Customer Service Data

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TRICIA BROWN

**** **********, *******, ** ***** · 517-***-****

******.**********@*****.***

Detail-minded individual with experience in analytics and liaising in Master Data, Procurement, Logistics areas. Knowledge of SAP ERP implementations, testing and training. A self-motivated asset who offers strong interpersonal and communication skills. JANUARY 2019 – PRESENT

FINANCIAL BUSINESS ANALYST/VERTAFORE.

● Track expenses and revenues vs. budget and reforecast and analyze fluctuations

● Prepare quarterly operating reports

● Assist in the budget & reforecast/forecast process

● Maintain budget and reforecast information in the accounting system

● Evaluate profit and cost efficiencies in various areas of the organization as needed

● Develop, maintain and distribute as-hoc reports and financial models as needed

● Building financial models and performing a valuation analysis FEBRUARY 2011 – MARCH 2017

MASTER DATA SPECIALIST II/PROCUREMENT ANALYST, DART CONTAINER CORP.

● Worked with employees across the company to prepare and govern Master Data

● Educated company’s manufacturing facilities on Master Data processes and procedures to ensure smooth transitions to SAP ERP

● Developed job-relevant training materials for employees on procurement and Master Data process

● Assisted the IT department in functional unit testing and resolution of production support tickets

● Liaison between Dart and vendors

● Sourcing and vetting vendors, negotiating contracts and presenting deals with decision makers

● Evaluate and compare vendors

● Document Costs and Generate Reports

● Assist in the development of cost models, data collection and measurements to provide product performance and services.

● Strong attention to detail/ability to manage complex analytical tasks with minimal support/ability to effectively multi-task and meet deadlines

● Supplier performance management, compliance management, and management of the procure to pay cycle.

● Issue and manage governance key performance indicators to improve procurement efficiency and performance

● Training in PTP for all new employees

ERP Analyst/Business Analyst

● Designed functional requirements to meet the needs of all stakeholders in the system development process.

● Created data flow diagrams to model new designs. (uperfom, Bizagi, Visio)

● Mapped business requirements to functional requirements.

● Supported developers in implementing designs.

● Supported testing and identified important testing considerations.

● Conducted small-group Joint Application Design sessions with project stakeholders.

● Well-verse in a Waterfall sequential V model design methodology.

● Created and delivered presentations to senior management and users.

● Skilled in managing change control deadlines.

● Proficient in scope estimation and prioritization

● Produced User Acceptance Test (UAT) test conditions based on business requirements. Team Lead/Conversion Lead:

● Managed data conversion testing effort.

● Implemented Quality Point Methodology.

● Reviewed resumes and hired team members.

● Assigned tasks to team members.

● Managed resources in completion toward completion of milestones.

● Managed hours to meet budgetary constraints.

● Directed automation effort hours for allocation of Projects.

● Overseen the process between functional and technical documentation. QA Testing:

● Created and executed manual system test conditions based on functional requirements.

● Prepared User Acceptance Test (UAT) test conditions based on business requirements.

● Evaluated software and hardware requirements and designs.

● Formulated test cases, scripts and data.

● Conducted test plan review meetings with project team members.

● Coordinated in technical design and review sessions.

● Carried out testing and quality assurance activities.

● Aided development lead, solution architect, and project and release manager.

● Analyzed and enforced manual and automated test tools.

● Maintained manual and automated test scripts and architectures.

● Formulated test artifacts and evaluated test cases and drafted regular reports.

● Oversaw anomalies and erroneous occurrences and verified changes in build.

● Monitored the change requests to me adhered to.

● Outlined ongoing summary evaluations.

● Provide testing support for multiple projects.

● User-training on AR and AP processes.

● Provide input to detail test plans for each level and type of test to validate end-to-end business processes that are part of the ERP/SAP implementation.

● Help identify activities, skills, and estimates for testing work plans that cover all phases of the testing lifecycle including test strategy, test preparation, test data management, test planning, test execution, and metrics tracking.

● Provide input to the design, build, and implementation of effective test processes to meet quality 2

goals set by the IT Quality Assurance organization.

● Work closely with project team resources to help identify obstacles impacting adherence to the schedule for test planning, test preparation, test execution and reporting.

● Support testing impact assessments for project change requests.

● Support tracking of application test phase entrance and exit criteria.

