Administrative Assistant Customer Service

Cristina Ramirez

Corpus Christi, TX ***** **********@*******.*** 361-***-****

I am a self-motivated individual with diligent attention to detail, resulting in excellent customer service .

Work Experience

FORCE PLACE INSURANCE CLERK

FIRST COMMUNITY BANK - Corpus Christi, TX July 2017 to November 2018

Responsible for the monitoring and force placement of fire and windstorm hazard insurance as it relates to mortgage loans, communicating with insurance companies to request fire and hazard insurance and processing escrow disbursements for payment of property insurance and taxes for mortgage loans. Escrow Accounting: Daily as needed to process insurance distributions 30-45 days in advance, hazard insurance, windstorm insurance. Annually process real estate tax distributions. Process bankruptcy and consumer credit reporting termination maintenance requests. Assist supervisor and note department manager as assigned.

INSPECTOR

QUALITY ASSURANCE INSPECTIONS, INC

February 2017 to July 2017

Ensures that all units comply with housing quality standards as set by HUD, gives final approval to unit prior turning over to housing specialist. Enforces Housing quality violations be recommending HAP abatement and/or suspension or termination of HAP contract or termination of family assistance. Follows up on repairs prior to tenant's anniversary date.

INSPECTOR

CORPUS CHRISTI HOUSING AUTHORITY

June 2016 to August 2016

Ensures that all units comply with housing quality standards as set by HUD, gives final approval to unit prior turning over to housing specialist. Enforces Housing quality violations, be recommending HAP abatement and/or suspension or termination of HAP contract or termination of family assistance.

Conducts rent reasonableness comparability for all new contract rents and all requested rent increases. Conducts quality control inspections, conducts pre-contract inspections in a timely manner, Schedules inspection dates and mails appointment letters, discusses with owner and tenant any repairs or obligations needed by each party, follows up on repairs prior to tenant's anniversary date, performs other related duties and responsibilities as assigned.

APPRAISER

SAN PATRICIO COUNTY APPRAISAL DISTRICT

March 2015 to March 2016

Perform field appraisal work on assigned properties to produce accurate and credible property valuations for the tax jurisdictions served by the San Patricio County Appraisal District. Perform appraisal field and office work as assigned, which consists of gathering and analyzing market sales information, property inspection, data collection (photographing and measuring), processing building permits on new and existing construction, reading and interpreting plats, maps, deeds, blueprints, and other similar documents, write correspondence, conduct telephone communication, and personal contact with the public. Initiate changes to the appraisal records. Make judgments regarding property

values and engage in negotiations to resolve problems with property owners. Support Appraisal Review Board procedures as assigned. Work new construction permits and existing subdivisions in the city limits parcels by driving or sitting in idle vehicle, writing or making field notes and drawings, handling paperwork. Inspecting real property, including photographing, measuring improvements/structure.

INSPECTOR

CORPUS CHRISTI HOUSING AUTHORITY

June 2014 to February 2015

Ensures that all units comply with housing quality standards as set by HUD, gives final approval to unit prior turning over to housing specialist. Enforces Housing quality violations be recommending HAP abatement and/or suspension or termination of HAP contract or termination of family assistance.

Conducts rent reasonableness comparability for all new contract rents and all requested rent increases. Conducts quality control inspections, conducts pre-contract inspections in a timely manner, Schedules inspection dates and mails appointment letters, discusses with owner and tenant any repairs or obligations needed by each party, follows up on repairs prior to tenant's anniversary date, performs other related duties and responsibilities as assigned.

APPRAISER

NUECES COUNTY APPRAISAL DISTRICT

February 2006 to October 2013

Perform field appraisal work on assigned properties to produce accurate and credible property valuations for the tax jurisdictions served by the Nueces County Appraisal District. Perform appraisal field and office work as assigned, which consists of gathering and analyzing market sales information, property inspection, data collection (photographing and measuring), processing building permits on new and existing construction, reading and interpreting plats, maps, deeds, blueprints, and other similar documents, write correspondence, conduct telephone communication, and personal contact with the public. Initiate changes to the appraisal records. Make judgments regarding property values and engage in negotiations to resolve problems with property owners. Support Appraisal Review Board procedures as assigned. Work new construction permits and existing subdivisions in the city limits parcels by driving or sitting in idle vehicle, writing or making field notes and drawings, handling paperwork. Inspecting real property, including photographing, measuring improvements/structure.

Education

High school or equivalent

Skills

APPRAISER (8 years), CONTRACTS, CLOSING, REAL ESTATE (1 year), EXCEL, Billing, Outlook,

Scheduling, Receptionist, Clerical, Microsoft Excel

Certifications/Licenses

Notary Public

September 2014 to Present

Witness and authenticate signatures, administer oaths, verify signatures and take affidavits. Notaries public are utilized by state governing bodies to prevent fraud and theft within public matters.

Additional Information

SKILLS

•Proven and effective negotiating skills

•Ability to learn valuation standards and apply them uniform

•Strong analytical skills, mathematical skills, and the ability read, interpret and understand blue prints, maps, real estate sales contracts, closing statements, deeds and other similar documents.

•Dependable

•Good written, verbal and interpersonal communication skills

•Proficiency with Microsoft Excel and Word.

•Ability to research documentation related to market conditions and their impact on the valuation of real property.

CERTIFICATE/LICENSES

•Registered professional appraiser (currently inactive)

•HCVP INSPECTOR

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