Application Analyst

RICHARD S WEISMAN

717-***-**** ***********@****.***

SUMMARY

IT professional with over 30 years’ experience supporting, developing, installing and maintaining Healthcare IT software applications. Strong analytical skills proficient with troubleshooting. Remote systems support using multiple applications Strong team player with excellent problem solving skills. Supported the Lawson/Infor MSCM module in a Trauma One Hospital. Supported both the Operating Room and Sterile Processing departments making sure everything ran smoothly and efficiently. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. I have over 5 years of Project Management and Change control procedures. ACCOMPLISHMENTS

• Successfully trained over 300 employees on a new surgical tracking system. I am very comfortable in talking and training a wide range of employees including upper management and union employees.

• Saved the hospital $1.5 million in revenue over a three-year period utilizing the Surgical Tracking system throughout the hospital.

• Supported multiple hospital applications and have used my knowledge and experience in helping various end users do their jobs efficiently. EXPERIENCE

UCSF Hospital System, San Francisco, CA

July 2018 – Current

Clinical Communication Analyst

• Application Analyst for Clinical Applications including Responder 5 and Voalte. Nemours Alfred I DuPont Hospital for Children, Wilmington, DE March 2014 to January 2018

Application Analyst

• Application Analyst for all the Hospital Bedside software. Supported all the Philips monitors, the Responder 5 Team/Nurse call system, PM for Amcom (SPOK) messenger middleware software, and the Voalte and Vocera devices.

• Trained and educated all the units on all applications with the new hospital expansion. Tested each application from ground zero making sure everything worked properly.

• Trained all employees on Service now for tickets tracking.

• On call rotation for the department.

• Project Manager for all new installations and upgrades. Works with various IT teams making sure the project runs smoothly Detail oriented making sure the project is running in a timely manner making sure all deadlines are met. RICHARD S WEISMAN

Froedtert Health / Medical College of Wisconsin, Menomonee Falls, WI November 2013 to March 2014

Systems Analyst

• Supported Lawson MSCM module, especially the RAD option. (Receiving and Delivery).

• Supported the Hospital’s Surgical Tracking System, Instacount.

• Supported the Sterile Processing staff and the OR’s keep track of various expensive instruments and Surgical Sets.

• Project Manager for all new installations and upgrades. Works with various teams making sure the project runs smoothly. Detail oriented making sure the project is running in a timely manner making sure all deadlines are met.

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Family business assisted parents, Boca Raton, FL

October 2012 to November 2013

• I moved down to Florida to assist my parents with their business. I helped them while they needed to get healthier.

Penn State Hershey Medical Center, Hershey, PA

March 2005 to October 2012

Clinical (Lawson) Analyst

• Clinical Application Support for Lawson Surgical Tracking System. Developed, supported, and maintained the software product. Trained and worked with the Doctors, Nurses Vendors and the Central Processing staff. Maintained the hardware specifications for the in house application. Maintained all the reports and documentation for the SharePoint site of the department.

• Knowledge of creating and posting Crystal Reports into the Lawson Portal. ESS Portal Support Analyst, managing the information that was posted into the Portal for Departmental and user information. Share point Administrator for department.

• Worked with the SharePoint Team to create new Word documents using Front Page.

• Webpage designer for multiple departments Infonet sites

• Lawson Support Team for the Mobile Supply Chain Management application. (Par and Cycle, Receiving and Delivery and Surgical Instrument Tracking).

• Familiar with LBI. Pulse, Employee Self Service (ESS), Security. Scheduled Reports. Year-end Inventory counting. Helped other Lawson Team members to create all the Security in the Lawson applications. Built from scratch how the users were able to log into the application and what menus and fields they had access to.

• Remotely supported the end users. Used Landesk to take control of their computers in order to help them with their issues

• Supported Kronos Time clocks, updated the firmware and also made sure all the time clocks throughout the organization stayed online. Helped with installing the clocks as well as installing the application on the end user’s pc’s.

• Used Microsoft Access database to extract data for reporting purposes. The software applications were limited on the reporting functions so we had to either use Crystal and/or access to produce the reports for the departmental Managers. RICHARD S WEISMAN

Delta Dental, Mechanicsburg PA,

June 2004 to March 2005

Data entry specialist

• Data Entry off all claims

CPL Management, LLC, Mechanicsburg PA

May 1989 – June 2004

Director of Computer Services

• Supervised and trained all the data entry and computer operators

• Setup all internet connections at corporate office and offsite locations

• Application Support for the in house Nursing home software package.

• Processed the financial reporting and built all ad-hoc reports for the Health Business Systems

• Managed the help desk for all incoming issues.

• Support for all hardware and software for entire company.

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