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Project Customer Service

Location:
Houston, Texas, United States
Salary:
100k+
Posted:
July 17, 2019

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Resume:

Benjamin Pitts

Katy, Texas *****832-***-**** – ac9uhw@r.postjobfree.com – www.linkedin.com/in/Benjamin-Pitts-65435317

Project Planner/Scheduler

Project Scheduling - Client Account Management - Resource Allocation

Inventory Management

Primavera P6 Scheduling

Resource Planning / Prioritization

Manufacturing Processes

Cost Control

Risk Management

Vendor / Client Relations

Contract Negotiations

Team Building & Leadership

Cross Functional Collaboration

Successful and results-oriented project management professional with a strong background in product manufacturing environments. Skilled at managing project schedules across all phases from product development to manufacturing to final delivery. Talent for identifying process improvements that produce significant cost savings and improved delivery times. Strong track record of success motivating project teams to exceed requirements often bringing in results on time and significantly under cost expectations.

Gift for multitasking; able to concurrently manage project schedules across multiple product lines valued up to $150M, never allowing workflow or scheduling to deviate unless adapting to revised project scope. Possess coveted Project Management Professional (PMP) certification. Proven ability to facilitate cross functional collaboration to promote unified project approaches and drive success.

PROFESSIONAL EXPERIENCE

DRILL-QUIP, INC. Houston, Texas 2015-Present

Project Planner/Scheduler

Recognized for success as a Project Coordinator, and advanced to Project Planner/Scheduler role in less than two years. Lead initiatives to minimize activity duration times through all project phases. Promote collaboration across all departments to facilitate communications, quickly resolve conflicts, and ensure unified, cohesive project planning approaches. Direct highly skilled teams in a high-performance product development environment. Successfully achieve deliverables, and noted for often exceeding aggressive timelines, quality and customer requirements throughout tenure.

Expertly control multiple project schedules at the same time; currently managing 29 customer-specific master schedules valued at over $150M across multiple product lines.

DRIL-QUIP, INC. Houston, Texas 2013-2015

Project Coordinator

Brought onboard to coordinate projects, and manage customer accounts spanning multiple product lines. Communicated regularly with teams and specific production areas to monitor equipment manufacturing, and ensure on time delivery. Given more responsibility with an additional focus on manufacturing progress and customer service delivery. Continually assessed processes to identify areas for improvement.

Served as a mediator between project teams facilitating project completion within timeline and budget requirements.

Noted for orchestrating effective workflows that significantly improved manufacturing times and directly spurred revenue growth.

Identified a material substitution that reduced inventory levels, and saved over $250K on a project.

WEATHERFORD INTERNATIONAL Houston, Texas 2012-2013

Materials / Inventory Coordinator III

Quickly moved from a Coordinator I role to Coordinator III in just under 13 months. Built relationships with several new suppliers and machine shops to add new assets to approved vendor list.

Spearheaded renovation/redesign initiative for warehouse space spanning over 50K square feet to address growing inventory levels.

Successfully implemented a new inventory tracking and management system that drastically reduced costs.

Expertly negotiated favorable lead times and costs with vendors capturing thousands of dollars in savings monthly.

Drove an increase in production by over 20% to create a measurable increase in revenues.

Instrumental in reducing inventory variance from 16% to less than 3%.

UPS Katy, Texas 2003-2012

Manager

Operational leader for a high-performance retail location. In charge of all purchasing to ensure adequate inventory levels. Ensured correct documentation provided for all domestic, international, and freight shipping. Adeptly controlled retail costs and expenses.

Delivered weekly/monthly reports directly to franchise owner.

Adeptly processed and handled damage claims and late deliveries ensuring customer satisfaction.

Executed all store financial functions such as bill reconciliation and supplier payments utilizing QuickBooks.

Generated quarterly inventory logs in Microsoft Excel and Word.

EDUCATION AND CREDENTIALS

UNIVERSITY OF HOUSTON, Houston, Texas

Bachelor of Arts in Supply Chain Management

Certifications

Project Management in Primavera P6 Advanced Certification

Technical Proficiencies

Primavera P6, Agile, ERP & MRP Software (JD Edwards, Epicor, Oracle)



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