Front Desk Customer Service

JASMEEN SAINI

Email: ********@****.*** Phone: 437-***-****

* *********** ********, ***********, **, Canada

PROFILE

Goal-driven and self-motivated individual looking for a challenging position as a Business Analyst to play an important role in industry and achieving success with increasing levels of responsibility for well-being of the company in professional corporate environment.

SUMMARY

Experience in client operations, sales and management

Excellent knowledge and work experience research and financial services industry

Knowledgeable in Software methodologies AGILE and Waterfall

Solid understanding of software development cycles, test strategies and test planning

Strong organizational, management, communication, technical and analytical skills

Knowledgeable in C++, Java, MS Office Suite

Experienced in researching, retrieving, and organizing business data and preparing reports

Excellent written and oral communication, and interpersonal skills

Experiences in handling high-volume calls

WORK EXPERIENCE

Credit Cards Customer Support Officer Feb 2019-Present

TD Canada Trust, Markham, Canada

Using TSYS TS2 for Authorizations, Adjustments and Maintenance by conditioning data & accounts.

Initiated sales increase with new business by planning financial and marketing strategies

Increased customer relationship and engagement by identifying key issues, gaps and needs required to improve the performance.

Focus on maintaining legendary experience for clients to meet quarterly goals by creating and maintaining business relationship and meeting all elements of compliance.

Developed process mapping of current and future business processes.

Provide sound advice at every customer interaction, contributing to a legendary customer experience.

Scotiabank Client Operations Representative Oct 2018-Jan 2019

Teleperformance, Toronto, Canada

Developed new relationships with clients and recommending them short and long term financial needs.

Developed models to aid business units to meet goals and operational performance.

Conducted and achieved targeted business telephone sales

Performed target risk checking and reviews for each business unit and assisted credit risk and compliance department to achieve AML goal and mitigated fraudulent cases.

Analyzed quantitative and qualitative business data to develop a solution design capable of fulfilling the client’s requirement

Front Desk Administrator Mar 2018-Aug 2018

UCSC Silicon Valley Extension, Santa Cruz, California, USA

Assist with all aspects of meetings and manage active calendars for a department, arranging classes and lectures.

Process terminations, coordinating with building manager and internal management

Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness

Make arrangements for breakfast/lunch/dinner meetings inside and outside of the office

Provide front desk services for the camp, including welcoming guests, guest check-in and check-out, customer service

Research Assistant 2012- 2015

Dr. B.R. Ambedkar National Institute of Technology, Punjab, India

Assisted multiple research projects including, testing the functional requirements of devices to assess the impact of heavy load, tracking the occurrences of device/product failure

Collects, complies and stores accurate identified or acquired data in a computer database in order to provide access to such data for reliable analysis, scientific review, research purposes and/or reporting requirements

Plans, compiles, analyzes, and produces data reports to facilitate reporting requirements and decisions necessitating analytical input

Prepares data for analysis, including initial assessments of data appropriateness and completeness

EDUCATION

Master’s in Info Network and Computer’s Risk Management 2017

New York Institute of Technology, Vancouver, BC, CANADA

Bachelor’s in Electronics 2012

Punjab Technical University, Jalandhar, Punjab, INDIA

VOLUNTEER

Organiser and Presenter ISACA-2016

Organiser Van SecSig-2017

Paper Presentation “Social Payment Apps Risk Analysis” SOURCE-NYIT New York, April 2017

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