Customer Service Manager

KEVIN S. STEINER

***** ********* **. ********, **. 92595

562-***-**** H. / 562-***-**** C

******@*******.***

OBJECTIVE

Seeking a position where I can utilize 20+ years of experience in a Supervisory, Management or Consulting capacity. Direct Transportation experience includes operating a fleet of 100+ tractors/trailers and experience in nationwide trucking, Inter-Modal, Brokerage Operations, 3 P/L, Logistics, Reverse Logistics Air and Ocean Freight.

SKILLS

Contractual Negotiations

NMFC

Hazardous Materials

Customer Service

Dispatching/Scheduling

Safety Department

Driver Compliance

Red Prarie Software

Sales

Tele Track G.P.S. Systems

Qual Com G.P.S. Systems

Cyntrx G.P.S. Systems

SkyTel G.P.S. Systems

Ryde Smart G.P.S. Systems

People Net G.P.S. Systems

TMW Systems

McCleod Software

Zorad Systems

Syntelic

YMS Systems

Lotus Notes

Windows/Outlook

SAP

Red Prairie

Kronos

Operations and Fleet Management

AS 400

Cost Management and Budgeting

Extensive knowledge of Truckload & LTL Freight

DOT, FHA, CHP, FMCSA, C.A.R.B., A.Q.M.D., E.P.A. requirements

WORK EXPERIENCE

Operations, Consulting, Cost Management, Sales, Dispatching, Customer Service, Safety & Driver Compliance

Established freight rates with customers, developed & maintained an excellent rapport in customer relations

Remained current on all Federal and State regulations

Knowledge of Interstate Highways and Routes used to optimally schedule both national & local pick-up & deliveries

Negotiated domestic and international rates

Analytical and strategic approaches for cost optimization and budgeting

General responsibilities included carrier contracts & ongoing evaluations

Performed biennial terminal inspections for all contracted carriers, road tested all company drivers

Managed and maintained all compliance records on both company drivers and company vehicles

Monitored driver’s license/medical cards for expiration dates, DVIR’s, E-Logs, BIT inspections, maintenance, etc.

Interfaced with accounting dept., sales & warehouse, creating innovative approaches to generate customers and revenue

Improved processes in warehousing & distribution while adhering to polices resulting in profitable operations

Managed business operations nationwide and locally, CHP, FMCSA, troubleshooting

Handled Cargo in general commodities and hazardous materials (chemicals) as regulated by Department of Transportation (DOT), Federal Highway Administration (FHA), and Federal Motor Carrier Safety Administration (FMCSA)

Comprehensive knowledge in GPS Fleet Tracking Software including; Qualcomm, Teletrac, PeopleNet, and Skytel

WORK HISTORY

Carpenter Company – Riverside, CA 10/17 - Current

Transportation Manager/Fleet Manager

Manage a fleet of 21 trucks, multiple dispatchers and mechanics. Control acquisition and financing of fleet. Oversee drivers H.O.S., B.I.T., and annual inspections. Third party rate negotiator and maintains compliance with both U.S.D.O.T. and F.M.C.S.A. Federal Regulations.

Monterey Logistics – Murrieta, CA 10/11 – 7/17

Transportation Operations Manager

Responsibilities included managing a fleet of 202 trucks and trailers specializing in back-hauls from various delivery points nationwide. Eliminated deadhead miles and lost revenue with freight being cross-docked at Monterey Farms then delivered to receivers. Directed activities related to dispatching, routing, and tracking transportation. Planned, organized, and managed the work of subordinate staff ensuring the work was accomplished in a manner consistent with organizational requirements. Directed investigations to verify and resolve customer and shipper complaints. Collaborated with other managers and branches to formulate and implement budgets, procedures, goals, and objectives.

Leonard’s Express – (CA. Office) Farmington, N.Y. 01/11 – 04/11

Fleet Manager

Responsible for a dedicated fleet of 74 drivers and 50+ tractors including dispatching, planning, routing, driver qualifications, driver training, U.S.D.O.T. safety compliance, overseeing customer service department, and all in transit hazardous material issues. Responsible for both individual and fleet productivity, cost reduction, and budgeting.

Norman, Fox, and Co. – Vernon, CA. 02/06 – 01/10

Transportation/Logistics Manager

Created and presented cost reduction plan to Management providing significant freight savings, leading to short and long term sustainment plus aggressively negotiated domestic and International rates. Responsibility also included monitoring for efficiency the day, week, month and annual fleet operating costs, biennial in-person terminal inspections ensuring company was in compliance and developed “Qualified Carrier” files with necessary credentials and expiration dates.

Western Sontex, Inc. – Los Alamitos, CA. 1979 – 2006

Director of Operations

Created and presented cost reduction plan to Management providing significant freight savings, leading to short and long term sustainment plus aggressively negotiated domestic and International rates. Responsibility also included monitoring for efficiency the day, week, month and annual fleet operating costs, biennial in-person terminal inspections ensuring company was in compliance and developed “Qualified Carrier” files with necessary credentials and expiration dates.

SUMMARY

Excellent ability to negotiate with competitive freight companies resulting in significant cost savings. Materials transported include: general commodities, fresh produce, frozen foods, chemicals, hazardous materials, sub-zero commodities, and all temperature controlled products. Possess strong collaborative skills that allow for developing immediate rapport with customers and associates, excellent written and verbal communication skills, detail-oriented, experienced in quick resolutions and problem solving. Well-organized and able to immediately respond to scheduling changes and conflicts.

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