Training Development, Instructional Design
Resume:
Steve Johnson
www.linkedin.com/in/stevesjohnson
***********@*****.***
SUMMARY
Highly motivated self-starting seasoned Technical Writer, Content Developer, and Instructor. Deep experience developing training programs, courses, and modules. Adept at communicating and collaborating with cross-departmental diverse stakeholders to determine training requirements. Experienced in engaging students in the material with a hands-on, relatable style. Familiar with breaking down highly technical concepts for students of all levels. Very experienced in cultivating and improving customer relationships.
SOFTWARE SKILLS
G Suite Adobe Photoshop Adobe Captivate
Adobe Dreamweaver Articulate 360 Jasc Paintshop Pro
Macromedia HomeSite MS Office Suite LMS and LCMS Systems
PROFESSIONAL EXPERIENCE
Verizon Connect – Austin, TX 2016 to 2019
SR. TRAINING SPECIALIST
Created and consistently updated all content for the full array of classroom technical training guides, online references, and training documents resulting in the highest level of content quality for optimum learner retention
Delivered online virtual classroom sessions (WebEx) and onsite customer instructor-led training events to a wide variety of Enterprise customers with a focus on various applications in the Verizon Connect telematics software product platform
Provided an outstanding instructor-led training experience for our customers by delivering all material in such a way that it was both memorable and beneficial to all students, and facilitated long term retention of key product knowledge
Telogis, Inc. – Austin, TX 2012 to 2016
SR.TECHNICAL WRITER AND CONTENT DEVELOPER
Designed and delivered technical new product curricula for both internal and external Telogis customers.
Created and/or updated the full suite of Web-based training courses and corresponding certification exams for all internal and external customers across the Telogis GPS Locational intelligence software platform, using technical writing skills to create a robust and engaging training experience to ensure maximum positive learner impact
Lead the team as the SME for training development and delivery of the Telogis platform of software products, mentoring and onboarding all new training content development team members and driving content quality and consistency. This resulted in a higher level of quality for Telogis Training online content and ILT
Acted as the primary proofreader, editor, and quality assurance for all existing and new content for both classroom delivery and online Web publication on the Telogis training site
Facilitated several thousand virtual webinar training sessions as well during this period, resulting in increased adoption of Telogis software and customer efficiency with the use of the platform.
Created, customized, and maintained Telogis training delivery PowerPoint decks, quick references, and curricula, as well as maintaining the online training modules and corresponding certification exams in order to increase overall delivery quality and efficiency as the product platform portfolio evolved
Collaborated with key stakeholders to determine customer training needs and training development focus for the full platform of software products resulting in an exceptional learning experience for all Telogis customers. Developed new and improved courses to meet changing demands
Dell Computers – Round Rock, TX 2010 - 2012
SR.TRAINING CONTENT DEVELOPER
Effectively crafted technical content for numerous Enterprise “new product” training projects simultaneously, interacting with vendors, field service partners, internal Support, and Dell new product engineering to ensure product training readiness and serviceability on new products across multiple platforms
Collaborated as a New Product Core team member, participating with engineering and all other key stakeholders in pre-RTS product reviews, serviceability assessments, Schedule C contract negotiations, and other product development functions
Acted as field service training content liaison, assessing the training needs for field service learners, performing external web publishing of all training documentation, creating and maintaining all certification exams, and performing project leadership functions to improve the program
Directly supported Dell Service Partner training, fostering closer partner relationships and streamlining development and delivery efficiency, resulting in heightened skillsets and technical proficiency for Dell field service technicians
GLOBAL TRAINING CONTENT MANAGER, 2009 to 2010
Accomplished team goals through the creation of a set of global standards and processes for all training content development within the Dell Global Learning and Development group
Proofread and edited all global training content for both internal and external stakeholders and partners before publishing, resulting in a drastic improvement in the accuracy of all training content
Standardized training content development processes and developed new content style guides, templates, and editing processes for all of Dell Global Learning and Development
Participated in the evaluation of numerous LMS products to drive for adoption of the best available choice and monitored adherence while driving improvements in overall training product quality
TECHNICAL TRAINING CONTENT DEVELOPMENT SPECIALIST, 2001 to 2009
Developed online training courses for multiple Dell product lines through technical writing, content design, editing, and publishing of extensive Dell product training documentation in order to facilitate more efficient delivery of the training necessary to support new product offerings
Created all content for the first Dell troubleshooting-based classroom training curricula for multiple product lines, delivering classroom instruction which enabled Dell's phone support agents and field service technicians to take more holistic troubleshooting, diagnosis, and repair approach, resulting in a substantial reduction in multiple dispatch repair efforts and extensive savings to Dell
Delivered classroom training on multiple product lines to a variety of internal support personnel, external Dell private sector customers, and government customers seeking dell certification for their technicians, increasing their ability to provide in-house service and support for their Dell products
Education
Temple College - Temple, TX
Coursework toward Associates in Computer Science (Anticipated graduation June 2021)
Network Security Focus - 3.9 GPA Phi Kappa Theta Honor Society
Certifications
CompTIA Security+ CE (November 26, 2016 COMP001021087394)
HTML 4.0 Advanced Certification
Dell Six Sigma Yellow Belt/Green Belt Certification
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