting inputs from others
• Complies with all internal procedures and suggests areas for improvement in internal processes
• Coordinates with other team members for issues resolution
• Familiarity in Agile methodology that utilizes in software development.
LEAN SIX SIGMA (LSS) Yellow belt Project Completed:
●Process Optimization Project: Global Intellectual Property Manager (GIPM) Mail Merge Optimization
●Automation Project: Password Reset Feature of GIPM System
IP Data Analyst - GIPSC Core
(1 Dec 2014 - 31 Dec 2017)
●Process incoming correspondence relating to IP matters, identify deadlines and update records using an electronic IP management system;
●Create records' and process agent work plans based on new instructions received from IP clients and Baker & McKenzie Managing Office's
●Update global records with accurate and consistent data throughout the trademark registration process;
●Communicate via email with internal colleagues and global clients;
●Process standard letters and other forms of communication for the filing and prosecution of trade mark applications and trade mark searches;
●Collaborate with operations and support teams based in Manila.
●Provide assistant to the on-boarding of additional clients.
Towers Watson
(21 May 2014 – 30 Oct 2014)
Compensation and Benefits Analyst - APAC
●Provides clerical work assistance in data validation, reports preparation, calculation and consolidation/ data entry, report generation and other related services.
●Receiving database of compensation survey raw data from analyst. Ensure to make back-up of the survey report (hard copy from file and soft copy from the network)
●Calculate raw data using analysis computation (ensure to follow the calculations methodology instruction) Validates survey data and compose error report then forwards to data analyst for checking
●Checking summary of report based on the analysis computation before submissions to analyst
●Data entry of benefits survey regarding the assign Asia Pacific countries. (ensure the accuracy of encoding and enters corrections)
●Encoding details of survey on benefit template questionnaires and consolidate data using consolidator. Ensure that all data are match before proceeding on report generation
●Encoding Benefits Posting after cleaning the benefits of a particular company in Banking
SENCOR (Formerly known as Systems Encoding Corporation)
(14 February 2011 – 14 February 2014)
Data Analyst II / Professional document Builder
Westlaw Cases
●Check e-mails received from client and accommodate their request.
●Process databases that are scheduled to be refreshed daily.
●Daily extract scheduling and accommodation of on-demand requests.
●Monitoring processes within the entire production cycle.
●Performing verification tasks to minimize errors.
●Load the table to IOP using TSO (CITRIX)
●Submit the job for test page using TSO to check errors
●Verify the test pages against the copy for completeness and accuracy of the table
DELL International (June 2010 – December 2010)
Accounts Receivable Executive / Technician Support
●Identifies and resolves analyze clients billing and status posted in the Ace Software.
●Troubleshoots basic hardware failures.
EDUCATIONAL BACKGROUND:
Tertiary: Bicol University (2006-2010)
Bachelor of Science in Computer Science (2006-2010)
Secondary: Polangui General Comprehensive High School (2002-2006)
Achievers Awardee 2006
Elementary: Pintor Elementary School (1996-2002)
QUALIFICATIONS /TECHNICAL SKILLS:
-Knowledgeable in application such as:
●Knowledgeable in Microsoft Office Applications (Microsoft Office (Word, Excel, PowerPoint, Publisher), Microsoft Access Database, Microsoft Visio
●Familiar with Adobe Photoshop, Corel Draw, Maya Video Editor
●Web Development
●Computer Troubleshooting
●Computer Programming
●Tableau
●Able to work diligently with enthusiasm and eagerness to learn new things
●Fast Learner
-Have an experience in
●Visual Basic 6.0, SQL Database
●HTML
●Adobe Applications: Adobe Flash, Adobe Dreamweaver
SEMINARS/TRAININGS ATTENDED:
●Lean Six Sigma Yellow Belt Certified
●Kepner Tregoe Project Management certified
●Certification in Microsoft Office – Advance Applications
●Seminar on PC Maintenance and Troubleshooting, Basic Flash Animation and Web Design
●Seminar/Training on 3D Modeling and Animation
PERSONAL BACKGROUND:
Self-motivated, enthusiastic, good collaboration and teamwork skills, goal oriented quick to learn with good interpersonal and organizational skills. Have a high sense of responsibility and hardworking.
CHARACTER REFERENCES:
Available upon request.
Contact this candidate