Customer Service Management

Andrew Anderson II

**** * ******** *** ******@*****.***

Ponca City, OK 74604 580-***-****

EDUCATION

State University of New York, Canton NY

Associate in Applied Science, Computer Information Systems, May 2005

Member of the Phi Theta Kappa Honor Society

Summa Cum Laude

SUMMARY OF QUALIFICATIONS

I am a hard-working network professional with the qualifications and experience to manage networks of all sizes. With a background in customer service, my goal is to proactively manage my networks, by being detail oriented and customer centric.

Highlights

Cisco Routers and Switches

Cisco WLCs

Aruba Switches & APs

TCP/IP Protocols

LAN & WAN Design

Wireless Networks

Cisco ASA Firewalls

Network Access Control

Project Management

VMWare/VSphere

Windows HyperV Clustering

Active Directory

Windows Server 2012/2016/2019

RedHat Enterprise Linux

PROFESSIONAL EXPERIENCE

CoreLogic Inc, Oklahoma City OK

Senior Systems Engineer, 05/19-Present

PCI Compliance

Vulnerability Management & Resolutions w/ Qualys Cloud Security Products

Windows Server 2008 Migrations

IIS Cluster Management

F5 Load Balancer Management/Maintenance

Cisco FirePower Appliance Monitoring & Configuration

Oklahoma State University, Stillwater OK

Enterprise Systems Administrator II, 05/18-Present

VMWare & HyperV Infrastructure Management

Windows Server 2012/2012 R2/2016/2019 Management/Deployment

Network Authentication Management w/ RADIUS & AD

RedHat Enterprise Linux w/ Satellite Server Administration

IIS & Apache Web Server Administrator

CommVault Enterprise Backup System Management

North East Regional Information Center, Albany NY

Coordinator of Instructional Technology, 04/017-05/2018

Managing Program Coordinator I – Network Services

Designed redundant IP networks w/ Cisco 4500X Routers

Designed redundant WLANs w/ Cisco 5520 WLCs & Aruba 7720 WLCs

Utilized a spectrum analyzer to troubleshoot wireless networks

Negotiated SLA contracts for leasing fiber from telecoms

Monitored 18 IP networks utilizing Cisco Prime/ISE/Solarwinds

Utilized Cisco Firepower/Metasploit to monitor for network intrusions and compliance

North East Regional Information Center, Albany NY

Coordinator of Instructional Technology, 04/06-05/2018

Managed LAN networks from edge devices to the MDF.

Windows Server 2003/2008/2008 R2/2012 R2/Server 2016 Administration

DNS & BIND w/ DHCP Integration

Cisco ASA Onsite/Remote Firewall Management

Cisco WLC/ISE/Prime/Unified Communications Configuration/Management

Network Monitoring w/ SolarWinds & Cisco Prime Infrastructure

Maintained/Configured Cisco 5505 WLCs/4500X & 4507R Routers

Cisco Unified Communications Management w/ 2000 VoIP Phones

SUNY Canton IT Help Desk, Canton NY

Full Time/Part Time IT Help Desk Technician, 8/02-01/06

Phone Support

Hardware testing and replacement

Software Installation and Troubleshooting

Desktop Computer Deployments

Network Testing

Corning Inc. Canton, NY

Contract PC Replacement Technician, 08/04-12/04

Installed New Workstations

Updated Existing Network Infrastructure with Fiber Optic Network Equipment

Worked with end users to migrate data to new workstations

REFERENCES

Available upon request.

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