Senior Account Manager

Leroy Clairberth Ducasse

Summary of Qualifications

M.B.A: 2011 University of Phoenix:

Bachelor of Science Degree: 2010 University of Phoenix

Professional Experience

Licensed Agent/Service Seasonal

October 2018 – April 201

Tele Tech

Manage customer accounts prospect and promote plans for Medicare recipients as well as service customer accounts by updating customer record information. In addition, call potential clients to extend customer base, interview prospective clients and obtain information about their financial resource’s discussing existing coverage. Explain features and benefits of varied policies Exceeded goal by 305% to plan.

Licensed Agent

February 2018-October 2018

Reliable insurance

Exceeded goal by 177% to plan

collection of payments from customers, promote, market insurance products such Life, accident, cancer, fire, and dwelling as well as upsell current customers and acquire new customers. Manage customer accounts record information, policy reviews and all other insurance licensed functions

Direct Sales Representative

May 2015- December 2018

Time Warner Cable

Travel to customers’ homes business or other organizations selling products services maintaining current customers and attracting new ones making presentation to prospective buyers demonstrating items frequently receive commission with base salary.

Licensed Agent Call Center

Oct 2013 – May 2015

Optum/Connextions – Richardson, Texas

Assisting Medicare qualified applicants by educating, promoting, marketing, products, and programs to them also; facilitating their enrollment in various Medicare advantage and supplement plans.

In, addition provided support for health care reform recipients by processing applications, and navigating through plan benefits and features as well as resolving technical and strategic issues while maintaining and updating customer records. Fill prescriptions and process overrides for doctors and pharmacist providing assistance for patient care.

Exceeded goal objective by 275% of target

Licensed Agent Call Center

Mar 2013 – Oct 2013

Etech: – Dallas, Texas

Providing professional support for clients and managers with the application and promotion of products. Delivered client solutions, by administering strategic alliance which involved building and forming strong relations and loyalty between customer and business. Exceeded client retention and sales goals by 390%.

Nov 2012- March 2013

Licensed Agent/Field

Combine insurance

Attend meetings, seminars and programs about new products and services.

Calculate premiums and establish payment methods. Call on policy holders. Delivering policy to clients, analyze program make suggestions with additions or changes. Process claims for beneficiaries ensuring they are serviced in a timely manner. Implement requirements of the policy such as medical examinations and form completion.

June 2011 – Dec 2011

Senior Account Business Executive

Dex One – Lenexa, Kansas

Scheduling appointment request for sales representatives securing referrals. Sold numerous products and services to new and existing customers through account acquisition and retention with cold calling and telephone sales. Providing file ownership, sharing documents, email, address grouping, providing greater storage capacity, 24/7 support, and integrate the Suite panel directly through host gator. Territory management and customer support with powerful presentation relative to business to

Business consumer sales lead qualification and generation increasing productivity by 395%.

Victim Assistants IT Help Desk

Sprint/Nextel Communications – Overland Park, Kansas

Nov 2010 – Mar 2011

Providing information on victimization to clients on accounts compromised or defrauded.

Educate victims on preventative measures for cyber-crimes, legal rights, and criminal justice process. Providing emotional support to victims and assist with safety planning, victim compensation applications and submission to courts. Process and submit affidavits for disputes and maintain master files. Assist with google applications cloud, computing, productivity, collaboration of software tools products. File Ownership. ...

Collection accounts manager Jan 2009 – Mar 2010

Encore Receivable Managements – Olathe, Kansas

Maintain and manage accounts receivables providing support to internal departments.

Accommodating financial reporting criteria liaising with external partners. Managed a proficient interpretation of agreements ensuring accuracy in reporting and invoicing.

Drove strategic business initiatives managed daily operation. Set standards and train staff on customer assessments, product knowledge and introduction, sales techniques, relationships, development and demo demonstration directly supervises a team of collectors

Provides and documents performance feedback through side-by-side coaching, performance reviews, and goal expectations Manages service levels based on client contract agreements

Participates in the interviewing process and makes hiring recommendations

Improves customer satisfaction and call quality by monitoring and giving feedback.

Review collection status targeting monthly with management team meeting with executive and mid-level management monthly to review collection accounts, financial liaison for sales, legal, and audit departments and providing support for all departments with the effort to attain financial requirements assisting with all monthly reports.

Senior Account Executive

Apr 2008 – Dec 2008

A T & T – Kansas City

Retain profitably increase volume, sales, and profitability through proactive management of assigned large customer relationship.

Promote and market the firm’s portfolio and comprehensive offerings of products and services and directing all aspects of the sales process. Achieved assigned sales targeting. Developing initiative proposals and delivering strategic sales presentation. Making actionable and insightful recommendations for new products, extension, or enchantments. Managing and mentoring a team

University of Phoenix, Kansas City, Missouri

May 2005 – Sep 2010

Bachelor of Science in Business Management

University Of Phoenix, Kansas City, Missouri

Mar 2010 – Sep 2011

Master of Business in Admin

Additional Information

Skills: I possess exceptional communication skills, and demonstrate abilities of award winning sales and public relation skills. I have developed ability to lead, influence, impact, peers and management organizing, effective issue analysis and resolution skills. I have exhibited effective time and resource management enhancing firm productivity and profitability. My history of exceeding employer expectation across diverse industries which includes speaking to people establishing a long-term customer base has been extensive. I am a persuasive communicator using consultative selling skills to identify opportunities, overcoming objections. I am a tenacious negotiator and closer in conveying the benefits of products, services, and generating customer interest.

Awards:

Sales: Recipient of several awards:,Dex One top performer sales,Route to success award from CIT I-Bank exceeding quota in top five categories, Sprint Award top performer 5 years Bronze, Silver, Gold, and Platinum., Over $100,000 in annual sales. Top achiever in percentage of saved sales Signature Group. Communication: Presentation made orally before the management team on “Redirecting the employee focus”, used in parts during orientation of new staff by management and human resource team at Optum Connextions management

Volunteer Work:

Carrollton Police Citizens Patrol

Leadership program in policing functions

Leadership Program One Community Church

References available on request:

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