Customer Service Air Force
Resume:
Stephen Robert Whitchurch
************@*****.***
Executive Summary
Seventeen + years significant experience in ERP implementation and training (SAP), supply chain, purchasing/sourcing, material operations management and planning in several industries including: electronics, manufacturing, wholesale fresh floral, and military contracts. Superior customer service and operations in a fast-paced environment. Bilingual in Spanish and English with 5 years international experience.
Professional Experience
Curtiss-Wright Defense Solutions Salt Lake City, UT
Senior Buyer / Planner 2010 – 2019
Achieved cost savings > 1M year-over-year through supplier management and pricing strategies.
Managed ERP systems (SAP implementation, Microsoft Dynamics, AX) and contribute to MRP/ERP processes.
Trained management and other employees on the use of the MRP systems, including SAP (on SAP implementation team).
Responsible for negotiating pricing for military based ruggedized computers.
Developed goals and track KPI metrics weekly, emphasizing favorable purchase price variance (PPV).
Developed and held quarterly performance reviews (QPR’s) for critical suppliers.
Trained and monitored Junior Buyers in proper purchasing methods and negotiation practices.
Implemented reverse auction strategy.
Applied strategies to mitigate supply chain risks to the organization.
Working knowledge of AS9100 (Aerospace) specific process development and compliance.
Working knowledge of ITAR (International Traffic in Arms) and DFARS (Defense Federal Acquisition Regulation Supplement) requirements.
Responsible for purchasing all components for systems.
Tracked all components savings weekly with a 15% expense-savings the first year.
Continuous savings yearly.
Responsible for all supplier relationships and handling of escalations.
Achieved month-over-month cost savings through contract negotiations (services, consignment and supplier agreements).
U.S. Government El Paso, Texas
United States Border Patrol Agent (I) 2009 – 2009
Completed coursework, including: Applied Authorities, Nationality and Immigration Law, Field Operations.
Participated in physical fitness and weapons training, including: endurance running, strength training, first aid, and handgun operations. Security Clearance.
Wolf Electronix, Inc. Orem, UT
Purchasing Account Manager 2006 – 2008
Responsible for negotiating pricing for electronic components.
Responsible for purchasing all components for 40 different PCB assemblies.
Managed 15 separate accounts from entering orders from customers, buying all components, tracking deliveries of components and ensuring kits were pulled and sent to the production floor.
Tracked all components savings, improving by 10% each year.
Interacted with customers regularly on and off site to ensure their needs were met and to coordinate new orders.
Helped with inventory reorganization/management.
Trained and mentored other account managers in MRP system and basic purchasing methods.
Followed up with accounts upon delivery of product to ensure customer satisfaction.
Worked with PCB houses overseas to ensure delivery of product.
Coordinated operations / deliveries with floor production, inside sales, and senior management.
Systems Implementers, Inc. Hill Air Force Base, Clearfield, UT
Business Systems Analyst II 2003 – 2005
Facilitated Lean manufacturing processes for civilian workers on the Base.
Helped coordinate better on-time shipping/receiving for the engine repair shop, including using Impresa.
Coordinated schedules for shop floor to ensure high-demand and backlog item-completion. Security Clearance.
Education
Brigham Young University – B.A. in Spanish; Minor in International Relations
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