HOSPITALITY MANAGMENT
Resume:
SOLOMON ABASI-AKAN UTOM
** ******** ******** ***** *********, Lagos State.
PHONE: 080********, 090********
E-MAIL: ***********@*****.***, ******@*****.***
OBJECTIVES: To obtain housekeeping supervisor position in a Sundance resort utilizing exceptional hospitality skills, sanitation acumen and supervisory wisdom in order to provide guest with the best in services.
KEY QUALIFICATION
Ten years experienced in housekeeping with increasing responsibility
Record of hiring, training and developing staffs in hospitality service provision
In depth knowledge of supervising staffs to ensure high standard of cleanliness and upkeep of premises
Proficient in responding to guest complains and resolving problems in a professional manner
ACCOMPLISHMENT:
Trained 18new housekeeping staffs in four years to get acquainted with housekeeping standard operational procedures
Promoted from supervisor to acting executive housekeeper within 2 years of work following excellent in management and service orientation.
PERSONAL DATA:
Gender : Male
Date of birth : 23rd January, 1986
State Of Origin : Akwa Ibom
LGA : NsitIbom
Nationality : Nigerian
Marital Status : Married
Religion : Christianity
INSTITUTION ATTENDED
University of Calabar 2005 – 2009
Etina Institute Etinan (AKS) 1999 – 2004
Evangel International Nursery/Pri.Sch. 1991 – 1998
EDUCATIONAL QUALIFICATIONS WITH DATE
BSC in Hospitality Management 2009
Senior School Certificate Examination 2004
First School Leaving Certificate 1998
WORKING EXPERIENCE
AFRICAN SUN AMBER RESIDENCE
16 Esugbayi Street GRA, Ikeja.
POSITION: Executive Housekeeper (Acting)
DATE: DECEMBER 2019 – Date.
JOB DESCRIPTION:
To ensure the highest level of profitability of the department
To ensure a smooth housekeeping operation and standard quality service
To control an efficient organization and work methods of the department
To facilitate and maintain effective communication within the department
To oversees and direct all aspect of housekeeping operations
To manage the day to day activities of housekeeping department
To plane, organize and direct team members to ensure the highest degree of guest satisfaction
To ensure safety and security regulation procedures are met
To maintain a welcoming atmosphere and a high standard of cleanliness
To recruit, schedule and train all staffs and new intakes of the department
To control all departmental expenses taking into consideration budgets and occupancy
Inspect and maintain hotel rooms per standard
Attend to guest complaints in a professional manna.
To supervise supervisors to ensure guest receive standard quality of service
To follow up on housekeeping personnel to ensure guest rooms especially those of VIP guest, receive special attention
Follow up with maintenance to ensure all rooms and equipment are at its best functionality
To ensure all housekeeping documentation and book keeping are up to date
AFRICAN SUN AMBER RESIDENCE
16 Esugbayi Street GRA, Ikeja.
POSITION: Housekeeping Supervisor
DATE: March 2012 – 2016.
JOB DESCRIPTION:
Assist H/K manager in the hotel facilities in cleaning and sanitary conditions for the safety and security of the guest and team members.
Responsible for a clear and effective communication between housekeeping and other departments.
Deputizes and supervises the H/K department alongside with the head housekeeper.
Allocates bed rooms to be cleaned by the room attendants.
Check cleaned bed rooms to ensure that the meets core standard of cleaning.
Proper control of guest/cleaning supplies not to exceed budgets, but reduce cost.
Reports all work orders to engineering/facility department, and any issues needing repairs
Check and inspect maintenance work, and follow up appropriately.
Focus on special emphasis on priority and VIP guest, show rooms/saleable rooms.
Create a courteous, welcoming, friendly, professional and work environment through open lines of communication.
Inspect and maintain hotel rooms per standard
Attend to guest complaints in a professional manna.
Assist H/K manager in the monthly linen stock taking.
Prepare H/K reports am and pm.