● Support test project deliverables and work products including test scripts and test status reports.

● Recognize and communicate cross team interdependencies impacting test deliverables and work products.

● Identify, document, and communicate issues and risks affecting test project scope, schedule, cost and quality.

● Ensure test metrics are updated and reported on time to support status communications and decision making.

● Support development of manual and automated test scripts for functional, role-based security, integration, user acceptance, regression and performance test scenarios.

● Support mapping between requirements, test cases, and defects to ensure traceability and adequate test coverage.

● Provide day-to-day, occasional after hours and on-call application support as needed.

● Review and validation of system & process enhancement requests (ERs) submitted. Where applicable, transform business requirements into system specifications and provide estimates to meet requirements.

● Assess impact of new requirements on an existing suite of applications.

● Liaise with support partner for problem resolution and process/procedural improvements.

● Creating custom Reports on AR and AP by giving functional specifications to the ABAP team for development.

● Created and Ran LSWMs and SQVIs for FIN along with all other Modules. FEBRUARY 2010 – FEBRUARY 2011

PROCUREMENT ANALYST, DART CONTAINER CORP.

● Prepared and processed all purchase order requests and vendor negotiations from beginning to end

● Maintained records of goods ordered and received, source lists, purchase information records and vendor evaluations

● Managed inventory, invoice payments and reconciliations

● Worked in various SAP ERP modules, including accounts payable, general ledger and purchase orders

● Purchase Info Records created for external vendors

● MRP and scheduling

● Prepares Purchase Orders, Verifies purchase requisitions, recon 3-way match

● Vendor Sourcing

● Purchase Planning, source lists

● Analyzing business improvements and able to work in a fast-past environment.

● Oversee, perform all activities of Shipping, Receiving, Warehousing, Purchasing, Production Control, Master Scheduling and MRO Crib, Master Data.

● Provide overall management strategy and develop robust systems for plant inventory levels including raw, WIP and finished goods to meet inventory goals and support demand requirements.

● Lead and direct the materials function in a high volume, team oriented, automotive environment providing long-term planning to support plant objectives for on-time delivery, inventory dollars, DOH, supplier delivery, equipment utilization and use of lean principles and tools. Guide materials function in the achievement of their overall objectives of high customer (internal and external) satisfaction and efficient operation

● Work with suppliers and customers in giving quality Customer Service.

● Send weekly MRP releases to all suppliers and understand how to use the releases to have material flow properly or to understand guidelines.

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● Organizing logistics for all incoming material and outgoing material for suppliers and customers

● Maintain a minimum inventory level of raw material, suitable to efficiently support manufacturing requirements. Ensure Engineering Changes happen smoothly with raw stock and organize time Develop cost savings strategies and methods with regards to the purchasing of hardware

● Reconcile outside processing inventory monthly and report on it. Maintain standard pack quantity programs to maximize cost savings, and productivity

● Conduct daily cycle counts, maintain records of inventory adjustments, and ensure inventory accuracy on all hardware

● Maintain up to date, accurate blanket purchase order files, spot buy purchase orders, and costing in materials control system. Inputs daily receiving items in computer system. Reconciling receipts with weekly MRP orders

● Root cause inventory accuracy for inventory discrepancies

● Enter daily production numbers and or review for trends etc. Complete purchase requisitions, secure signatures. Must not allow goods to be purchased without Purchase Order and Plant Manager’s approval. Point of contact for purchasing activities for plant

● Proficient with QAD. MRP. Teamcenter, Citrix. Ariba. NOVEMBER 2007 – MARCH 2009

MRO MASTER DATA SUPERVISOR DART CONTAINER CORP.

Execute changes to SAP master data (e.g. customer, vendor, materials etc.) as approved by the business

● Coordinate material and finish products master data setup, validations and periodic maintenance

● Perform regular business-related activities e.g. price and contracts updates, approval schemes

● System monitoring and user management related activities

● Perform mass updates as required

● Participate in projects and initiatives across multiple functional areas and regions

● Work with business units and process experts to resolve master data issues

● Ensure data quality, compliance and consistency of master data across business systems

● Support the business with required procedures, submit incidents and change requests when needed

● Assist business process experts in defining standard operating procedures, process flows and related documentation

● Info steward daily reports for missing procurement fields and worked with end users to obtain this information and input into SAP.

