Personal Assistant Executive
Resume:
LESLENE NGUBANE
PERSONAL ASSISTANT AND SECRETARY
Married with 2 boys under the age of 6 years
Greater Johannesburg
********@*****.***
SKILLS
ORGANIZATION AND TIME MANAGEMENT
STRONG EYE FOR ACCURACY AND ATTENTION TO DETAILS
CREATIVITY
KNOWLEDGE OF WINDOWS 10
ADMINISTRATOR
DISCREET
GOOD WRITTEN AND VERBAL COMMUNICATION
FINANCIALS SKILLS IN DEBTORS
WHY ME… YOU WOULD ASK!
As an organized and efficient professional with experience providing comprehensive administrative and personal support, I am confident that I would be an asset to you.
From organizing travel arrangements to managing calendars and schedules, my skillset allows me to thrive in busy environments that let me put my time management and organizational skills to use.
Backed by my superior communication and multitasking capabilities, I excel at providing exceptional administrative and staff management expertise and generating optimal productivity and success within businesses and households.
Highlights of my experience include:
Managing extensive support functions—including writing correspondence, communicating with multi-functional staff, running errands, and coordinating general household operations—while maintaining a consistent level of professionalism and accuracy.
Demonstrating dedication to providing outstanding administrative support and meeting deadlines while streamlining operations and facilitating success.
Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills.
With my proven commitment to delivering the highest level of personal assistance and secretarial duties, I am well prepared to extend my record of exceptional service to you in this role. I welcome the opportunity to discuss this position and my qualifications with you further.
INTEREST
PLAYING WITH MY KIDS
COOKING
SINGING
READING
SWIMMING
DANCING
REFERENCES
1.
Gallagher Convention Centre
Val Wilson
****@*********.**.**
2.
Everest Corporate Benefits
Norma Spencer
3.
Clientele
Tshepo Lipoko
4.
Auto and General
Warren Jordan
5.
Southgate Plumbing
Sean Meades
6.
Sundown Motors
Sandy
7.
First National bank
Gus Richter
8.
Burchmores & McCarthy Call – a - Car
Naomi Erasmus
WORK EXPIERENCE
Gallagher Convention Centre (Midrand)
31 October 2014 – 30 April 2019 (4 years and 7 months)
Position Held : Personal Assistant & Secretary
Reason for Leaving : Resigned (Personal Reasons)
Duties Performed :
Manage Diary of the CEO & DIRECTOR
Manage and coordinate the CEO & DIRECTOR’s diary and appointments
Keep the CEO & DIRECTOR’s diary updated on a regular basis and avoid any double bookings
Screen appointment requests as well as calls for the CEO & DIRECTOR
Forward meeting requests to the relevant EXCO, Banqueting Managers, General Managers, Property Managers and Staff
Track deliverables of the CEO & DIRECTOR’s and ensure they are attended to in advance by relevant Executives / Personnel delegated
Ensure that presentations are drafted for all the CEO & DIRECTOR’s engagements timeously upon request
Ensure relevant documentation is prepared in advance for appointments upon request.
Coordinate Travel
Co-ordinate travel and accommodation nationally and internationally for the CEO & DIRECTOR
Ensuring that the most cost-effective travel options are being utilized by the CEO & DIRECTOR
Report Submissions and Deadlines
Drafting of EXCO Monthly Packs and Committee Reports (for approval by the CEO & DIRECTOR) i.e. drafting of the Agenda and ensuring that packs are distributed timeously)
Ensuring that the CEO & DIRECTOR’s deadlines are adhered to (submissions to HCI)
Compile the weekly electricity consumption report and forward to property managers
Compile weekly and Monthly Function Feedback report to be forwarded to the General Managers and CEO & DIRECTOR
Assist in compiling the CEO & DIRECTOR’s Quarterly Report for HCI
Create operations files for each function to be held for the operations department
Managing a pending / follow up Management Packs for the CEO & DIRECTOR which must be distributed monthly or quarterly
Training of Operations, Maintenance, Exhibitions and Guest Relations staff
Assist with the training requirements for Training of Operations, Maintenance, Exhibitions and Guest Relations staff
Ensuring that Training budget is spend before the next financial year begins
Event Co-ordination and Meetings
Organizing strategy sessions for Managers
Setting up quarterly staff meetings
Setting up of boardrooms for meetings to be held with the CEO & DIRECTOR
Take minutes and compile them to be circulated
Schedule meetings for the Exco Team together with directors from HCI
Do VC (Video Calling) testing and setting up the actual VC meetings
Correspondence Management:
Screening of the CEO & DIRECTOR’s emails and correspondence (and drafting the necessary responses)
Delegating/forwarding emails/correspondence to the appropriate HCI Directors and ensure that queries are dealt with/documents are responded to timeously
Drafting of documentation for the signature of the CEO & DIRECTOR
Quality checking documents to ensure that they are in line with policy before the CEO & DIRECTOR approves
Maintaining a filing/archive system on outlook for all the CEO & DIRECTOR’s correspondence
Managing the filing of documents electronically
Administrative / Personal Assistant duties:
Co-ordinating and managing telephone calls for the CEO & DIRECTOR (screening of calls and ensuring that callers queries are attended to/forwarding the queries to the relevant departments for actioning)
Ensuring that client queries/complaints are attended to
Providing Personal Assistant assistance to the CEO & DIRECTOR when required
Assist with Purchase order loadings for approvals
Make Photocopies of relevant documents to be circulated during meetings
Create files upon request
Ensure SLA price increases conducted annually with all service providers
General
Order staff uniform on a regular basis, for various departments and for any new employee
Order toner for copy machines and assist with the maintenance of all copiers
Order stationery on behalf of the CEO & DIRECTOR
Negotiate with all suppliers for better deals/prices and source better deals/prices for the company
Arrange for documents to be couriered.
