Doug Liverance
Toronto, Ontaio
M5A 4H8
416-***-**** (cell)
416-***-**** (home)
Email: **********@*****.***
Work Experience:
Toronto Transit Commission April 2018 to January 2019
Sr. Computer Operator Toronto, Ontario
Monitors IBM Z/OS/390 Mainframe and Unix/Windows Servers
Provides 1st line support including troubleshooting functions
Analyze, assign and resolve production and test platform problems using Magic.
Excellent communication and interpersonal skills.
Computer console monitoring of Unix and IBM mainframe systems.
Manage and respond to system messages on MVS and UNIX systems.
Manage and respond to system messages by MVS and JES2 commands
Mainframe scheduler OPC.
Manage tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.
Resolve minor problems or escalate to 2nd level support.
Perform monthly mainframe shutdown and IPL.
Provide Service/Help Desk support during off business hours.
Maintain security of Computer Operations Center.
Toyota Canada Ltd. July 2017 to March 2018
Sr. Computer Operator Toronto, Ontario
Monitors IBM Z/OS/390 Mainframe and Unix/Windows Servers
Provides 1st line support including troubleshooting functions
Analyze, assign and resolve production and test platform problems using Magic.
Support and operation of CA Unicenter and its components.
Provide daily status updates at department meetings of job abends
Excellent communication and interpersonal skills.
Computer console monitoring of Unix and IBM mainframe systems.
Manage and respond to system messages on MVS and UNIX systems.
Mainframe scheduler OPC.
UNIX schedulers CA7 & CONTROL-M.
Manage and respond to system messages by MVS and JES2 commands
Manage tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.
Resolve minor problems or escalate to 2nd level support.
Perform weekly mainframe shutdown and IPL.
Provide Help Desk support during off business hours.
Maintain security of Computer Operations Center.
SAP, COBOL, Assembler, CICS, VSAM, Oracle, DB2, ISPF, TSO, FileAid and JCL.
Liquor Control Board of Ontario January 1999 to November 2016
Sr. Computer Operator Toronto, Ontario
Analyze, assign and resolve production and test platform problems using Magic.
Supervisor role in the absent of Shift Lead.
Document procedures for Computer Center ‘Bible’
Support and operation of CA Unicenter and its components.
Support and operation of IBM mainframe and CA Unicenter systems.
Provide daily status updates at department meetings of job abends
Excellent communication and interpersonal skills.
Computer console monitoring of Unix and MVS mainframe systems.
Manage and respond to system messages on MVS and UNIX systems.
Mainframe scheduler JOBTRAC.
UNIX schedulers CA7 & CONTROL-M.
Manage and respond to system messages by MVS and JES2 commands
Manage tape library, mounting tapes, filing tapes, pulling scratches, sending tapes offsite.
Resolve minor problems or escalate to 2nd level support.
Perform weekly mainframe shutdown and IPL.
Provide Help Desk support during off business hours.
Maintain security of Computer Operations Center.
COBOL, Assembler, CICS, VSAM, Oracle, DB2, ISPF, TSO, FileAid and JCL.
First Union Bank: 1998 to 1999
Contract Programmer Analyst Charlotte, North Carolina
Contracted by bank to develop code to transfer banking information from bank to other various banks and companies.
COBOL, CICS, DB2 and SQL.
Seneca College of A.A.T.: 1997 to 1998
Contract Programmer Analyst Toronto, Ontario
Contracted by college to develop and maintain educational and administrative programs.
COBOL, CICS, Oracle and SQL.
Fleet Bank/Wachovia Bank: 1996 to 1997
Contract Programmer Analyst Winston-Salem, North Carolina
Team member of Debit/Credit Group developing and maintaining on-line and batch investments of banks debit and credit card applications.
COBOL, Assembler, CICS, VSAM, DB2 and JCL.
Seneca College of A.A.T.: 1995 to 1996
Contract Programmer Analyst Toronto, Ontario
Contracted by college for major conversion project to upgrade to Oracle databases.
COBOL, CICS, Oracle and SQL.
Canadian Imperial Bank of Commerce: 1989 to 1995
Programmer Analyst Toronto, Ontario
Team member of Investment Systems Group developing and maintaining on-line and batch investments (bonds, securities, investment certificates) of bank customers.
COBOL, Assembler, CICS, VSAM, DB2 and JCL.
Confederation Life Insurance Company: 1986 to 1989
Programmer Analyst Toronto, Ontario
Team member of Investment Systems Group developing and maintaining on-line and batch stocks and bonds investments of company.
COBOL, PL/1, CICS, VSAM, DB2 and JCL.
Education and Courses:
Java Programming and Techniques – Seneca College of A.A.T.
Python Programming and Techniques - Seneca College of A.A.T.
Diploma in Data Processing – Centennial College of A.A.T.
Associate Degree in Business Management – Northland’s University
Advanced Microsoft Office products courses.
Advanced C.I.C.s Programming and COBOL2 courses.
Java Programming
Advanced SQL and UNIX courses.
AS/400 Operator training.
IBM Mainframe hardware training and C.I.C.S Programming.
MVS/ESA Operator training & MVS JCL.
Work Skills:
Hands-on experience with Automated Batch processing and job scheduling systems.
Problem solving and resolution activities.
Excellent time management.
Vast technical and computer systems knowledge.
Available to work shift work and on-call hours.
Change management and meeting service level agreements.
Ability to co-ordinate system upgrades.
Excellent communication skills, both written and verbal.
Ability to determine scope and urgency. Meeting deadlines.
Reporting delays or performance situations using management software tools.
Follow corporate standards and procedures.
Achievements:
Create Incident tickets then assign and follow-up until resolution using Magic software tool.
Hands-on experience in UNIX and Windows server computing platforms.
Working knowledge of CA Unicenter TNG, and Systems Development Life Cycle.
Knowledge of Change Management Processes and integrated applications.
Comprehensive knowledge of Oracle, DB2 database architecture, SQL and Project Management.
Experience with Word, Excel, Outlook, PowerPoint and Explorer.
Understanding and daily use of Enterprise Computer Processing System.
Accomplishment letters for excellent work and slogan competition creativity.
Software:
Daily use of Microsoft Office products.
Daily use of CA Unicenter, Control-M, CA7, JOBTRAC
Hobbies:
Hockey and football (soccer) at the coaching and Executive levels.
Part Time Jobs:
Football pitch caretaker for one of Toronto’s largest football organization for 15 years.
Level 4 Hockey referee for G.T.H.L., N.Y.H.L., O.H.L., O.M.H.A. and M.H.L.
References:
To be provided on request.