Engineer Desktop Support
Resume:
Mohamed Munawar. M
*******@*****.***
CAREER OBJECTIVE
To become a Successful Functional/Domain Expert and to give my best to the industry and Challenging position as a growth-oriented firm, which will allow me to both further utilize my skills, as well as to enhance my knowledge by dedication, hard work and acquire new abilities.
QUALIFICATION
oB.E (CSE) Anna University, India
oM-Tech (CSE) Prist University,India
TECHNICAL SKILLS
oGood knowledge in Network.
oAssembling &Troubleshooting systems.
oInstalling, Configuring & Maintaining Windows XP, Windows 7, Windows 10.
oInstalling and updating Anti-virus software.
oConfiguration & Maintenance of Local Area Network.
EXPERIENCE
As Senior Support Engineer: May 2015 - 2018
Subject matter expert: 2018 – Till now
CSS Corp, Ambit IT park, Chennai, INDIA
(CSS Corp is a leading technology support company supporting enterprise and consumer products & managing IT infrastructure)
Role : Reporting to project manager of operations, responsible for technical support such as routers and gateways.
Key Performance Area
oHave good hands on configuration and troubleshooting experience with NETGEAR wireless Routers
oHave good hands on configuration and troubleshooting experience with Switches, Gateways
oAdministration and troubleshooting of Routers (NETGEAR, Cisco, Linksys, Asus, Motorola)
oHave good hands on experience in installing, configuring and maintaining Gateway
oConfiguring NAS device like NETGEAR, Linksys
oTroubleshooting Ethernet drivers and Installation wireless adapters
oProviding L1 and L2 support for cable and DSL modem, routers, gateway
oInstallation for all wide range Extenders and Power line adapters
oRemote desktop support using remote tools like Bomgar, Team viewer
oProvide oversight for IT operations, support desk, service calls and escalated problem resolution
oRecruit, Train and Mentor all network trainees to develop team achievement business value and goals
As Senior Process Associate : Sep2011 - Nov2012 QuscientTechnologies,Tidalpark,Chennai,INDIA (Quscient Technologies develop business process to provides quality and technology solution for a global customers)
Role: Reporting to Team manager responsible for issue resolution operating system such as Microsoft,IMac and other networking devices.
Key Performance Area
oProvide remote Level 1 help desk support to customers, first point of contact
oSolve problem by utilizing training, knowledge, tools and analytical skills while on call or processing an incident
oCreate record, resolve incoming requests for service
oDocument maintain detail history of incidents from start to finish while troubleshooting
oAnswers queue of service for regular basis
oProvide high degree of customer satisfaction, technical expertise, accuracy and timeliness
oBasic L1 technical skills for help desk operations
oNetwork and sever knowledge
oDemonstrate efficiency in MS Windows Operating System, Microsoft Exchange, Microsoft Office, DNS, VPN, ARP, Mobile devices, Printers, wireless
ACADAMIC PROJECT IN M-TECH
MAJOR PROJECT: Packet-Hiding Methods for Preventing Selective Jamming Attacks (Network Security). A wireless sensor networks (WSNs) pledge many new enthuse applications in the future, as ubiquitously on-demand multiply ascendancy, continual connectivity, and instantaneously deployable communication for armed and responders. WSNs grow to be a greater extent essential to the everyday performance of people and organizations and also many attacks are arisen in the wireless as hoc networks. The wireless intermediate is constantly subjected to deliberate intervention attacks in the networks such as jamming attack
JOURNAL PUBLICATION: Journal published in International Journal of Emerging Research in Computer science & Electronics (IJETCSE)
http://www.ijetcse.com/wpcontent/plugins/ijetcse/file/upload/docx/840Averting-Jamming-Attacks-in-WSN-by-Using-New-Approach-pdf.pdf
ACADAMIC PROJECT IN B.E
MAJOR PROJECT: A Novel Computation - Efficient Rekeying For Multicast Key Distribution (Network Security).Plain Text converting to Cyber Text, Generating Public Key, Cyber Text converting to Plain Text, Data Encryption, Data Security.
STRENGTH
oExcellent communication and customer service skills to resolve technical issue
oFlexible, confident and industrious to achieve the objective and goals in organization
oStrong business development skills and good knowledge with client relationship
oAbility to handle critical satiations independently and effectively on troubleshooting the issues
oExcellent verbal and communication skill in English
oGood health pleasing mentality and working knowledge
PERSONAL DETAILS
oIndian
oIslam
oMale
oDate of Birth: 16.05.1988
oLanguages Fluent: English, Hindi, Urdu, Tamil
oProfession: Network and Computer science Engineer
oPresent address: Chennai, INDIA
Declaration: I hereby declare that the details furnished above are true to best of my knowledge and belief.
Signature:
Contact Number: 978-***-**** E-mail: *******@*****.***
Contact this candidate