IT Manager
Resume:
E DWIN T . D E V E R A
Block *C Lot * Euro Lane Ecotrend Villas,
Zapote, Las Pinas City, Metro Manila, Philippines
Email Address (***********@*****.***, *************@*****.***) Contact Nos. (63-917-*******
ICT Manager
Overview
A fully committed ICT Manager who possesses the required vision, ability, drive and enthusiasm. Also a highly organized and consistent in comprehending quickly complex managerial scenarios is now seeking to harness over 15 years of practical IT management experience in a suitable leadership role.
Core Competencies
Manages the Daily Operations of IT Infrastructure Services not limited to the following Enterprise Servers, Active Directory, Messaging, Telephony/Video Conferencing, Network
(WLAN, LAN, and Wi-Fi) and Helpdesk.
Manages and Monitors IT Governance including Server/Desktop Hardening, Group Policy Enforcement, Identity Access, Endpoint Security (Anti-Virus & Anti-Malware, Data Loss Prevention), IT Disaster Recovery Plan, IT resources (Budget, Cost, Manpower) and SLAs/KPIs
Studies and Designs Systems for Continuous Improvement to Support Business Units
Attends and Reports to Senior Management on a Weekly Basis Technical Competencies
Server Platforms with Roles and Features: (High Availability and Failover)
Windows Server 2012/2016 (Active Directory & Domain Services, DNS, DHCP, WSUS, GPO, FSRM, IIS, RDS/RAS/VPN)
Exchange Server 2013/2016 and SQL Server 2005, 2008 & 2012 Client Platform and Office Apps:
Windows 10, 8 & 7, XP; MS Office 365/2016/2013 Suite; MS Intune; Adobe Creative Suite and AutoCAD
Security, Storage, Management, ERP and Backup System:
Security: FORTIGATE, CHECKPOINT, CISCO IRONPORTS, SYMANTEC, MCAFEE, KASPERSKY
Storage: HP StorageWorks (DAS & SAN), IBM DS (SAN w/Fiber Channel)
Management & Monitoring: KASEYA, SOLARWINDS, NETAPP
ERP: SAP ECC 6.0 and IFCA 2.0
Backup System: BackupExec, CommVault and Acronis Servers, Network, VOIPs, CCTVs, Printers/Scanners:
Servers: HP PROLIANT DL Rack Servers, IBM BLADE/System X Servers,
Network: CISCO Catalyst, RUCKUS WAPs, NETGEAR Wireless Routers
VOIPs: ALCATEL, AVAYA, CISCO
CCTVs: HONEYWELL, CISCO
Printers/Scanners: HP, EPSON, BROTHER, UBIX and KONICA 2
Career Milestones
Projects at PHILAM LIFE
o Data Center Migration
o ITIL Implementation (Incident/Problem Management, Service Delivery Management)
o Service Desk Automation (ServiceNOW)
o Video Conferencing System Deployment
o Telephony Disaster Recovery System Activation
o Network Devices Refresh
o Desktop and Server OS Migration
Projects at ETON
o Data Center Revitalization
o Network Infrastructure Revitalization
Installed the Panduit CAT6 Structured Cabling with FOC backbone
Deployed the Fortigate FW, Cisco Network Switches and Ruckus WAPs
Upgraded the Internet Bandwidth with Redundancy
Expanded the WAN coverage to all Commercial Sites o Telephony System (VOIP) Revitalization
o Windows Domain Infrastructure Deployment
Deployment of Windows Server 2012 Domain Servers including AD, DNS, DHCP, GPO, Exchange Server 2016, FSRM
Deployment of Cisco IronPort Web and Email Security Appliances
Deployment of Symantec Backup Exec and Endpoint Protection o SAP Backup Site Setup and Activation
o Knowledge and Skills Enhancement of IT personnel thru Certified Microsoft, Cisco Classroom Trainings and Technical Seminars
Projects at FEDERAL LAND
o Knowledge and Skills Enhancement of IT personnel thru Certified Microsoft, Cisco, Fortinet, Ruckus classroom trainings
o Designed and Setup of Data Center, Network Services/Connectivity & Locations at BlueBay Walk
o Network domain migrated to Windows 2012 Domain/Exchange 2013 Email System, including deployments of Fortinet Firewall, Cisco IronPort Web/Email Security Appliances, HP StorageWorks Server, Acronis Backup/Restore Server o Designed, deployed and managed the SAP Production & Backup Servers o Designed and Setup the IT Disaster Recovery Site o Designed and Implemented the Windows 2003 Domain including Exchange 2003 Email System
o Conceptualized and Setup the IT Infrastructure, Department and Policies o Upgraded and replaced to Cisco Catalyst Layer3 and Layer 2 switches o Implemented the IFCA Property Plus System
Projects at PEOPLES CREDIT AND FINANCE CORP
o Designed, Implemented, Managed the Corporate Accounting System and Account Monitoring System
o Conducted End-User Training and Skills Upgrading 3
TRAININGS AND SEMINARS
MICROSOFT TRAININGS
Installing and Configuring Windows Server 2016/2012
Core Solutions of Microsoft Exchange 2013/2016
Advance Solutions of Microsoft Exchange 2013/2016
Configuring and Troubleshooting Windows Server 2012/2008 Active Directory Domain Services
Introduction to Installing and Managing Microsoft Exchange Server 2007
Updating Skills from MS Exchange 2000 or MS Exchange 2003 Server to MS Exchange Server 2007
Core Web Application Technologies with Microsoft Visual Studio 2005
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Network Services
