Pharmacy Technician Customer Service
Resume:
Lisa McGuire
CPhT
Raleigh, NC *****
*******@*****.***
Certified Pharmacy Technician with over 14 years of pharmacy experience. Self-starter with extensive knowledge of Medicaid, Medicare and Prior Authorizations procedures. Authorized to work in the US for any employer
Work Experience
CPhT Certified Pharmacy Technician
Carolina Behavorial Care Pharmacy - Durham, NC
August 2018 to January 2019
Patient Care Coordinator (CPhT)
C3 Healthcare RX - Raleigh, NC
August 2017 to August 2018
I currently am a Patient Care Coordinator, Doing in home visits with Aetna patients and post acute patients. I do medication reviews of all the patients medications, Looking for duplicated therapies and drug interactions.
Lead Pharmacy Technician
Carolina Behavorial Care Pharmacy - Durham, NC
August 2016 to April 2017
Handled all aspect of the daily pharmacy
CPhT Pharmacy Technician
Walmart - Wake Forest, NC
November 2004 to May 2016
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Processed up to 200 prescriptions on high volume days with 100% accuracy. Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Education
High school
High school
Skills
Front Office, Front Desk, Patient Care, Scheduling, Organizational Skills, Billing, Receptionist, EMR, Data Entry, Microsoft Word, Outlook
Certifications/Licenses
CPhT
November 2019
Medical Terminology I and II
CPhT
November 2017 to Present
Additional Information
Skill Highlights:
• HIPAA trained
• Extensive medical terminology knowledge
• Efficient and accurate counting and pouring expertise
• Strong background in FDA drug safety
• Strong decision-making ability
• Expert understanding of Medicaid
Medicare
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