DANIEL BRADLEY ISON

**** ****** ***** ********, ** 45140

513-***-****

ac9u13@r.postjobfree.com

WORK EXPERIENCE

Superior Environmental Solutions

IT Specialist

December 2016 – Present

Manage the configuration, rollout and support of Active Directory for corporate headquarters and 10+ satellite offices

Responsible for the synchronization and deployment of Microsoft Office 365 to all employee workstations

Develop and implement comprehensive project plans with timelines that adhere to organizational standards

Configure and maintain the VPN connection between the main firewall, satellite offices and Azure virtual network

Tasked with integrating a cloud- and hardware-based backup solution with virtual booting capability

Responsible for resolving all support inquiries, managing systems inventory and maintaining day-to-day network uptime

Total Quality Logistics

IT Support Specialist I (Tier II)

January – December 2016

Managed the deployment of software and operating systems to 4,000+ employees across 50+ offices nationwide

Responsible for managing the company’s file share server and completing regular drive backups

Monitored, repaired and documented all technical issues resulting in network downtime

Responsible for managing support tickets through resolution or escalation to the appropriate department

IT Support Technician III (Tier I) June – December 2015

Responsible for all IT Support Technician II duties with the addition of the following:

Managed the call and ticket support queues and routed issues by department to maximize efficiency

Generated weekly and bi-monthly reports on projects and high volume issues

Created and configured all new employee accounts, including Active Directory and Microsoft Exchange integration

Responsible for after-hours call support for 4,000+ employees across 35+ offices nationwide

IT Support Technician II (Tier I) March 2014 – June 2015

Resolved all desktop support calls and tickets in a timely manner

Responsible for the management of all Active Directory and Microsoft Exchange accounts

Coordinated with Dell to develop the standard business image for all new computers

Responsible for after-hours call support for 3,500+ employees across 25+ offices nationwide

CompuCom

Configuration Technician

September 2011 – March 2014

Configured desktops, laptops and workstations for all General Electric (GE) employees

Responsible for the installation and configuration of GE network servers

Specialized in the installation of Windows 7 and Windows XP platforms on personal computers

Accountable for meeting daily configuration quotas and managing technical projects as assigned

Time Warner Cable

Installation Technician

October 2010 – May 2011

Refined networking aptitude through regular home network installations and issue resolution

Responsible for arriving on time for all installations and completing projects in a timely manner

Maintained consistent, courteous communications with clients in order to positively represent the organization

EDUCATION

Morehead State University, Morehead, Kentucky

College of Business, B.A. Computer Information Systems

Graduated May 2010

Big Sandy Community and Technical College, Prestonsburg, Kentucky

August 2005 – December 2006

QUALIFICATIONS

Professional Skills

Advanced technical aptitude and innate ability to quickly identity and resolve issues

Excellent interpersonal, verbal and written communication skills

Proven experience leading diverse teams within large organizations

Ability to manage and prioritize many complex projects with competing timelines

Technical Skills

CompTIA A+ Certified

Database Software: Microsoft Access and SQL Server

Microsoft Azure and Amazon AWS Cloud Solutions

Microsoft Exchange Server (2010, 2013, and 365)

Microsoft System Center Service Manager (SCSM)

Spiceworks and Jira ticketing software

Microsoft System Center Configuration Manager (SCCM)

Active Directory, DNS, DHCP, GPO

Azure AD Connect

Printer and File server configuration and implementation

WSUS

Hypervisors: Hyper-V, VMWare, and ProxMox

LDAP and RADIUS configuration

Cisco and Fortinet VPN

Splunk

Knowbe4

MDM Software: MobiControl and IBM Maas360

Backup Solutions: CommVault and Barracuda

Fortigate Firewall

Microsoft Power Shell

Operating Systems: Windows 7,8,10. Windows Server: 2008,2012, 2016. Linux: Fedora, CentOS, Ubuntu

Microsoft Office: Excel, Word, PowerPoint, Outlook and Skype for Business

COMMUNITY INVOLVEMENT

Member, Intramural Basketball

Volunteer, Make-a-Wish Foundation

REFERENCES

Available upon request

Contact this candidate