Sales Customer Service
Resume:
Howard G. Poteet
Sales, Business Development, Call Center Professional, Collections, Credit Counseling. Altamonte Springs, FL 32714
********@*****.***
Authorized to work in the US for any employer
Work Experience
Political Consultant
Total Marketing Concepts - Sanford, FL
October 2017 to Present
1.Call center sales for Clients of TMC
2.Political information outbound with offer of patch to congressman. VIP Vacation Sales Advisor
Marriott Vacations Worldwide - Orlando, FL
July 2016 to March 2017
Sale of Vacation Packages at highly discounted rates to introduce customer to Marriott timeshare experience!
Experienced Call Center Agent
Total Marketing Concepts - Sanford, FL
February 2014 to July 2016
Experienced Call Center Agent. (11 Years) Great results here exceeding goals in: Collections, Sales, Customer Service & Business Development. 200 calls per day ( Inbound & Outbound calls, dialer & manual.)
Versatile Call Center Agent
VARIOUS COMPANIES AND LOCATIONS - Orlando, FL
August 2011 to February 2014
Responsibilities:
Temp. Jobs/contracts in call centers & Banks. Collections, Skip Tracing, Customer Service, Sales, upgrades, warranties, extending contracts, bringing accounts current, maintaining customer loyalty. Collector 3 Level 3, & CSR
Wells Fargo Auto Finance - Lake Mary, FL
April 2006 to July 2011
Senior grade & Level Collection and CSR agent in auto loan finance division. Portfolio consisted of sub prime auto loans with over advanced balances. Exceeded all goals and expectations, until the closing of the Lake Mary call center following merger with Wachovia Bank. General Manager (GM)
Reliable Financial Consultants - Orlando, FL
January 1995 to March 2005
High Volume of Credit, Foreclosure & Bankruptcy Counseling, & Contract Collection of bad debts for Small Businesses. Marketed Final Expense programs & Annuities. Living Trust thru retained attorney. Owner died, family closed business as result of family dispute. Vice President of Sales and Marketing
Nations Bank - NKA Bank of America - Altamonte Springs, FL February 1990 to October 1994
Accomplishments:
Increased loan volume and referral sources in Seminole County. Developed large loan portfolio consisting of consumer instalment loans, lineone equity credit lines, dealer referral loans plus highest percentage of credit life & accident & health coverage in Florida. Trained all lenders to be pro active in loan development. Exceeded all goals and expectations. Call Center Sales Agent
Education
Business
Rollins College - Winter Park, FL
Graduate in Bank Operations & Management
American Institute of Banking - Orlando, FL
Business
Valencia Community College - Orlando, FL
Skills
Sales of Financial Products
Certifications/Licenses
Radio on air personality
Financial Talk Show Show Host
FCC Radio Station Operator & Announcer
1989 to Present
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