Administratative/Executive Assistant/Customer Service Rep

SKILLS & TALENTS

Motivated

Solution Finding

Account Reconciliations

Dependable

Persistent

Accurate Data Entry

Customer Service

QuickBooks

Microsoft Office

Equipment Procurement

Equipment Maintenance

Organization

File Set up & Maintenance

Accounts Payable

Accounts Receivable

Vendor Negotiations

Detail Oriented

PBX

Payroll Preparation

10-Key

Proprietary Software

Work History

Easy Metrics, Inc. August 2014 to current

Customer Service Professional: Receive and process production and timeclock data; Make data adjustments as required; Create logistics reports for (9) clients; Update data as needed; Respond to client needs/requests; Maintain data entry instructions as client needs change.

North Georgia Beverage April 2013 to April 2014

Customer Service Professional: Assisted customers by phone: assisted them in trouble-shooting

Beverage equipment issues to determine if a service technician should be dispatched. Entered and

Updated customer information in the database. Dispatched Service Technicians as needed; Established

and maintained rapport with Customers, Service Technicians and Co-Workers.

Seasons Inn Motel August 2012 to April 2014

Front Desk Clerk: Answered phones; Made & confirmed Room Reservations; Checked Guests in/out;

Processed cash and credit card payments; Assisted in Laundry and Housekeeping; Maintained Lobby &

public areas.

DDMS Enterprises d/b/a:

SERVPRO® of Baldwin, Putnam, Jones Counties May 2008 to October 2011

Office Manager: Created Estimates using (Xactimate + ScanER); Invoiced Insurance Companies and Customers for services provided; Accounts Receivable; Accounts Payable; Answered 2-line telephone system; Ordered and kept Inventory of Products used in remediations; Problem solving (and prevention, where possible); Office supply/equipment procurement + upkeep; Bank deposits; Account Reconciliations; Payroll preparation; SERVPRO® Employee Certification Program completed April 2009.

Friedman’s, Inc. May 2006 to March 2007 (company is no longer in business)

Sales Associate: Part-time – assisted customers with jewelry purchases, sizing and repairs; Up-sold

Jewelry and accessories; Performed weekly inventory; Maintained appearance of store; Began GIA

certification training; Bondable.

Brasstown Valley Resort & Spa August 1998 to April 2007

Night Auditor/Front Desk (final position – 2 years): Manned the Front Office and PBX station; Assisted

Guests in checking in/out and with any special requests or issues; Processed payments and posted to

correct account; Ran financial reports and verified the data; Completed systems maintenance programs;

Updated/maintained food & beverage pricing in computer system; General administrative duties.

Executive Administrative & Conference Services Assistant (6.5 years): Assisted General Manager and

Conference Services Managers; Processed Receivables; Created month end reports; Accurate Data entry;

Performed Systems updates; Maintained all office equipment and office supplies; Assisted guests on

phone and in-house; Created & distributed banquet event orders; Created monthly newsletter; Interoffice

correspondence; Distributed mail to all resort departments; Defused situations in the absence of the

General Manager as the need arose.

Chayne Enterprises October 1995 to August 1998

Owner/Proprietor: Landscaping; Domestic cleaning; Data Entry; Marketing my small retail businesses

(Amway, Tupperware, The Body Shop, Mary Kay Cosmetics).

Kelly Temporary Services December 1993 to August 1996

Temporary Office Talent: Various temporary office assignments ranging from short term to six

months. As a result of my outstanding performance, many clients requested my services repeatedly.

Companies included: Barnett Technologies, Avatar, Tupperware Headquarters, Fannie Mae.

Maharaja of India Boutique April 1993 to December 1993

Personal Secretary: Maintained accounts for owner’s personal properties; Daily bank deposits (cash and

checks) for personal properties and for store sales; Facilitated Shipping & Receiving of inventory (jewelry

accessories and clothing); Assisted in Store inventories; Ran personal and store related errands.

Barnett Technologies, Inc. November 1991 to November 1992 (company no longer in business)

Accounting Clerk, Domestic Collections Department: Maintained & reconciled accounts for (5) regions;

Facilitated accurate data entry and verification; Responsible for Customer Service and research for U.S.

Savings Bonds purchases. *Voluntarily learned (4) other jobs in the department.

Confederation Life Insurance Company July 1984 to June 1989 (company no longer operates in the U.S.)

Supervisor, Reinsurance Department: Supervised permanent staff of (3) plus temporary staff of up to

(4); Responsible for maintaining accounts for (20) companies; Prepared monthly invoices; Created

government reports; assisted in developing specifications for system applications;

*Began at entry-level position of Mail Clerk and advanced to Supervisor position in a (4) year period.

*Additional experience: Country Cottage (cook) 1995-1997; Ingles Markets, Inc. (cashier, scan coordinator, health & beauty aids, Video department clerk) 1997-1998 + 2003; Randstad Work Solutions (temporary office talent at BB&T, GA Power Harley Branch, MidSouth Credit Union) 2007; AFLAC (agent) 2007-2008; Zaxby’s (cashier) 2012; Two Busy Hands (web site & communications) 2013-2014; Free Will Baptist (media specialist) 2013

Education

SERVPRO® Employee Training Certification Program (completed April 2009)

Chattahoochee Tech, Marietta, GA: Clerk-Typist

George Walton Comprehensive High School, Marietta, GA: General Classes + Office Procedures

Certificates:

SERVPRO® Employee Training Certification Program: Fire, Water, Carpet & Upholstery, Crew (April 2009)

Brasstown Valley Resort: Manager-on-Duty Training February 2005; Hospitality Training September 1998

Fred Pryor Seminars: Conflict Management & Confrontational Skills November 1999; MSOffice June 1999

CareerTrack Seminar: How to Excel as an Administrative Assistant May 1999

References I invite you to check my LinkedIn profile (URL provided above)

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