IT Specialists
Resume:
DANIEL BRADLEY ISON
**** ****** ***** ********, ** 45140
****.******@*****.***
WORK EXPERIENCE
Superior Environmental Solutions
IT Specialist
December 2016 – Present
Manage the configuration, rollout and support of Active Directory for corporate headquarters and 10+ satellite offices
Responsible for the synchronization and deployment of Microsoft Office 365 to all employee workstations
Develop and implement comprehensive project plans with timelines that adhere to organizational standards
Configure and maintain the VPN connection between the main firewall, satellite offices and Azure virtual network
Tasked with integrating a cloud- and hardware-based backup solution with virtual booting capability
Responsible for resolving all support inquiries, managing systems inventory and maintaining day-to-day network uptime
Total Quality Logistics
IT Support Specialist I (Tier II)
January – December 2016
Managed the deployment of software and operating systems to 4,000+ employees across 50+ offices nationwide
Responsible for managing the company’s file share server and completing regular drive backups
Monitored, repaired and documented all technical issues resulting in network downtime
Responsible for managing support tickets through resolution or escalation to the appropriate department
IT Support Technician III (Tier I) June – December 2015
Responsible for all IT Support Technician II duties with the addition of the following:
Managed the call and ticket support queues and routed issues by department to maximize efficiency
Generated weekly and bi-monthly reports on projects and high volume issues
Created and configured all new employee accounts, including Active Directory and Microsoft Exchange integration
Responsible for after-hours call support for 4,000+ employees across 35+ offices nationwide
IT Support Technician II (Tier I) March 2014 – June 2015
Resolved all desktop support calls and tickets in a timely manner
Responsible for the management of all Active Directory and Microsoft Exchange accounts
Coordinated with Dell to develop the standard business image for all new computers
Responsible for after-hours call support for 3,500+ employees across 25+ offices nationwide
CompuCom
Configuration Technician
September 2011 – March 2014
Configured desktops, laptops and workstations for all General Electric (GE) employees
Responsible for the installation and configuration of GE network servers
Specialized in the installation of Windows 7 and Windows XP platforms on personal computers
Accountable for meeting daily configuration quotas and managing technical projects as assigned
Time Warner Cable
Installation Technician
October 2010 – May 2011
Refined networking aptitude through regular home network installations and issue resolution
Responsible for arriving on time for all installations and completing projects in a timely manner
Maintained consistent, courteous communications with clients in order to positively represent the organization
EDUCATION
Morehead State University, Morehead, Kentucky
College of Business, B.A. Computer Information Systems
Graduated May 2010
Big Sandy Community and Technical College, Prestonsburg, Kentucky
August 2005 – December 2006
QUALIFICATIONS
Professional Skills
Advanced technical aptitude and innate ability to quickly identity and resolve issues
Excellent interpersonal, verbal and written communication skills
Proven experience leading diverse teams within large organizations
Ability to manage and prioritize many complex projects with competing timelines
Technical Skills
CompTIA A+ Certified
Database Software: Microsoft Access and SQL Server
Microsoft Azure and Amazon AWS Cloud Solutions
Microsoft Exchange Server (2010, 2013, and 365)
Microsoft System Center Service Manager (SCSM)
Spiceworks and Jira ticketing software
Microsoft System Center Configuration Manager (SCCM)
Active Directory, DNS, DHCP, GPO
Azure AD Connect
Printer and File server configuration and implementation
WSUS
Hypervisors: Hyper-V, VMWare, and ProxMox
LDAP and RADIUS configuration
Cisco and Fortinet VPN
Splunk
Knowbe4
MDM Software: MobiControl and IBM Maas360
Backup Solutions: CommVault and Barracuda
Fortigate Firewall
Microsoft Power Shell
Operating Systems: Windows 7,8,10. Windows Server: 2008,2012, 2016. Linux: Fedora, CentOS, Ubuntu
Microsoft Office: Excel, Word, PowerPoint, Outlook and Skype for Business
COMMUNITY INVOLVEMENT
Member, Intramural Basketball
Volunteer, Make-a-Wish Foundation
REFERENCES
Available upon request
Contact this candidate