Customer Service Assistant

Jacqueline Tamashiro

***** ********** ** ************@*****.***

Houston, TX 77082 832-***-****

PROFILE

Bilingual professional seeking full time position with progressive company. Strong written and oral communication skills. High level of initiative, energy and commitment to supporting team goal. Analytical skills with a practical approach to problem solving. Ability to multi-task and effectively prioritize responsibilities. High ethical standards, business acumen, sound judgment and decision making skills, familiar with Petrel model. Fluent in English and Spanish and very basic in Japanese. STRENGTHS

• Customer Service

• Greeting clients; resolving

and investigating problems;

providing excellence in

service

• Clerical Support

Processing, proofing and

evaluating data for

banking institutions with

accuracy meeting critical

deadlines

• Administrative Skills

• Highly organized, detail

oriented

• Knowledge of Banking

industry

• Computer Skills

• Microsoft Word, Excel

EDUCATION

Master of Science in Geoscience Present

Texas A&M University-College Station,Texas

Bachelor of Science Program - Major: Geoscience with concentration in Petroleum University of Houston Downtown– Graduation 12/2015 Associates in Science - Houston Community College-2008 WORK EXPERIENCE

Cadence Bank, Houston, Texas 2017-2019

Lockbox Department-Operation Production Specialist

• Process client deposits and payments through the lockbox processing system and verifying it within the data entry software.

• Accomplishments: Supporting and verifying client requests through the lockbox system. Source Environmental Sciences, Inc., Houston, Texas 2016-2017 Administrative Coordinator/ Customer Service

• Contributing to reports, permit inquiries, customer support and overall administrative duties of the business attributes.

• Provide customer service to clients upon request.

• Accomplishments: Recognized as a strong team player and excellent customer abilities. University Place Senior Living Community, Southwest Memorial Hermann, Houston, Texas 2013-2016 Dietary Assistant/Customer Service Assistant

• Managed staff and operations to efficiently and effectively provide added value services for the residents.

• Accomplishments: Recognized as a strong contributor in client service and supporting senior management in operations.

Amegy Bank of Texas, Houston, Texas 2011-2013

Lockbox Department - Amount Verification Specialist

• Process customers or business deposits accepted through the lockbox processing system. Prepare and provide customer with back-up documentation as requested. Coordinated lockbox items with banking personnel and clients.

• Accomplishments: Recognized as a strong customer service professional resolving client issues. FISERV, INC. Houston, Texas 2002-2011

Associate Department - Fiserv Communications/ATM Monitor -2010-2011

• Monitored ATM software including computer programs and database analyzers. Managed ATM surveillance software ensuring all programs were functioning properly.

• Accomplishments: Completed a 9 year career working in four different roles and departments. Consistently met company policies throughout career.

Wachovia Balancer & Clerk/Fiserv Proof & Sorter Operator - 2002-2010 Responsible for processing and logging all the Wachovia branch work delivered by couriers. Refined planning and organizational skills for balancing work, team support and adhering to Wachovia deadlines in a timely and professional manner. Held roles as Fiserv Sorter Operator Tasks and Proof Operator.

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