Managing of junior Staff (Tea Lady, cleaner and gardeners)
Relieve switchboard from time to time
Skills Gained : Business Administration NQF level 2 (NDJ Consultants) 2016
Effective Planning and Organizing Certificate (NDJ Consultants) 2017
Gallagher Convention Centre (Midrand)
01 August 2012 – 30 October 2014 (2 years and 2 months)
Position Held : Receptionist and Finance Administrator
Reason for Leaving : Promoted within the Company
Duties Performed :
Answering and transferring calls
Receiving and Distributing of faxes
Welcoming and attending to client’s needs at reception
Reconciling of Debtors list for client refunds on a daily basis
Updating Telephone and Birthday List
Filling and re-create files for Finance Department
Printing of Signage using Coraldraw
Minute taking for Guest Relation Meetings
Stock Control of stationery and First Aid Kit
Ordering of stationery
Supervising of cleaners and gardeners
Everest Corporate Benefits (Houghton Estates)
01 November 2009 – 31 July 2012 (2 years and 8 months)
Position Held : Office Co ordinator and Receptionist
Reason for Leaving : Resigned (Better Prospects)
Duties Performed :
Answering and transferring calls
Receiving and Distributing of faxes
Welcoming and attending to client’s needs at reception
Events organising of office functions
Reconciling of Payroll input on a monthly basis
Secretarial duties (Booking meetings, accommodation and flights)
Plan and prepare meeting communications
Filling and re-create files
Minute taking & Speedwriting
Stock Control of stationery, medication, drinks and groceries
Ordering of stationery, medication, drinks and groceries
Supervising of cleaners and gardeners
Skills Gained : Minute taking and Speedwriting NDJ Consultants NQF Level 3
Clientele (Morningside, Sandton)
September 2008 - October 2009 (1 year and 1 month)
Position Held : Sales Consultant (Long term Insurance and Marketing Product)
Reason for Leaving : Sales Campaign Ended
Duties Performed :
Calling and inter-acting with clients, for upgrade on their policies,
Selling of funeral and life cover
Responding on sms’s, newspaper ad campaign and selling of policies
Auto and General – Short –Term Insurance (Hyde park)
October 2005 – August 2008 (2 years and 10 months)
Position Held : Lead Generator, Sales Assistant, Supervisor
Reason for Leaving : Resigned (Better Prospects)
Duties Performed :
Calling and inter-acting with clients, for upgrade on their policies,
Generating possible leads and sales for sales consultants
Reconciling of call centre agent stats
Supervising and monitoring of sales assistant sales
Southgate Plumbing (Mondeor)
December 2002 – January 2005 (2 years and 2 months)
Position Held : Front Line Manager, Administrator, Stock Controller
Reason for Leaving : Resigned (Personal Reasons)
Duties Performed :
Managing Plumbers, Builders and Carpenters
Allocating and booking Jobs according to the areas
Order of stock and generating purchase orders on pastel
Supervising call centre agents and liaising with different insurance companies on warranties of plumbing work done and invoicing
Sundown Motors (Randburg)
October 2000 – November 2002 (2 years and 1 month)
Position Held : Receptionist, Cashier, General Office Support
Reason for Leaving : Resigned (Better Prospects)
Duties Performed :
Answering and transferring calls
Receiving and Distributing of faxes
Welcoming and attending to client’s needs at reception
Cashier for the service department
First National Bank (Johannesburg CBD)
June 1999 – September 2000 (1 year and 3 months)
Position Held : Word Processor, Administration Clerk, And General Office Support
Reason for Leaving : Resigned (Better Prospects)
Duties Performed :
Typing of Memo’s
Filing Clerk
Receiving and Distributing of faxes
Skills Gained : Banking Law (Damelin) NQF Level 3
Burchmores Car Auctions and McCarthy Call a Car (Sandton)
February 1999 – May 1999 (3 months)
Position Held : Switchboard Operator, Customer Liaison and office Support
Reason for Leaving : Temporally Post
Duties Performed :
Answering and transferring calls
Receiving and Distributing of faxes
Welcoming and attending to client’s needs at reception
EDUCATION
MATRICULATED
Hoerskool President
1998
Computer Science
Science
Maths
Biology
English
Afrikaans
Higher Diploma in Executive Assistant
Intec College (Currently Studying)
2018 – 2020
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