Brian Stage

*** ******** ****** *************, ** 40356 859-***-**** ac9tkp@r.postjobfree.com

Objective

I am seeking an IT Support Engineer position, were as I can further increase my skill set in these areas. I have a high level DoD security clearance. I am currently working in IT support for Xerox, I have been with the company since October 14, 2014.

Education

AS NETWORK ADMIN /SYSTEMS ADMIN PRESENTLY ATTENDING BLUEGRASS COMMUNITY AND TECHNICAL COLLEGE

·Major: Network administration

·Minor: systems administration

·Related coursework: CCNA advanced routing and switching, server 2012 r2 install set up ect.

·CCNA # 4331041690JPUG

·CCENT Cert

·A plus Cert

Skills & Abilities

IT-Related Skills

Networking Cisco Routing and Switching

General Network Tasks

I can VLSM sub net IPV4

Switches

Set up cisco layer 2 and layer 3 switches using IOS 15

Program Vlans for data and Voice

Set up port security

Set up lan-based routing for layer 3 switches

Set up logging into the switch

Set up SSH v 1 and V2

Program default gateways

Set up default and static routes for layer 3 devices

Equipment I have worked on is all 2960 series switches, 3560 layer 3 switches, 2950 switches

Routers

I can set up OSPF

Summary routes

BGP

EIRGP

Set up ACLS for DHCP

Set up ACLS Many to one IP addressing, and one to many ip addressing

Set up default routes, summary routes.

Set up all security on the routers.

I have worked on all cisco routers containing the latest IOS 15 and later.

Routers I have experience with are, 1841, 1941, 2620xm, 2621xm, 2811, 2900 series,

I can also set up wireless access points.

Server Hardware and Software Experience

Dell

Replace all hardware on Dell servers, Dell power edge servers

Replace raid batteries

Replace hard drives

Set up raid 5

Trouble shoot system issues

Trouble shoot hardware and software issues

HP

Can replace all Hardware on these servers.

IBM

Can replace all hardware on these servers.

Verint

I can replace network and trunk cards

I can replace all hardware on these servers.

Microsoft Server 2012 r2

Configure AD DS

Set up permissions

Set up GPO’s

Set up DHCP

Set up Fail over

Set up Domain controllers

Set up file shares and folder redirects

Install and completely configure server 2012 r2

Desktop Support experience

I have built out call centers for Xerox Business Services, LLC

Set up and install windows 7 enterprise

Set up and install windows 8 enterprise

Set up and install windows xp enterprise

Harden the Operating system

Maintain images on WDS for deployment

Trouble shoot program issues for Office, word, excel ect.

Trouble shoot issues with home grown programs for Xerox

Igel Universal Management Suit

Create profiles for igels on the UMS server

Design and implament an OU structure for the igel UMS server

Manage Remote users

Manage in house igel users

Preform backups of the UMS server data base.

VMware experience

Build terminal servers in Vsphere

Create server clusters

Set up Load balancer for terminal servers

Add memory and hard drive space to VMs

Build and maintain VDI pools

Other Professional Skills

Experience working within policy guidelines and adhering to state and federal legal frameworks

Experience working with Change of management

Follows Process and procedures

Experience working with customers, to meet demands and goals.

Experience planning and designing call center floors

Experience with solutions, new roll outs and trouble shooting them as well

Experience

INFORMATION MANAGEMENT SR SPECIALIST, OPERATIONS SUPPORT SERVER TEAM / SYSTEM TECHNICIAN SENIOR SPECIALIST XEROX OCTOBER, 2014 TO PRESENT.

DESKTOP EXPERINCE

Responsible for 2,000 local users.

Support three sites here in Lexington, ky.

Support remote users.

Install and Maintain software programs for desktops and laptops.

Manage windows 7 images for deployment on laptops and desktop computers, as well as server 2008 r2 and server 2012 r2 servers.

Patch computers.

Patch Terminal servers.

Encrypt hard drives for work from home employees.

Trouble shoot issues with outlook and the exchange server.

Order new hardware.

Build out new call centers.

Reimage computers.

Escalate issues to the proper team.

Place Change requests for server and desktop maintenance.

Site contact for three Xerox sites.

Work with AMP remedy ticketing tool.

Use Dame ware, RDP, and SCCM.

Experience with SCCM patching, and troubleshooting SCCM issues.

Set up and trouble shoot Avaya CMS all verisions

Install and configure Avaya one x software

Install and trouble shoot aspect RTA software as well as E work force management.

Maintain spread sheets for all servers Xerox owned

Experience with asset management, tagging ect.

Trouble shoot all software and Operating system issues

Develop work arounds for programs to allow users to work

Maintain my DoD security Clearance.

SERVER EXPERINCE

Part of an on call rotation.

Manage users permissions and prevent permission creep.

Domain admin, enterprise admin, scheme admin on 75 domains including child domains.

Manage GPO’s and trouble shoot issues with GPO’s.

Build new domains and domain controllers

Correct issues on esx hosts in vsphere ver 5.5 to 6.7

Creation of Domain Accounts.

Find and correct Domain controller replication issues

Remove lingering objects

Build server 2012 and server 2016 servers

Mcafee Proxy set up, white list and black list set up.

Trouble shoot issues with servers

Harden Servers based on current company standards.

Set up vpn accounts, and trouble shoot vpn issues.

Preform server backups using Veeam Backup solution.

Build and maintain VDI pools.

Replace and repair all hardware on IBM, Dell, HP, Verint and Avaya servers.

Build And Maintain WDS servers for deploying windows OS.

Storage 3par:

Extend data stores on the 3par and esx hosts.

Create new storage spaces, add Luns

Network:

Set up routers and switches.

Configure OSPF, BGP, EIGRP

Configure authentication and encryption

Correct issues with network port security

Configure NAT and PAT

Configure Route maps and Policy based routing

Configure summary routes

Configure static routes

Configure multi-area OSPF

Configure vlans

Configure GRE Tunnels for dmvpn

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