G K, MALATHI

Address: */**, ********* ***** ******, Pollachi, Coimbatore – 642134

Contact no: 996-***-****

Email: ac9tnl@r.postjobfree.com

A competent professional with 4.5+ years of experience in ecommerce industry looking for a challenging career where there is a scope for learning and development. Thrives on Imagination & Passion with rigorous thinking and boundless curiosity, sets levels & standards that exceed expectations. EXPERIENCE Senior Associate, Amazon Development Center India Pvt Ltd., Chennai Feb, 2017 – Current

Offered support to manufacturers by validating the information received and uploading the content on Amazon ́s catalog

Connecting with vendors and offshore team to support them with issues regarding setting up products in Amazon, Managing Catalog content of vendors, Purchase orders, Premium features like A+ Content and Amazon Vine enrollment processes

Performed quality audits to be sure everything that appears on the Amazon websites respects company's standards

Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.

Identified and optimized the Standard Operative Procedures (SOP JIRA submission) for the betterment of Associates.

Driving operational metrics, meeting service level agreements (SLAs) and exceed ambitious business goals by engaging with internal business and operations partners

Co-ordination with various internal and external stakeholders, team members, category managers, warehouse, catalog inwards section etc to ensure all bottlenecks are cleared.

Junior content analyst, Ugam Solutions, Coimbatore Feb, 2015- Feb, 2017

Performed in-depth competitor reviews to check competitor activities with keyword use and landing pages.

Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.

Coached, developed and motivated team members, providing coaching and mentoring to teammates on data mining.

Optimized content with key search terms to drive traffic and online visibility.

Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords. Page 2

SKILLS &

ABILITIES

Leadership

Retail Operations

Content Management

Supply Chain Management

EDUCATION Bachelor of Engineering (ICE) - Aug 2010 - May 2014 Dr. Mahalingam College of Engineering And Technology, Pollachi.

Graduated with 8.2 CGPA

Dynamic member of ISOI

Member of IEEE, ISA

SOFTWARE C, C++, Java

Microsoft Office: Excel, PowerPoint, Word

REWARDS Promoted to senior associate and assisted teammates in resolving vendor's query

Awarded “Vendor Delight” distinction by upper

management in 2019.

Extra Mile Award - Rewarded for stepping outside the scope of the business expectations in order to optimize an issue and delivering the result to achieve organizational objectives.

Customer Delight Award - honor description received for exceptional commitment delivered towards the vendors in fixing the issues and earning stakeholder's trust on behalf of the team and organization.

First Among Equal – Recognition for outstanding performance and lasting contribution (Q4 – 2018)

LANGUAGES English

Tamil

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