Order Manager Project Coordinator Project Manager
Resume:
KARL JAN JOSEPH C. PRESTO
Unit *, Blk **, San Vicente Compound, Kaginhawaan St., Brgy. Manggahan
Pasig City, Philippines
Mobile No. 091********
E-mail: *******.******@*****.***
Career Objectives:
●To obtain a position where in skills and competencies are gained and improved.
●To be able to impart knowledge to those new hires and new learnings to those who are tenured.
Skills
●Good communication skills in relating to various settings.
●Has literacy in computer and MS Office Applications especially in MS Excel, Word and Powerpoint
●Been creating minibots for the project that we are supporting which is created via MS Excel VBA Macro
Academic Background:
●Tertiary:
Bachelor of Science in Nursing 2006-2010
University of Northern Philippines
Tamag Vigan City
●Secondary:
Saint Mary's College
Sta Maria, Ilocos Sur
Work Experience
Health Care Representative
Teleperformance, Philippines
Ortigas Center, Pasig City, Metro Manila
September 2011 - October 2015
Customer Service Representative for a Health care Insurance Account. Handles customer service support calls by utilizing all available tools and resources. Works to build customer’s confidence in every interaction with strict adherence to confidentiality agreements and policies.
Reservation Specialist
IBEX Global Solutions
Hanston bldg., Ortigas District, Pasig City
October 2015 – June 2016
Reservation Specialist for a Travel Account. Handles customer service support calls by utilizing all available tools and resources. Works to build customer’s confidence in every interaction with strict adherence to confidentiality agreements and policies.
Order Management Subject Matter Expert
Accenture Inc.
Global One, E-Commerce Road, Eastwood, Libis, Quezon City
June 2016 – Present
I am a Subject Matter Expert for Order Management for 1 year and had been an Order Manager for 2 years. We are managing orders end to end from a Telecommunications Company which is Verizon. We handle customer service support calls and emails by utilizing all available tools and resources. Works to build customer’s confidence in every interaction with strict adherence to confidentiality agreements and policies. We are the main point of contact of the customer and also for Downstream Team. We handle submission of the order, scheduling technicians and engineers up until implementation and completion of the order.
I also attended trainings such as Operations Excellence (OE) Basics, Writting with Precision, and CCNA.
Also a part of Part Time Tech Master where we create tools via Excel Macro VBA for the team to make our job easier.
Character Reference:
Rocky Abrigo
Verizon Operation Supervisor
Melissa Mamiit
Orbitz Operations Manager
Joyce Sindayen
Verizon Operation Supervisor
Contact this candidate