Installing, Configuring, and Administering Microsoft Exchange 2000 Server
Mastering Visual Basic 6.0 Enterprise Development
Mastering Visual Basic 6.0 Development
SEMINARS
PANDUIT Structured Cabling Infrastructure
Ruckus Wireless Designing and Deployment
ITIL V3 Foundation Training
IBM BLADE Server HS21 Basics
APC Data Center Design and Management
SAP ABAP Report Writing
Project Management and Database Relational Analysis & Design by PSSI
Business Continuity & Disaster Recovery by Veritas Software
HP Open Business by Hewlett-Packard Philippines
Cisco Networking & AVVID by CISCO Philippines
4
EMPLOYMENT BACKGROUND
Insurance – PHILAM LIFE an AIA Company
LINE MANAGER – IT Service Delivery Manager/Technical Support Manager January 2017 – Present
Managing and Monitoring the Service Delivery of IT Infrastructure Services including Data Centers, Messaging, Telephony, Network and Helpdesk. And also the Service Level Agreements of all IT Service Providers
Reports to the Head of IT Infrastructure and Chief Technology Officer (CTO) Duties and Responsibilities:
Manages and Monitors the achievement of 98% target performance on all related local managed network support
Manages and Monitors the timely coordination with Telco and Cabling Vendors in align with BU’s completion schedule on the Branch & Agency Transformation
Manages and Monitors that local network managed service provider exceed the committed SLA and provide regular Vendor SLA
Manages and Monitors that branch network devices are 100% operational with regular service maintenance and refresh plan
Manages, Monitors and Evaluates renewal of Managed Helpdesk Service renewal
Manages and Monitors Local IT Governance to achieve 100% Technology Risk Compliance on Web, OS Patches, Anti-Virus, Hardening and Server Check-In
Manages and Monitors the Managed IT Helpdesk Service attaining 100% McAfee AV updates, 97% for Microsoft OS Patches and continue to achieve overall Helpdesk 98% SLA
Manages and Monitors the 98% Telephony performance
Manages and Monitors the implementation of upgrade/replacement of IP/PBX system including server & peripherals
Manages and Monitors the successful DCM Transition and Transformation to Shared Services in HK & SG. And continue to provide DCM BAU support by tracking/monitoring suppliers SLA performance of the following DCM components: o BT International MPLS and Internet Access
o IBM Windows, Linux and Mid-Range Server Support
Manages, Monitors, Ensures a faster internet access to all Agency Offices and Customer Service Centers
Monitors and Assists in implementing the Business Continuity and Disaster Recovery Plan
Manages and Monitors the implementation of IT Asset Management including software/hardware inventory
Attend meetings with Managed Service Providers (IBM, FPI, TELEDATA) as needed
Evaluates the latest IT systems, hardware, software or business applications and Recommends if necessary
Manages and Monitors the KPIs and KRAs of the group and team members
Prepares and Generates IT Reports on a Weekly, Monthly or As Need basis 5
Property Development – ETON PROPERTIES PHILS INC.
SENIOR MANAGER – ICT Department March 2015 – December 2016 Responsible for managing, monitoring and oversee the company’s IT infrastructure. Designing and administering network access and security policies. Monitors and Coordinates with Telco service providers in troubleshooting and maintaining the PABX And Call Center System. Monitoring the status and ensuring the timely completion of IT service delivery. Managing and monitoring of KPIs, projects and personnel. Researches and Implements New Technologies
Duties and Responsibilities:
Managed, Maintained and Monitored the company’s IT infrastructure including computer servers, network devices, workstations plus peripherals and PABX system
Managed and Monitored the administration of IT security policies in Windows GPO, Network Switches, Internet Firewall, PROXY/SMTP Gateway servers and in Anti- Virus server
Managed and Monitored the IT Strategic Plan including KRAs/KPIs & DRP and SLAs of Service Providers
Reviewed the company’s IT requirements and provides the necessary recommendations
Generated and Submitted Project Status Reports on a Weekly, Monthly or as need basis
Monitored the Completion of IT Service Deliverables or Service Tickets
Monitored the Successful Deployment of Service Patches, Security Updates, Fixes and Virus Definitions
Monitored the Completion of Periodic Maintenance of workstations, printers, scanners and network devices including site visits of project/sales office
Monitored the inventories of computer hardware and software license
Reviewed and Approved PR recommendations made by the Systems Administrator or Technical Support Engineers
Evaluated and Recommended Training Needs of IT personnel
Researched, Evaluated and Recommended Deployments of the latest IT products or services
Performed other duties related one’s job that may be assigned from time to time by superiors
Property Development - FEDERAL LAND, INC.
