Sales Specialist
Resume:
VINCENT PUDDUCK
647-***-**** *******.*******@*****.***
SALES CONSULTANT
Results-oriented Customer Service Sales consultant with 8 years of progressive work experience in the construction and building materials industry. Driven to exceed sales goals and generate strong revenue for the business. Motivated and goal oriented with a track-record of success in generating repeat business and closing tough sales. Friendly people person with great leadership abilities. Provides expert consultation on various construction projects, generating cost estimations and sourcing materials while ensuring all projects align with specific codes, permits, and regulations before project launch. Actively assesses customer needs to offer optimal material recommendation and project consultation as needed. Combines practical project support experience with technical engineering skill and education across multiple projects in both controlled and open environments.
CORE SKILLS & COMPETENCIES
• 2D & 3D Modelling
• Material Procurement
• Supplier Relations
• Persuasive communicator
• Social Media expertise
• Business Development
• AutoCAD
• MATLAB
• Project Development & Consultation
• Regulatory Compliance
• Risk Assessment & Management
• Competitive
• Market and Sales Analysis
• Critical Thinker
• SolidWorks 3D CAD
• CFD Software (Gambit and Fluent)
• Customer Service Mindset
• Team Player
• Cost Estimations
• Drafting & Design
• Contract Negotiation
• Observant
• ANSYS FEA
• MS Office
PROFESSIONAL EXPERIENCE
Sales Specialist & Contractor Sales Jan. 2018 – Present
Lowe’s (Rona) Toronto, ON
Key Responsibilities:
Quickly build rapport with customers and accurately assess their needs in order to make recommendations and upsell in order to achieve sales goals.
Review and analyze sketches, design drawings, and overall project scope to provide customers with expert material consultation on various construction projects.
Generate quotes and cost estimations for material requirements based on customer consultation, maximizing upsell opportunities and company promotions to drive revenue while still ensuring optimal project support.
Maintain ongoing knowledge of varied building codes and permits to professionally recommend potential design changes or considerations to customers.
Provide pre-developed building packages for basic construction projects, collaborating with customers to modify and redesign as needed to suit specific project needs.
Coordinate special materials orders with suppliers, generate quotes and timelines to relay to customer, ensure optimal lead time for expected project completion.
Meet and exceed monthly and yearly sales revenue quotas via retention and driving new sale customers
Inventoried stock and requisitioned new stock
Updated customer orders from start to finish in an accurate and timely manner
Promoted sales by ensuring merchandise was displayed in prominent locations throughout the store
Handled daily paperwork and cooperated with the accounting departments on invoicing and shipping problems
Developed reputation as an efficient service provider with high levels of accuracy
Investigated and resolved customer inquires and complaints in a timely and empathetic manner VINCENT PUDDUCK 647-***-**** *******.*******@*****.*** 2 of 2
Assistant Manager, Operations 2010 – 2018
Rona Inc (formerly Totem Building Supplies) Sherwood Park, AB Key Responsibilities:
Provided sales floor supervision by spending most of the time on the selling floor
Coached and trained associates to maintain standards and achieve customer service targets
Resolved customer issues and/or complaints and kept manager informed
Made recommendations on changes and/or solutions to enhance customer sales and service standards
Actively participated as a training facilitator for sales and service programs and other company training programs as required
Assisted in the launch and maintenance of selling tools and sales and service programs
Assisted associates in developing, maintaining and growing an active store client base and strong customer relationships
Participated in the recruitment and selection of associates
Assigned work and assignments to associates as required
Provided feedback to Manager on inventory performance, merchandising presentation standards, customer trends and issues
Provided input into associate performance assessments and appraisals, performance improvement plans
Assisted in organizing and conducting regular department team meetings and helped keep the team informed on upcoming sales and service initiatives
Maintained high standards of merchandise presentation at all times
Modeled leadership behaviours that promoted a culture of open communication, employee development and trust
Maintained all Health & Safety practices to code Sales Engineer & Lubrication Engineer (Coop) Feb. 2009 – Oct. 2009
East Coast Lubes (ExxonMobil) Queensland, Australia
Inspected, tested, received and protected fuel supplies and bulk petroleum, petrochemical and chemical products; monitored usage; enforced safety standards in and around the area and maintaining fuel logs and records.
Physically sampled, measured, and documenting the temperature of delivery trucks and storage tanks utilizing a variety of methods dictated by company and API procedures.
Calculated and reported quantities transferred and performed full reconciliation.
Accurately completed all required reports and forms, including detailed work order documentation and ordering of all known material for maintenance activities.
Worked in cooperation with client representatives, government agents and personnel to ensure accurate results were achieved.
Maintained regular communication with office staff in reference to job status, problems, concerns, etc.
Maintained knowledge and adhered to the latest industry and client procedures and standards. Draftsperson (Coop) Jan. 2008 – Jan. 2009
Townsville Floor Plans Queensland, Australia
Selected Accomplishments:
Performed multiple drafting projects, utilizing a sonic measuring device, AutoCAD, and other design software to properly detail and record facility floor plans (with Townsville Floor Plans) EDUCATION
BA-Mechanical Engineering 2008
James Cook University Queensland, Australia
REFERENCES AVAILABLE UPON REQUEST
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