Ensures that public areas, guest rooms, walk ways staircases, floors and the entire surrounding, meets the established standard of cleanliness.
Established standard of cleanliness, and assure guest satisfaction and maximize revenue.
Provide guest with professional, efficient, prompt and courteous service.
Inspect and ensure that all rooms have been assigned and service on daily basis.
MARBLEFIELD HOTEL AND EVENT CENTRE
35-39, Seinde Calisto Crescent,
Off Oshodi-Apapa Expressway,
Oshodi, Lagos.
POSITION: Assistant Housekeeping Supervisor
DATE: 2010 – 2011
JOB DESCRIPTION:
Assist H/K manager in the hotel facilities in cleaning and sanitary conditions for the safety and security of the guest and team members.
Responsible for a clear and effective communication between housekeeping and other departments.
Deputizes and supervises the H/K department alongside with the head housekeeper.
Allocates bed rooms to be cleaned by the room attendants.
Check cleaned bed rooms to ensure that the meets core standard of cleaning.
Proper control of guest/cleaning supplies not to exceed budgets, but reduce cost.
Reports all work orders to engineering/facility department, and any issues needing repairs
Check and inspect maintenance work, and follow up appropriately.
Focus on special emphasis on priority and VIP guest, show rooms/saleable rooms.
Create a courteous, welcoming, friendly, professional and work environment through open lines of communication.
Inspect and maintain hotel rooms per standard
Attend to guest complaints in a professional manna.
Assist H/K manager in the monthly linen stock taking.
Prepare H/K reports am and pm.
Ensures that public areas, guest rooms, walk ways staircases, floors and the entire surrounding, meets the established standard of cleanliness.
Established standard of cleanliness, and assure guest satisfaction and maximize revenue.
Provide guest with professional, efficient, prompt and courteous service.
Inspect and ensure that all rooms have been assigned and service on daily basis.
WINDSOR HOUSE HOTEL
14A LadipoOluwole Street,
Off Adeniyi Jones Avenue,
Ikeja, Lagos.
POSITION: Room Attendant
DATE:2009 – 2010
JOB DESCRIPTION
Cleaning of guest rooms both checked out and occupied.
Making of beds, pillows arrangement, dusting polishing, placing amenities/towels and mobbing or vacuuming where necessary.
Attending to guest needs in a professional manner.
Report faulty issues noticed in the room to the H/K supervisor or maintenance.
Answering to guest calls appropriately, and giving feedback
Taking inventory of lost and found items, and record keeping.
Completing daily worksheet report accurately.
Checking and reporting all maintenance work.
Doing turn down service in the evening.
General H/K duties discharge.
AQUATIC HOTELS/WATER PARKS
31/37Toyin Street,
Ikeja, Lagos.
POSITION: Room Attendant
DATE: 2007-2009
JOB DESCRIPTION:
Cleaning of guest rooms both checked out and occupied.
Making of beds, pillows arrangement, dusting polishing, placing amenities/towels and mobbing or vacuuming where necessary.
Attending to guest needs in a professional manner.
Report faulty issues noticed in the room to the H/K supervisor or maintenance.
Answering to guest calls appropriately, and giving feedback
Taking inventory of lost and found items, and record keeping.
Completing daily worksheet report accurately.
Checking and reporting all maintenance work.
Doing turn down service in the evening.
General H/K duties discharge.
HOBBIES:
Reading documentaries, Sports and Learning.
SPECIAL SKILLS:
Ability to work with no supervision
Strong attention to detail
Knowledgeable about general computer operation
Experienced in general Laundry operations
Basic housekeeping training skills with African Sun hospitality Management Company
Experience in opera software H/K management.
Experienced as a duty/operation managers
REFEREES:
Mr. Lawrence Ochenge
Ketu, Lagos
Engr. Joseph Eyo
Electro links Technologies
28, Orile Road TabonTabon, Agege.
Contact this candidate