Customer Service/sales assistant
Resume:
Doha, Qatar
******@*****.***
ARNOLD DEL ROSARIO
POSITIONS HELD Sales Associate
Storekeeper
Service Technician
SUMMARY Multi-skilled and reliable individual with more than 15 years of working experience in Sales, Customer Service, Service Technician and manufacturing. Fast learner and aims to provide full customer satisfaction. HIGHLIGHT OF SKILLS Computer proficient and literate, product and merchandise knowledge skills, sales and product development skills, storekeeping and warehousing, technical skills in lighting facilities, trained international call center proficiency, customer oriented and focus, team player and contributor
EXPERIENCE SALES ASSOCIATE/CUSTOMER SERVICE - BOOTS PHARMACY, QATAR June 2014 – Present
Supports customers and initiate conversations to determine buying preferences.
Collaboration with store team to achieved objectives and sales target
Process deliveries from the supplier and arrange them on the proper shelves.
Recommend appropriate products to direct and leads customers to selections.
Assist customers sampling on items, finding appropriate product that suite their needs and completing purchases.
Inquire buying experience, item preferences, and future purchases.
Sign customers up for marketing lists and inform of upcoming promotions or customer events.
Performs as visual merchandiser
SERVICE TECHNICIAN/WARRANTY REPRESENTATIVE – GENLITE INDUSTRIES, PHILIPPINES January 2013 – October 2013
Specific handling and servicing of company’s projects of electrical lighting fixtures installation.
Serves as company’s warranty representative and servicing technician for project site installations.
On-call basis in dealing with client’s complaints and feedback on projects installation of electrical lighting facilities.
Conducts investigations of project lighting fixture facility installation for defects under coverage of warranty contract.
Provides assessment and prepares report for evaluation of project engineer.
Servicing and on-call for minor electrical electronic appliances and lighting devices failures.
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LABORATORY ASSISTANT/STOREKEEPER – PASCUAL LABORATORIES, PHILIPPINES July 2009 – December 2012
Assists in formulating, compounding and up to filling a wide variety of medicine drops for various eyes and ears diseases
Responsible for the sterility of the area and keeping the sterile product meet the quality standard approved by the FDA – Philippines
Expertise in compounding medical creams and ointment
Knowledge in extracting and concentrating herbal leaves for the production of herbal medicines
Responsible in receiving and releasing the quantity of materials and other components materials brought in and out of the laboratory.
Conducts inspections and quality control for all incoming and outgoing materials and elements used in the production of medicine and other pharmaceutical products.
Responsible for the monitoring and inventory of stocks and investigates stock variances issues.
Knowledgeable in the implementation of FIFO rule amongst materials received and available in the warehouse/store.
QUALITY CONTROL STAFF/STORE ASSISTANT/SERVICE TECHNICIAN – GENLITE INDUSTRIES, PHILIPPINES
March 2000 – March 2007
Performs servicing all lighting product installation and fixtures of on-site
(office buildings, accommodations and facilities) location based on customer feedback and requests.
Provides technical know-how and skillful expertise in troubleshooting of various electrical and lighting problems arising from client demands.
Assist warehouse supervisor in preparation of inventory report and investigation of stock deficits and variances.
Performs inspection, assessment and quality control/assurance of raw materials and finished products to eliminate products defection and enhance customer satisfaction.
Ensure that the quality of the finished products comply within the company’s internal and external quality standards prior to delivery and shipment to clients.
Prepares and produced reports for any unnoticed changes and nonconformity during the process of production to avoid material and productivity loss.
Conducts inspection of works carried out within the factory and on-site installations.
EDUCATION BULACAN STATE UNIVERSITY – PROVINCE OF BULACAN, PHILIPPINES Bachelor of Industrial Technology – Major in Electronics, Graduated April1999 TRAININGS 2011 - Security and Awareness Orientation
2010 - CGMP Refresher Course
2008 - International Call Center Proficiency Training Course
1999 - Proper Installation and Maintenance of Electrical and Lighting Devices REFERENCES MS. PORTIA DURAN
Sr. Recruitment Consultant – Hamad Medical Corporation
+974-****-**** - ******@*****.**
MR. JASON ARCANGHEL
Sr. Document Controller – AECOM - Qatar
+974-****-**** – *****.*********@*****.***
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