ASSISTANT MANAGER – I.T. Infrastructure Group January 2003 – February 2015 Responsible for leading an I.T. team that provides service to internal clients. In charge of ensuring that the group meets the targets and operational goals while adhering to the company’s policies and procedures.
Duties and Responsibilities:
Assists the Chief Information Officer at the operational level in the planning and execution of all work related duties.
Manages, maintains and monitors the company’s network domain systems and infrastructure including computer servers, network devices and workstations plus peripherals
6
Defines, reviews and monitors the group’s Annual Budget and Strategic Plan, Internal Service Level Agreements, Key Performance Indicators and the Disaster Recovery Program
Defines, administers and monitors the network security including service patches, security updates, fixes and virus definitions, internet and email policies,
Generates and submits project status reports on a weekly, monthly and per need basis
Attends to meetings of OPCOM, BIDCOM and MANCOM if necessary
Manages and monitors the swift delivery and completion of IT service requests, periodic maintenance of workstations, printers, scanners and network devices
Identifies IT staff training needs and supporting internal clients with end-user trainings and seminars
Micro-Financing - PEOPLE’S CREDIT & FINANCE CORPORATION SUPERVISOR – I.T. Department April 2000 - December 2002 Responsible for leading an application development team that designs and deploys business software applications in a timely manner and ensuring the normal operation of the company’s database system, email system and network domain system. Duties and Responsibilities:
Participates in the gathering of system/software requirements from all requesting departments
Analyses and designs the system infrastructure including network connectivity, database architecture and user interfaces
Manages and monitors the software development team’s project deliverables
Provided status report to the IT Manager and indirectly to the Division Head
Assists in reviewing, planning and administering network domain policies such as Group Policy, Acceptable Usage Policy and Network Security Policy.
Identifies and proposes IT personnel training needs
Conducts end-user trainings and seminars
Property Development - MEGAWORLD PROPERTIES & HOLDINGS INC. SUPERVISOR – I.T. Department March – September 1999 Responsible for leading an application development team that designs and deploys business software applications in a timely manner and ensuring the normal operation of the company’s database system.
Duties and Responsibilities:
Participates in the gathering of system/software requirements from all requesting departments
Analyses and designs the system infrastructure including network connectivity, database architecture and user interfaces
Manages and monitors the software development team’s project deliverables
Provided status report to the Head of Finance Division
Conducts end-user technical support, trainings and seminars 7
Retail - MAGICA HOLDINGS INC.
SUPERVISOR – I.T. Department January – November 1998 Responsible for leading an application development team that designs and deploys business software applications in a timely manner and ensuring the normal operation of the company’s database system.
Duties and Responsibilities:
Participates in the gathering of system/software requirements from all requesting departments
Analyses and designs the system infrastructure including network connectivity, database architecture and user interfaces
Manages and monitors the software development team’s project deliverables
Provided status report to the IT Department Head
Conducts end-user technical support, trainings and seminars Pre Need - PRYCE PLANS INC.
SUPERVISOR – MIS Department April 1996 - December 1997 Responsible for leading an application development team that designs and deploys business software applications in a timely manner and ensuring the normal operation of the company’s database system.
Duties and Responsibilities:
Participates in the gathering of system/software requirements from all requesting departments
Analyses and designs the system infrastructure including network connectivity, database architecture and user interfaces
Manages and monitors the software development team’s project deliverables
Provided status report to the MIS Department Head
Conducts end-user technical support, trainings and seminars Automotive – WHEELS DISTRIBUTORS INC.
Programmer – MIS Department June 1995 – April 1996 Responsible for designing, programming and deploys business software applications in a timely manner and ensuring the normalcy company’s database system. Duties and Responsibilities:
Participates in the gathering of system/software requirements from all requesting departments
Writes computer programs, compiles and install on various workstations
Provided status report to the MIS Department Head
Conducts end-user technical support, trainings and seminars 8
Automotive - HONDA CARS QUEZON CITY INC.
Programmer – Customer Relations Department June 1993 – June 1995 Responsible for designing, programming and deploys business software applications in a timely manner and ensuring the normalcy company’s database system. Duties and Responsibilities:
Participates in the gathering of system/software requirements from all requesting departments
Writes computer programs, compiles and install on various workstations
Provided status report to the Honda Cars Philippines Systems Analyst
Conducts end-user technical support, trainings and seminars EDUCATIONAL BACKGROUND
Tertiary – Graduated, Bachelor of Science in Business Administration; Major in Computer Management from 1988 to 1992 at the National College of Business and Arts along R Papa St., Morayta, City of Manila, Philippines
Secondary - Graduated, High School from 1984 to 1988 at the National College of Business and Arts along R Papa St., Morayta, City of Manila, Philippines
Primary – Graduated, Elementary from 1978 to 1984 at the Sta. Catalina College along Legarda St., Sampaloc, City of Manila, Philippines
Contact this candidate