D’Aunna

Goins

832-***-****

ac9u2o@r.postjobfree.com

https:/www.linkedin.com/in/daunnagoins

More than 10 years of Customer Service, Sales & Management experience in several different industries. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Proven success in managing busy schedules, organizing teams, projects, and providing excellent administrative support.

Skills

Meticulous and organized

Administrative support specialist

Microsoft Office Specialist Certified

Business operations understanding

Data entry & Scheduling

Management skills

Marketing/Advertising

Document control

Customer service-oriented

Quality Assurance

Filing

Inventory

Invoicing

Experience

10/2013 – CURRENT

Lead Assistant/Sales Account Manager/Scheduler

Global Valve & Controls – Houston, TX

Top Valve Sales from 2016 till current - selling millions of dollars’ worth of product every year

Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans

Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations

Promoted product and service benefits through facility tours and engaging presentations

Oversaw inventory purchases and sales contracts

Planned and executed in-store promotional advertisements to increase customer engagement and sales revenues

Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets

Maintained sales processes involving technical and commercial responses to customers

Fostered relationships with customers to expand customer base and enhance loyalty

Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members

Managed and anticipated clerical needs of company employees, including copying, faxing and file management

Kept office records organized and supplies well-stocked for optimal team performance

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests

Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders

Produced professional and error-free letters, presentations and spreadsheets

Assisted team members with special projects by coordinating records and resources to meet expected requirements

Oversaw office inventory by restocking supplies and submitting purchase orders

Provided exemplary training in office procedures and policies to all new employees

09/2012 – 10/2013

File Clerk & Scheduler / FCi Federal – Houston, TX

Scheduled & organized citizenship appointments for Immigration Officers in a timely manner

Scanned fingerprints for applicants & arranged renewal dates and times

Scanned and filed forms, reports, correspondence and receipts

Verified license data through background checks and field investigations

Meticulously followed standards, promoting data accuracy and confidentiality when reviewing immigrant files

Implemented practical file system, which promoted smooth data gathering and presentation creation

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Wrote agendas and notes and sent out automatic notifications for upcoming meetings

11/2011 – 11/2012

Lead Hostess / Olive Garden - The Woodlands, TX

I managed a team of hosts to seat, greet, and keep orderly manner upon the restaurant

Generally answered questions about Olive Garden while maintaining knowledge about store promotions

Ensured superior customers experience by addressing customer concerns, demonstrating empathy and resolving problems

Guided guests to appropriate seating for party size, provided with menus

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs

Designed custom private function and banquet packages to accommodate groups of up to 40, including business dinners, sales presentations, club meetings, weddings and charity events

12/2010 – 09/2011

Cashier & Sales Representative / Forever 21 - Houston, TX

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

Troubleshot and resolved issues with cash registers, card scanners and printers

Helped customers find specific products, answering questions and offering advice

Helped customers update accounts, sign up for new services and take advantage of special offers

Trained new team members in cash register operation, stock procedures and customer service

Learned roles of other departments to provide coverage and keep store operational

Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues

Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth

Stocked shelves and supplies and organized displays to focus customer attention on specific items

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current

12/2009 – 09/2010

Front Desk Receptionist/Administrative Assistant

Sport Clips – Houston, TX

Kept abreast of rapidly evolved technology, operating a POS system to itemize and complete tasks of an average of 10 customer purchases

Reported sales growth trends and increased store sales by selling our in house merchandise

Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility

Leading to increase sales restocking inventory every month and reviewed cash operation data to verify proper replenishment

Communicated all merchandise needs or issued to appropriate supervisors

General customer Service duties, as well as maintaining a professional store appearance and completed all assignments that were given

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

Education

AUGUST 2008

High School Diploma / Cypress Falls High – Houston, TX

Activities

Hosting The Global Valve & Control, Inc. Food Booth, Cherokee Creek Music Festival - Hosted by ETC - Dates volunteered: May 2013 - May 2018 Volunteer duration 1 month Cherokee Crossroads, Inc. was formed in 2007 as a nonprofit organization to raise money for Children’s Charities.

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