ALVIN FROY ODANGO ALEMANIA

Al MuteenaSt. Deira, Dubai, United Arab Emirates

Mobile #: +971-*********

Email address: ac9ts5@r.postjobfree.com

OBJECTIVE

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. WORK HISTORY

Business Coordinator

Summer King International Fzco

JAFZA, Dubai, UAE

August 3,2016 – Present

Duties and Responsibilities:

To provide support for Impact facilitation and development activities

To provide outstanding levels of customer service to both internal and external clients

To ensure that the end-to-end process from sale through to programme evaluation is carried out seamlessly, efficiently and to world-class standards.

Building relationships with Impact clients and acting alongside and in the absence of client managers

Liaising with external customers to anticipate and respond to their needs

Producing professional sales and programme documents/presentations using Microsoft Office

Project management and programme/events scheduling for rollout programmes

Answering and transferring internal and external phone calls – taking accurate messages and passing them on in a timely way

Any other duties of a similar level and nature as may be required by the business.

Adhere to all company policies, procedures and business ethics codes.

Maintain up-to-date and accurate management information

Present a positive, professional image of the company with all customers and suppliers, internal and external.

Corporate Merchandiser

Quality Gulf Co. LLC (Touchmate)

Dubai Investment Park, Dubai, UAE

May 5, 2015 – August 7, 2016

Duties and Responsibilities:

Interacts with customers on a daily basis with a view to develop customer loyalty.

Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.

Maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.

Maintains store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.

Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.

Provides feedback to the superior on customer preferences as to merchandise quality, and packaging standards.

Participates in periodic merchandise inventory as a measure to prevent losses and/or damages.

Guides new hires on the job.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory.

Admin Assistant/Male Receptionist

Lisland Rainforest Resort

Pangasinan, Philippines

July 7, 2014 – January 9, 2015

Duties and Responsibilities:

Managing diaries and making appointments.

Cover reception duties, like greeting and looking after visitors

Preparing and distributing papers and documents for meetings.

Sorting and distributing incoming post and organizing and sending outgoing post.

Type up documents, for example letters and reports

Update computer records

Organizing and storing paperwork, documents and computer-based information.

Photocopying, binding and printing various documents.

Responds promptly to customer needs and to requests for service and assistance.

Deal with incoming and outgoing post

Re-direct calls as appropriate and take adequate messages when required.

Recorded all incoming/outgoing correspondence and log all incoming calls. Sales Supervisor(Call Center)

NetCast BPO Solutions Incorporated

Manila, Philippines

April 29, 2013 – June 20, 2014

Duties and Responsibilities:

Insured implementation of call center policies, operations and performance standards were understood and followed by agents.

Performed statistical analysis for each individual agent providing coaching to insure adherence to statement of work.

Developed process efficiencies to improve quality, moving my team's performance from 90% to 96.25%

Manage, process, and review timesheets, payroll, and daily attendance of Call Center employees.

Responsible for Annual Employee Reviews and Evaluations for Call Center Reps.

Generated preventative maintenance, executed, and reviewed all account audits and monthly operating reports for eight various clients.

Monitor all system output to ensure the integrity and quality of each report

Maintained all processes and quality of work within the department. Practiced and enforced all security and safety procedures.

Monitored calls and provided feedback during coaching sessions

Implemented effective customer service strategies

Formulated and implemented successful sales strategies

Set sales goals for the team and provided coaching to ensure achievement

Managed employee payroll and scheduling.

SALES TEAM LEADER (CALL CENTER)

Elipsys Global Incorporated

Quezon City, Philippines

September 17, 2012 – April 5, 2013

Duties and Responsibilities:

To managethe day to day operation of an internal sales office, to include motivating a salesteam in implementing a sales strategy, achieving targets and developingnew business.

Leading, managing and motivating a sales team to implement a sales strategy and meet agreedtargets.

Developing targeted telesales campaignsand working with telesalesteam toset up campaigns that promote the services on discounts and offers to existing and new customers.

Communicating with the existing accounts to increase or maintain levels of the business activity.

Presentingand sellingcompany products and services to new and existing clients.

Identifying sales opportunities and presenting benefits and key features of products effectively toacquire new business.

Searching proactivelyfor new revenue generating opportunities to meet the company targetsandfollowingup on new leads and referrals.

Identifyingsales prospects and contactsand other accounts as assigned.

Preparingquotes, proposals and sales contracts.

Developingand maintainingsales materials and current product knowledge.

Managingthe agreed levels of calling activity to raise revenue or volume streamsin conjunctionwith sales team

Researching prices and products of competitors.

Compiling sales progress reports on a weekly/monthly and end of year and proactivelyaddressing shortfall on targets due to be achieved

Adhering to the company external or internal customer carepolicies andprocedures

Attending trade shows to exhibit products/services or conferences to keepabreast ofthe latestproducts and trends.

Participatingin marketing events and attendingsales meetings

Managing the Customer Relationship Management database ofto ensure accurateand up-to-dateinformation is available.

Customer Service Representative (CALL CENTER)

Omega Direct Response Asia Inc.–Pasig City, Philippines October 10, 2011 – August 3, 2012

Duties and Responsibilities:

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Sales Manager

Ever Gotesco Mall, Department Store

Manila, Philippines

April21, 2008 – August 31,2011

Duties and Responsibilities:

Would organize, coach and lead team of sales representative to work towards agreed sales targets.

Allocating areas to sales rep

Developing sales strategies and setting sales targets

Monitoring the team’s performance and motivating them to reach targets

Ensure all products are price-tagged and bar-coded before they are put on display.

Dealing with some major customer accounts myself

Ensure promotions and fast selling lines are featured in the store.

Compiling and analyzing sales figures

Providing feedback and coaching to team members

Guides new hires on the job.

Keeping up to date with products and competitors

Ensure awareness and vigilance at all times of security in the store without any negligence.

EDUCATION

z Bachelor of Science in Accountancy 2007 – 2008

Philippine School of Business Administration

Sampaloc, Manila, Philippines (Undergraduate)

z Guzman Institute of Technology 2002 - 2007

High School/Secondary

Quiapo, Manila, Philippines

SKILLS

Good Business Sense

Initiative and Enthusiasm

Excellent communication and PEOPLE SKILLS

Good planning and Organizational Skills

Coaching and Mentoring skills

The ability to work calmly under pressure

The ability to motive and lead a team

Good IT, Budget and reporting writing skills

PERSONAL INFORMATION

Nationality : Philippines

Languages : English & Filipino

Date of Birth : October 28, 1989

Place of Birth : Philippines

Marital Status : Married

REFERENCES

• References are available upon request

Contact this candidate