Customer Service Office
Resume:
Leonard James Jr.
Washington DC 20032
*************@*****.***
Summary:
Solutions- oriented I have a unique combination of skills, including Facilities Management. As a Data Analyst/ Administrative, I am versed in data controls, process, procedures, and user acceptance testing as well as solving complex problems in high pressure environments.
Technical Skills:
Microsoft Windows 2010 Professional and Server
Microsoft Office, Excel, Power Point
People Soft, Web purchase software
Experience:
CBRE 04/2019-06/2019
Facility Coordinator
Respond to client inquires and concerns, administrative task answer phone (Switchboard)
Follows up with clients to ensure customer satisfaction
Uses pc and/or PDA for work order system, email, ESS and training
Attends client meetings
Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.
Manages vendor relationships and trains vendors on work order and billing procedures.
Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
Prepared cost reports, and office invoices bills for payment, using web purchase software
Schedule meeting for staff and guest, setup and break down, Provide technical support
Coordinate catering orders for staff meetings and clients
Provide office move for staff and new hires
Order office supplies, coffee and materials for training, travel
Receive incoming, outgoing mail Ups, FedEx, DHL and disturbed to Dept
American Society of Health System Pharmacists 05/2018 – 11/2018
Facility Coordinator
Maintain filing system, copying, data entry, sending and receiving faxes, sorting mail and other administrative task
Answered phone (Switchboard)
Prepare cost reports, office invoices bill for payment
Order office supplies, coffee and materials for training, travel
Monitor, schedule conference rooms for set up and break down for staff meetings
Provide technical support to conference rooms
Print documents for management, staff meetings
Restock workstations and copiers on all floors as needed
Receive incoming offices supply, UPS, FedEx, DHL and distribute to Dept.
Meet with vendors for equipment repairs
Monitor all shred bins for capacity, empty and secure shredded documents until destruction
Jones Lang LaSalle 10/2016 - 08/2017
Facility Assistant
Answered phones using (switchboard), direct calls to appropriate staff
Greeted guests and visitors for staff meetings
Ordered materials for training, travel
Monitor, schedule conference rooms for set up and break down for staff meetings
Provide technical support to conference rooms
Coordinate catering orders for in- house clients and staff meetings
Make coffee daily on all floors, restock kitchen on all floors with beverages and snacks
Restock workrooms and copiers on all floors as needed
Received incoming and outgoing mail, offices supply, UPS, FedEx, DHL and distribute to floors
Meet with vendors for equipment repair, events
Monitor all shred bins for capacity, empty and secure shredded documents until destruction
Prepared cost reports, and office invoices bills for payment, using web purchase software
Maintained a filing system for records, other documents to obtain information for request
Follett Higher Education 12/2015 - 09/2016
Facility Assistant
Maintain a variety of administrative records of the facility such as supply inventory, coffee, copy paper, other office materials, faxing documents, maintain a filing system
Answered Switchboard phones, monitor conference rooms, calendars for scheduling
Order lunch for staff meetings, visiting guest
Setup break down conference rooms for meeting and lunches for staff, vendors
Assist with WebEx setup, conference room support
Prepare cost reports for billing
United Negro College Fund 04/2011-12/2015
Administrative Coordinator
Ordered office supplies, kept up with maintaining the office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, personal computers
Answered phones, directed all calls, visitors to appropriate dept. and took messages
Maintained and updated filing system manually or using a computer, data base, and kept inventory, communicate with guest, employees to answer questions
Opened, sorted all incoming and outgoing mail, answered correspondences
Proofread memo’s, data, process invoice bills for payment for department and area offices outside of headquarters
Managed the Director of Admin Services calendar, arrange appointments and scheduled conference rooms within the agency, outside clients for meetings
Reviewed files, records, other documents to obtain information to respond to request
Drove for the President of UNCF, other guest to and from different government agencies and events within the city
Facility Administrator
Participated in planning, organizing, and implementing events, programs, supervising and coordinating special events, accommodating rental groups
Working with supervisor to provide community outreach in coordination and advertising programs to market facility service and promote attendance
Maintained a variety of administrative records of the facility such as supply inventory, equipment
Monitored facility activities, provided assistance in general customer service
Safety Advisor
Ensure that all assigned areas are evacuated safely and in compliance with building codes
Make sure to assist those who need help getting down the stairs
Check all conference rooms, work areas, rest rooms and the computer room within designated area
Responsible for escorting employees out of the building when an emergency evacuation occurs
General Clerk III
Screened pre and post packages that lenders submit to their reimbursement of their 7a loan guaranty
Received file submission and enter the loan and lender information into the internal database
Forward all request to legal department for review, ensure all documentation was submitted
Prepared a checklist of documentation, saved it in the database and forward the request to customer service
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