customer service

NANDHINI.N

E – Mail : *********@*****.***

Contact No : 956-***-****

Educational Qualification:

1. Bachelor of Commerce – Second class (58%)

Name of the Institution: Dr.MGR Janaki College Of Arts & Science For Women, Chennai, India

Name of the University: Madras University, Chennai, India

2. D.EL.ED – Diploma in Elementary Education : Obtained 72%

Name of the Institution : National Institute Of Open Schooling (NIOS)

SKILLS ACQUIRED:

Secured more than 98% in Tally Program (ERP 9).

Proficient in MS – Office, Excel & Computer applications.

Completed Newrite (computer shorthand) certification course with 92% to increase productivity & accuracy.

Secured 1st class continuously for two years in Shakespeare Institute Of English Proficiency.

Participated in seminars and received certificates, always eager to learn and acquire knowledge.

Work Experience:

1.Company : Venkateswara Primary & Nursery School

Position Held : Teacher & Office Admin

Period : April 2015 to Till Date

Duties and Responsibilities:

Teacher & Office Admin:

Handling U.K.G as class teacher.

As Hindi teacher for classes 1st to 5th.

Also playing the role of office admin for the management.

Teaching art and crafts work for the children.

2.Company : RR Donnelley Global Outsourcing,

R.A.Puram, Chennai

Position Held : Customer Support Associate

Period : March 2012 to April 2013

Duties and Responsibilities:

PROFILE ADMINISTRATION:

Creating new profiles for the corporate which has been newly joined in to the RR Donnelley contract.

Creating profiles for the corporate which is the routing policy for that corporate used by the voice process team.

Creating profiles which will make the voice process team to know the instructions to be followed given by the corporate.

Updating profiles of old corporate and uploading it in pivotal application and the replace it in NA Drive so that when the voice team uses it they will know the recent changes made to the profile as per the corporate instructions.

After creating or updating the profile and then uploading it in pivotal will send mail to the requestor with the updated profile.

3.Company : HCL BPO Services,

Thoraipakkam,

Chennai

Position Held : Customer Support Executive

Period : February 2011 to March 2012

Duties and Responsibilities:

It is a process of drainage and water search of the properties which the customer sends. Have to find the property and answer questions whether it has clean water and foul water pipe lines and then return it back to the customer in E-Document.

First step of the process is known as Data Entry-will Receive mail from Customers through mail which we retrieve and create it as an enquiry.

Second step of the process is known as UDB(User Defined Boundary) – will find the property with the help of applications such as ELS(Enquiry Logging System),PI Viewer, Street map, Land registry and CIS(Customer Information System).

Third step of the process is known as Maps Missing – will draw centre circle for the property and answer 25 questions if it’s residential and 26 questions if it’s a commercial.

Final step of the process is known as Final Quality Checking – will check whether all the process done has been correctly processed and will dispatch it as E-Document to the customer.

4.Company : MERF(Madras ENT Research Foundation),

Chennai

Position Held : Accountant

Period : From June 2010 to February 2011

Duties and Responsibilities:

Will enter the daily bills and petty cash and maintain book keeping.

Will enter the bills in Bank Reconciliation Statement(BRS) so that it should tally at the end of the week.

Will Deposit the payment in daily basis in bank at the end of the day so that the handing over is maintained well.

Will issue salary checques to doctors and the employees in the premises.

Will issue cheques for the creditors in monthly basis.

Will provide documents and bills in monthly basis to the auditors

Will file Audit and tax for the concern in monthly basis.

Will take care of whole accounts department of the whole concern.

Technical Skills:

Know to file Audits and have capability to work with the auditors.

To maintain Audits and Accounts from billing to BRS & Petty cash to Providing cheques for Employees and vendors.

Have done Tally Program (ERP 9) with 98%.

Computer Proficiency

Technical Applications : Newrite, Tally ERP 9,MS Applications

Personal Details:

Permanent address - 6/8,V.P.Sindhan Nagar,

Kolathur, Chennai

Tamilnadu., India. Pin: - 600099.

Date of Birth - 17-03-1990

Passport Number - K7204612

Date of Expiry - 03-12-2022

Sex - Female

Marital status - Married

Nationality - Indian

Languages known - English, Tamil, French & Hindi

I hereby declare that the above details are true to the best of my knowledge.

Regards

Nandhini Niranjan

Contact this candidate