Lead Assistant/Sales Account Manager/Scheduler
Resume:
D’Aunna
Goins
***********@*****.***
https:/www.linkedin.com/in/daunnagoins
More than 10 years of Customer Service, Sales & Management experience in several different industries. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Proven success in managing busy schedules, organizing teams, projects, and providing excellent administrative support.
Skills
Meticulous and organized
Administrative support specialist
Microsoft Office Specialist Certified
Business operations understanding
Data entry & Scheduling
Management skills
Marketing/Advertising
Document control
Customer service-oriented
Quality Assurance
Filing
Inventory
Invoicing
Experience
10/2013 – CURRENT
Lead Assistant/Sales Account Manager/Scheduler
Global Valve & Controls – Houston, TX
Top Valve Sales from 2016 till current - selling millions of dollars’ worth of product every year
Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
Promoted product and service benefits through facility tours and engaging presentations
Oversaw inventory purchases and sales contracts
Planned and executed in-store promotional advertisements to increase customer engagement and sales revenues
Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
Maintained sales processes involving technical and commercial responses to customers
Fostered relationships with customers to expand customer base and enhance loyalty
Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Kept office records organized and supplies well-stocked for optimal team performance
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders
Produced professional and error-free letters, presentations and spreadsheets
Assisted team members with special projects by coordinating records and resources to meet expected requirements
Oversaw office inventory by restocking supplies and submitting purchase orders
Provided exemplary training in office procedures and policies to all new employees
09/2012 – 10/2013
File Clerk & Scheduler / FCi Federal – Houston, TX
Scheduled & organized citizenship appointments for Immigration Officers in a timely manner
Scanned fingerprints for applicants & arranged renewal dates and times
Scanned and filed forms, reports, correspondence and receipts
Verified license data through background checks and field investigations
Meticulously followed standards, promoting data accuracy and confidentiality when reviewing immigrant files
Implemented practical file system, which promoted smooth data gathering and presentation creation
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Wrote agendas and notes and sent out automatic notifications for upcoming meetings
11/2011 – 11/2012
Lead Hostess / Olive Garden - The Woodlands, TX
I managed a team of hosts to seat, greet, and keep orderly manner upon the restaurant
Generally answered questions about Olive Garden while maintaining knowledge about store promotions
Ensured superior customers experience by addressing customer concerns, demonstrating empathy and resolving problems
Guided guests to appropriate seating for party size, provided with menus
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
Designed custom private function and banquet packages to accommodate groups of up to 40, including business dinners, sales presentations, club meetings, weddings and charity events
12/2010 – 09/2011
Cashier & Sales Representative / Forever 21 - Houston, TX
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Troubleshot and resolved issues with cash registers, card scanners and printers
Helped customers find specific products, answering questions and offering advice
Helped customers update accounts, sign up for new services and take advantage of special offers
Trained new team members in cash register operation, stock procedures and customer service
Learned roles of other departments to provide coverage and keep store operational
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
Stocked shelves and supplies and organized displays to focus customer attention on specific items
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
12/2009 – 09/2010
Front Desk Receptionist/Administrative Assistant
Sport Clips – Houston, TX
Kept abreast of rapidly evolved technology, operating a POS system to itemize and complete tasks of an average of 10 customer purchases
Reported sales growth trends and increased store sales by selling our in house merchandise
Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility
Leading to increase sales restocking inventory every month and reviewed cash operation data to verify proper replenishment
Communicated all merchandise needs or issued to appropriate supervisors
General customer Service duties, as well as maintaining a professional store appearance and completed all assignments that were given
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Education
AUGUST 2008
High School Diploma / Cypress Falls High – Houston, TX
Activities
Hosting The Global Valve & Control, Inc. Food Booth, Cherokee Creek Music Festival - Hosted by ETC - Dates volunteered: May 2013 - May 2018 Volunteer duration 1 month Cherokee Crossroads, Inc. was formed in 2007 as a nonprofit organization to raise money for Children’s Charities.
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