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Customer Service Manager

Location:
Lagos, Lagos, Nigeria
Salary:
80000-100000
Posted:
July 14, 2019

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Resume:

AJIMUDA OLUGBENGA

***, ***** ******** ******* ***.Moshalasi B/stop, Alagbado Lagos

Email ac9tku@r.postjobfree.com

Tel:- 090********

BIO DATA

Nationality: Nigeria

State of Origin: Ondo

Local Govt. of Origin: Ilaje

Sex: Male

Marital Status: Single

Date of Birth: 2nd April,1990

Language Speaking: English and Yoruba

OBJECTIVE:

To work effectively and contribute my quota to the development of the organization that would give chance for my skills in management, high technical support, excellent, strategies, planning, team development and communication increase efficiency while making impressive contribution that will lead to the development of the organization.

CAREER PROFILE:

A graduate of computer science education with additional Training in web design, Database management, project Management Professional (PMP), Health Safety and Environment (HSE 1-3), West Africa Association of Customers Service Professional (Member).

WORK EXPERIENCE:

•Bradford Hotel Limited. March 2015–September 2016

Post Held: Bartender

DUTIES:

Attending to different types of customer

Listening to customer and taking order

Handling Complaint

Resolving conflict

Render quality services to customer

Showing positive Attitude to guest

Identifying guest need

Mixing different types of cocktail and mock-tail

Ensure daily account is balanced

Reporting to Manager Everyday Activities.

•National Youth Service Corps. Discharge Number: A003583156

Obalufon Grammar School Sepeteri October 2017

Post Held: Computer Teacher

Fountain of Knowledge Academy January 2018—Till Date Post-Held: Computer Teacher.

DUTIES:

I serve as a class tutor and facilitator in building students’ capacity by Impacting knowledge morally, socially and providing academic excellent towards a brighter future in Computer Science

Organization and coordination of programs, seminars and competitions to enhance students’ performance.

Organizing special training related to computer skill Acquisition.

CORE COMPETENCIES

Time management skills

Ability to work under pressure

maintaining staffing logistics and employee benefits and by implementing the Firm’s performance management process

Microsoft word and Excel Skills

Customer service oriented professional

Prepare reports and documents pertaining to employee activities.

Draft and explain the Firm’s personnel policies, benefits and procedures to employees or job applicants.

Collate information relating to staff training and development.

Assist in arranging for the internal and external trainings.

Assist in preparing the Training Budget.

Ability to identify and address customer need

Positive attitude of dealing with different customers

Resolving customer complaint

Customer focused and excellent interpersonal skill

Excellent Telephone skills

Self-starting and self-motivated

Problem solving and analytical skils

Planning and organizational skills

High level of integrity with ability to learn fast.

EDUCATION QUALIFICATION WITH DATE

•May 2019 – June 2019 EmployMeNg

Certified Customer Services Professional.

West Africa Association of Customers

Service Professional (Member).

•January 2017-March 2017 Palmsland Consult Nigeria Limited

Project Management Professional (PMP)

Health Safety & Environment (HSE)Leve1,2of 3

•November2009-January2014 Ekiti State University(EKSU)

BSc Computer Science Education.

•February 2001-June2007 Community Grammar School,Igboegunrin

Senior Secondary Certificate Examination.

•March1994 - June2000 St. Benedicts Anglican Primary School

Igbolomi,Ondo State.

School Leaving Certificate.

HOBBIES

Researching,

Reading and Socializing

REFFERENCE

On Request



Contact this candidate