● Mange Master Data specialist team and oversee data quality for MRO parts, vendors, Purchase Info records, sourcing, MRP audits, Planned Delivery, Special procurement, Under/over delivery reports

● Participated in 7 SAP go live implementations from start to finish at Dart Container

● Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.

● Oversee and created several MRO, Vendor, Customer, Materials reports for end users, upper management.

● Configured Financial Accounting Global settings: Key settings being Company Code, Business Areas, Fiscal Year Variant, Document Types, and Document No. Ranges, Validations, Tax on Sales and Purchases.

● Configured Extended Withholding Tax Settings.

● G/L: Masters, and in business transactions-open item clearing, integration, Validations, etc.

● FI-AR, FI-AP: Masters, Open Item processing settings.

● Transactions – Incoming Invoices/Credit Memos (terms of payment), Outgoing Payment, Incoming

● Payment, Dunning, Open item Clearing

● Down-payment received, Down-payment made, Bill of Exchange

● Special G/L accounts (other reconciliation accounts).

● Credit Management settings - Key areas being Credit Control Areas, Risk Categories.

● Bank Accounting: House Banks. Transactions- Check Deposit, Payment Transactions (manual bank statement)

● Controlling: GR/IR Accounting and journal entries, profit centers, accounts receivables, GL. Cost Center Accounting – Enterprise organization, Master data – Cost Centers, Activity typ

● Internal Orders – Order master data – Order types, Settlement, Settlement profile, etc. 4

● Product Costing: Performed material costing with cost estimate using quantity structure. Costing runs with bifurcation into variable and fixed cost. Analyzed costing runs. Analyzed BOM and materials type. Inventory valuation.

● Responsibilities:

SAP FI Consultant for Post Go live and stabilization phase

● Resolved issues relating to Payment program

● Substitutions for Profit center derivations

● Changes to the POS configuration with respect to financial transactions happening at stores

● Building up the program for reconciliation of Retail business and wholesale business

● Intercompany reconciliation

● Month end closing activities

● GR/IR clearing, Automatic clearing Issues

● Issues related Invoice verification (MIRO)

● Issues related to ERS (MRRL), for the intercompany invoices

● Failed idocs Processing

● Issues related to taxes with respect to VERTEX

● Physical Inventory postings

● Solving Integration issues

● Changes to conditions type and pricing procedure for the additional posting for the intercompany transactions.

Traveled to multiple Dart Facilities providing End user Training on all modules. Created BPP, s and met with plant personal to gather business requirements documents and guided them on how to put in a new enhancement service desk ticket.

EDUCATION

MAY 2012

B.A. COMMUNITY SERVICES, SIENA HEIGHTS UNIVERSITY

MAY 2009

A.A.S. GENERAL, LANSING COMMUNITY COLLEGE

SKILLS

● SAP ECC 5.0

● SAP ECC 6.0

● SAP ECC 6.0 Guey

● Oracle

● HP QC 10.0

● Bizagi

● Viso

● Microsoft SQL Server

● Sharepoint

● SQL

● HPQC

● QA Test Scripts Designs

● Execute Test Scripts Quality Insurance

● Second line of support to the Service Desk and with tickets

● WebEx,Skype End User Training

● Microsoft Office 2013

● Master Data Management

● Sol Man

● Uperform

● Microsoft Project

● Team Center

● Snagit and Capture Used to Create End User Training documents

● Master Data Metrics/Governance

● KPIs

● Ariba

● Hana

● SQVI

● Gather and analyze data in support of business cases, proposed projects, and systems requirements.

● Specific knowledge around SAP LSMW, Workflow

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● Skype end user training

● Very good interpersonal skills with excellent customer service and “can do “mentality”

● Process orientation and user satisfaction attitude

● Able to efficiently prioritize work and timely inform stakeholders on the progress

● Experience working within a multi-cultural environment

● Strong written and communication skills in English language

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● Able to understand and investigate topics related to multiple business areas

● Analytically minded and methodical problem solver

● SAP knowledge (R3/ECC) - SD, FI and Controlling modules and integration

● SAP master data structures (e.g. Company Codes, GL/CE, Cost Centers, Profit Centers

References:

Matthew Webster: 248-***-****

Atul Prakash: 517-***-****

DaLesa Wade: 517-***-****

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