Customer Service Sales
Resume:
Professional Resume
Kimberly (Kim) Dawn Shockley
Alto, Georgia 30510
Contact Information
Email ******@*****.***
Phone 770-***-****
Education
Education level high school
East Hall High School
Experience
J & J Foods
6/2016 to present
Customer Care Leader
Guilford Immediate Care
3/20/10 present /prn
Front Office Registration
I was responsible for registration of patient, updating info, verify insurance, collect balance or payment for visit. I also worked in the billing department. I handled medical records, certifying medical records, mailing and / or faxing them. I processed payments, posted payments, sent claims to insurance company for payment and also prepared bills for companies.
Northeast Georgia Otolaryngology
June 2014- May 2016
Front Office Registration
I worked as front office registration, check out, referral specialist, back up surgery scheduler and as a precerter for in office CT scans. I was able to fill in and cover the different areas as needed.
February 2014 – June 2014
Lanier OB/GYN
Check in/check out/medical coder
I worked registration as well as completed claims for insurance companies.
10/2009-5/2010
Hall County BOE
Substitute Teacher
08/2009 – 09/2009
North GA Virtual Services
Office Manager / HR
Clarkesville, GA
2/2009 to 5/2009
Home Health Care
Cumming, GA
01/2009 – 04/2009
Curves of Lula
Circuit Coach
Lula, GA
7/16/2006 - 10/31/2008
Regions Bank
Cornelia
Industry Banking/Finance
Assistant Branch Manager
Role As assistant Branch manager I had to wear many hats in my role.
First was customer service, I take great pride in giving the customer unexpected
excellent customer service. Next was supervision of support staff and training. I enjoyed the training and sales coaching. It allowed my creativity and leadership skills to come out. I was also a lender, which I enjoyed the least; I didn't enjoy holding lives in my hands. That is how it felt with the financial world today. I like to take care of people and make them feel special. I like to be referred to friends and family by customers because of my customer service skills. I like to encourage my co-workers to go the extra step when helping a customer and to make each experience special.
8/15/1989 - 7/15/2006
Regions Bank
Gainesville
Industry Banking/Finance
Teller, Senior Teller, Teller Trainer, Head Teller, FSR
I started my career in 1989 as a teller and moved through various positions within that company. I was a senior teller and teller trainer from 1992 to 2000 when I was promoted to a head teller. In 2005 I changed sides and became a FSR, customer service and teller sales leader. I enjoyed the last the most. I was able to take care of customers and continue to lead sales and coach tellers in sales.
Language skills
English Advanced
Computer skills
I have used a computer in my entire working career. All customer requests were made on a teller terminal or a computer program designed for banking. I am also skilled with Word, Excel, Lotus Notes, PowerPoint, and several more within the banking industry.
General skills
I have general professional work habits. I am punctual and am seldom absent from work. I have good communication skills and understand the importance of communication with supervisors and support staff. I have good daily habits and take pride in doing a good job. I am able to work independently as well as with a group or team.
Professional Supervisory Experience
I have 7 years as a supervisor which covered many areas and employees. I managed a teller line as well as a branch. I lead the sales program and training program. I managed vacation, comp time and overtime. I had numerous role as well as my individual sales goals to meet. I was able to achieve my goals as well as my team.
Creative Project Lead/Manager
In the past I served as Team Leader to meet sales goals and contest. I would set goal, lay game plan, and determine best course to achieve goal. I was able to pull a group together and show them how to achieve any goal as a team. I was able to pull characteristics out of people whom never thought they could achieve. I was able to make a team.
Preferred role
I would like a role that allows me to use my skills I have developed over the past years of working. I would like the opportunity to show an employer my skills of team building and overall management skills. I like to be given an idea and then am allowed to run with it and make it grow and achieve. I set very high goals for myself and like to over achieve them. I have high customer service standards and take pride in exceeding the customer's expectations of the service they should receive. I want to be on a fast moving, goal oriented, and efficient team. I excel with customer service/customer satisfaction, sales, training and learning new skills.
I am very fast at picking up new skills. I have a professional background that would make me an asset to your company. I have great interpersonal skills and enjoy either working face to face or on my own. I enjoy a challenge and being a team player. This would be a new challenge; however, I have the management skills to tackle any job with 110% effort.
