Desktop Support Engineer
Resume:
Brian Stage
*** ******** ****** *************, ** 40356 859-***-**** **********@*****.***
Objective
I am seeking an IT Support Engineer position, were as I can further increase my skill set in these areas. I have a high level DoD security clearance. I am currently working in IT support for Xerox, I have been with the company since October 14, 2014.
Education
AS NETWORK ADMIN /SYSTEMS ADMIN PRESENTLY ATTENDING BLUEGRASS COMMUNITY AND TECHNICAL COLLEGE
·Major: Network administration
·Minor: systems administration
·Related coursework: CCNA advanced routing and switching, server 2012 r2 install set up ect.
·CCNA # 4331041690JPUG
·CCENT Cert
·A plus Cert
Skills & Abilities
IT-Related Skills
Networking Cisco Routing and Switching
General Network Tasks
I can VLSM sub net IPV4
Switches
Set up cisco layer 2 and layer 3 switches using IOS 15
Program Vlans for data and Voice
Set up port security
Set up lan-based routing for layer 3 switches
Set up logging into the switch
Set up SSH v 1 and V2
Program default gateways
Set up default and static routes for layer 3 devices
Equipment I have worked on is all 2960 series switches, 3560 layer 3 switches, 2950 switches
Routers
I can set up OSPF
Summary routes
BGP
EIRGP
Set up ACLS for DHCP
Set up ACLS Many to one IP addressing, and one to many ip addressing
Set up default routes, summary routes.
Set up all security on the routers.
I have worked on all cisco routers containing the latest IOS 15 and later.
Routers I have experience with are, 1841, 1941, 2620xm, 2621xm, 2811, 2900 series,
I can also set up wireless access points.
Server Hardware and Software Experience
Dell
Replace all hardware on Dell servers, Dell power edge servers
Replace raid batteries
Replace hard drives
Set up raid 5
Trouble shoot system issues
Trouble shoot hardware and software issues
HP
Can replace all Hardware on these servers.
IBM
Can replace all hardware on these servers.
Verint
I can replace network and trunk cards
I can replace all hardware on these servers.
Microsoft Server 2012 r2
Configure AD DS
Set up permissions
Set up GPO’s
Set up DHCP
Set up Fail over
Set up Domain controllers
Set up file shares and folder redirects
Install and completely configure server 2012 r2
Desktop Support experience
I have built out call centers for Xerox Business Services, LLC
Set up and install windows 7 enterprise
Set up and install windows 8 enterprise
Set up and install windows xp enterprise
Harden the Operating system
Maintain images on WDS for deployment
Trouble shoot program issues for Office, word, excel ect.
Trouble shoot issues with home grown programs for Xerox
Igel Universal Management Suit
Create profiles for igels on the UMS server
Design and implament an OU structure for the igel UMS server
Manage Remote users
Manage in house igel users
Preform backups of the UMS server data base.
VMware experience
Build terminal servers in Vsphere
Create server clusters
Set up Load balancer for terminal servers
Add memory and hard drive space to VMs
Build and maintain VDI pools
Other Professional Skills
Experience working within policy guidelines and adhering to state and federal legal frameworks
Experience working with Change of management
Follows Process and procedures
Experience working with customers, to meet demands and goals.
Experience planning and designing call center floors
Experience with solutions, new roll outs and trouble shooting them as well
Experience
INFORMATION MANAGEMENT SR SPECIALIST, OPERATIONS SUPPORT SERVER TEAM / SYSTEM TECHNICIAN SENIOR SPECIALIST XEROX OCTOBER, 2014 TO PRESENT.
DESKTOP EXPERINCE
Responsible for 2,000 local users.
Support three sites here in Lexington, ky.
Support remote users.
Install and Maintain software programs for desktops and laptops.
Manage windows 7 images for deployment on laptops and desktop computers, as well as server 2008 r2 and server 2012 r2 servers.
Patch computers.
Patch Terminal servers.
Encrypt hard drives for work from home employees.
Trouble shoot issues with outlook and the exchange server.
Order new hardware.
Build out new call centers.
Reimage computers.
Escalate issues to the proper team.
Place Change requests for server and desktop maintenance.
Site contact for three Xerox sites.
Work with AMP remedy ticketing tool.
Use Dame ware, RDP, and SCCM.
Experience with SCCM patching, and troubleshooting SCCM issues.
Set up and trouble shoot Avaya CMS all verisions
Install and configure Avaya one x software
Install and trouble shoot aspect RTA software as well as E work force management.
Maintain spread sheets for all servers Xerox owned
Experience with asset management, tagging ect.
Trouble shoot all software and Operating system issues
Develop work arounds for programs to allow users to work
Maintain my DoD security Clearance.
SERVER EXPERINCE
Part of an on call rotation.
Manage users permissions and prevent permission creep.
Domain admin, enterprise admin, scheme admin on 75 domains including child domains.
Manage GPO’s and trouble shoot issues with GPO’s.
Build new domains and domain controllers
Correct issues on esx hosts in vsphere ver 5.5 to 6.7
Creation of Domain Accounts.
Find and correct Domain controller replication issues
Remove lingering objects
Build server 2012 and server 2016 servers
Mcafee Proxy set up, white list and black list set up.
Trouble shoot issues with servers
Harden Servers based on current company standards.
Set up vpn accounts, and trouble shoot vpn issues.
Preform server backups using Veeam Backup solution.
Build and maintain VDI pools.
Replace and repair all hardware on IBM, Dell, HP, Verint and Avaya servers.
Build And Maintain WDS servers for deploying windows OS.
Storage 3par:
Extend data stores on the 3par and esx hosts.
Create new storage spaces, add Luns
Network:
Set up routers and switches.
Configure OSPF, BGP, EIGRP
Configure authentication and encryption
Correct issues with network port security
Configure NAT and PAT
Configure Route maps and Policy based routing
Configure summary routes
Configure static routes
Configure multi-area OSPF
Configure vlans
Configure GRE Tunnels for dmvpn
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