KARL JAN JOSEPH C. PRESTO

Unit *, Blk **, San Vicente Compound, Kaginhawaan St., Brgy. Manggahan

Pasig City, Philippines

Mobile No. 091********

E-mail: ac9tl4@r.postjobfree.com

Career Objectives:

●To obtain a position where in skills and competencies are gained and improved.

●To be able to impart knowledge to those new hires and new learnings to those who are tenured.

Skills

●Good communication skills in relating to various settings.

●Has literacy in computer and MS Office Applications especially in MS Excel, Word and Powerpoint

●Been creating minibots for the project that we are supporting which is created via MS Excel VBA Macro

Academic Background:

●Tertiary:

Bachelor of Science in Nursing 2006-2010

University of Northern Philippines

Tamag Vigan City

●Secondary:

Saint Mary's College

Sta Maria, Ilocos Sur

Work Experience

Health Care Representative

Teleperformance, Philippines

Ortigas Center, Pasig City, Metro Manila

September 2011 - October 2015

Customer Service Representative for a Health care Insurance Account. Handles customer service support calls by utilizing all available tools and resources. Works to build customer’s confidence in every interaction with strict adherence to confidentiality agreements and policies.

Reservation Specialist

IBEX Global Solutions

Hanston bldg., Ortigas District, Pasig City

October 2015 – June 2016

Reservation Specialist for a Travel Account. Handles customer service support calls by utilizing all available tools and resources. Works to build customer’s confidence in every interaction with strict adherence to confidentiality agreements and policies.

Order Management Subject Matter Expert

Accenture Inc.

Global One, E-Commerce Road, Eastwood, Libis, Quezon City

June 2016 – Present

I am a Subject Matter Expert for Order Management for 1 year and had been an Order Manager for 2 years. We are managing orders end to end from a Telecommunications Company which is Verizon. We handle customer service support calls and emails by utilizing all available tools and resources. Works to build customer’s confidence in every interaction with strict adherence to confidentiality agreements and policies. We are the main point of contact of the customer and also for Downstream Team. We handle submission of the order, scheduling technicians and engineers up until implementation and completion of the order.

I also attended trainings such as Operations Excellence (OE) Basics, Writting with Precision, and CCNA.

Also a part of Part Time Tech Master where we create tools via Excel Macro VBA for the team to make our job easier.

Character Reference:

Rocky Abrigo

Verizon Operation Supervisor

090********

Melissa Mamiit

Orbitz Operations Manager

099********

Joyce Sindayen

Verizon Operation Supervisor

091********

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