Professional References
Gina Savage 770-***-**** or 770-***-****
Christie Connor 706-***-****
Darlene Holly 770-***-****
Professional Resume
Kimberly (Kim) Dawn Shockley
7194 Tribble Gap Road
Alto, Georgia 30510
Contact Information
Email ******@*****.***
Phone 770-***-****
Education
5/1/1989
Education level high school
East Hall High School
Experience
Guilford Immediate Care
3/20/10 present /prn
Front Office Registration
I was responsible for registration of patient, updating info, verify insurance, collect balance or payment for visit. I also worked in the billing department. I handled medical records, certifying medical records, mailing and / or faxing them. I processed payments, posted payments, sent claims to insurance company for payment and also prepared bills for companies.
Northeast Georgia Otolaryngology
June 2014- May 2016
Front Office Registration
I worked as front office registration, check out, referral specialist, back up surgery scheduler and as a precerter for in office CT scans. I was able to fill in and cover the different areas as needed.
February 2014 – June 2014
Lanier OB/GYN
Check in/check out/medical coder
I worked registration as well as completed claims for insurance companies.
10/2009-5/2010
Hall County BOE
Substitute Teacher
08/2009 – 09/2009
North GA Virtual Services
Office Manager / HR
Clarkesville, GA
2/2009 to 5/2009
Home Health Care
Cumming, GA
01/2009 – 04/2009
Curves of Lula
Circuit Coach
Lula, GA
7/16/2006 - 10/31/2008
Regions Bank
Cornelia
Industry Banking/Finance
Assistant Branch Manager
Role As assistant Branch manager I had to wear many hats in my role.
First was customer service, I take great pride in giving the customer unexpected
excellent customer service. Next was supervision of support staff and training. I enjoyed the training and sales coaching. It allowed my creativity and leadership skills to come out. I was also a lender, which I enjoyed the least; I didn't enjoy holding lives in my hands. That is how it felt with the financial world today. I like to take care of people and make them feel special. I like to be referred to friends and family by customers because of my customer service skills. I like to encourage my co-workers to go the extra step when helping a customer and to make each experience special.
8/15/1989 - 7/15/2006
Regions Bank
Gainesville
Industry Banking/Finance
Teller, Senior Teller, Teller Trainer, Head Teller, FSR
I started my career in 1989 as a teller and moved through various positions within that company. I was a senior teller and teller trainer from 1992 to 2000 when I was promoted to a head teller. In 2005 I changed sides and became a FSR, customer service and teller sales leader. I enjoyed the last the most. I was able to take care of customers and continue to lead sales and coach tellers in sales.
Language skills
English Advanced
Computer skills
I have used a computer in my entire working career. All customer requests were made on a teller terminal or a computer program designed for banking. I am also skilled with Word, Excel, Lotus Notes, PowerPoint, and several more within the banking industry.
General skills
I have general professional work habits. I am punctual and am seldom absent from work. I have good communication skills and understand the importance of communication with supervisors and support staff. I have good daily habits and take pride in doing a good job. I am able to work independently as well as with a group or team.
Professional Supervisory Experience
I have 7 years as a supervisor which covered many areas and employees. I managed a teller line as well as a branch. I lead the sales program and training program. I managed vacation, comp time and overtime. I had numerous role as well as my individual sales goals to meet. I was able to achieve my goals as well as my team.
Creative Project Lead/Manager
In the past I served as Team Leader to meet sales goals and contest. I would set goal, lay game plan, and determine best course to achieve goal. I was able to pull a group together and show them how to achieve any goal as a team. I was able to pull characteristics out of people whom never thought they could achieve. I was able to make a team.
Preferred role
I would like a role that allows me to use my skills I have developed over the past years of working. I would like the opportunity to show an employer my skills of team building and overall management skills. I like to be given an idea and then am allowed to run with it and make it grow and achieve. I set very high goals for myself and like to over achieve them. I have high customer service standards and take pride in exceeding the customer's expectations of the service they should receive. I want to be on a fast moving, goal oriented, and efficient team. I excel with customer service/customer satisfaction, sales, training and learning new skills.
I am very fast at picking up new skills. I have a professional background that would make me an asset to your company. I have great interpersonal skills and enjoy either working face to face or on my own. I enjoy a challenge and being a team player. This would be a new challenge; however, I have the management skills to tackle any job with 110% effort.
Professional References
Gina Savage 770-***-**** or 770-***-****
Christie Connor 706-***-****
Darlene Holly 770-***-****
Contact this candidate