Executive Assistant Customer Service

LORI LUNDIN

***** ******** ***** ****, *** Vegas, NV 89144 - 631-***-**** - ************@*****.***

Accomplished and highly motivated Executive Administrative Professional with over 25 years' extensive and progressive experience with diversity gained from working in various industries. Strengths include supporting "C" level executives and support to management personnel. Highly skilled in originating reports, complex calendar management, travel logistics, event planning, with ability to multi-task and prioritize with little or no supervision. Well-organized, detail and deadline oriented self-starter, with excellent problem solving and verbal/written communication abilities.

PROFESSIONAL EXPERIENCE

Access Staffing

Executive Assistant

CPI Aero, Edgewood, NY 3/2018 – 6/28/2018

Responsible for auditing and proofing Detail/Assembly Work Order Operation sheets to ensure compliance with all inspections and approvals necessary for contracts with US Department of Defense as well as private aircraft companies.

In addition to supporting the Director of Quality; responsible for all aspects of administrative support to Quality Control Specialists and Mechanical Engineers.

Scanning and filing of confidential information on a daily basis.

Hofstra University, Hempstead, NY 2/2018 – 3/2018

Provided administrative assistance to Chairman of the Speech, Language and Hearing Sciences Department. Handle reconciliation of Undergrad’s requirements for entrance into Grad program; and current student’s qualifications for their Master’s degree.

Basic Administrative duties: Phones, Mail, Filing, Correspondence, Travel and expenses.

Liaison between students and Doctorate level faculty in the department itself, and with overall Graduate Admissions Department.

The Holiday Organization, Inc., Plainview, NY 6/2017 – 9/2017

Executive Assistant

Provided all administrative and some personal support to the CEO/Owner of one of the largest real estate management companies in the US. Interacted with tenants, clients and vendors on a daily basis. Kept track of all phases of construction on multiple projects in different stages of build, and followed up on timing of orders for upcoming steps to completion as necessary.

Managed business and Personal finances; as well as business and vacation travel arrangements.

Kept track of his personal Stock trading prices/trends; as well as tracking P&L for multiple holdings. Alerted him to news about markets and acted as liaison with his personal Stockbroker.

Unfortunately my position was eliminated shortly after the unexpected passing of CEO.

Access Staffing – Catholic Charities, Amityville, NY 1/2017 – 4/2017

Executive Assistant

Assisting the Office Manager in the Residential Assistance of the Developmentally Disabled section of the Charity. Liaison with the Managers in each of the 13 residences, as well as the main office. Prepared vouchers for payment of services for Residential office and Residences. Close contact with Finance department and vendors to track billing & payments. All other facets of Administrative assistance as necessary to facilitate the everyday operation of the charity.

Green Key Resources – Various Temporary Positions 12/2015 – 9/2016

Executive Assistant

Carney, Pacheco & Associates, P.C., Woodbury, NY - Provided all around administrative support for partners and associates to facilitate the annual filing of their many client's Federal and State tax returns. Reception, heavy phones, mailings of every type: Certified, Overnight, Express mail of Tax Returns and Client Billing. Reorganized files to make room for present filing year, by condensing prior year's files of paperwork available through online access. General office duties pertaining to supplies, copies and organization of prioritized work to be completed.

Catholic Health Services, Melville, NY - Provided administrative support to the CIO and worked on finance/budget with the Director of Finance. Utilized the Lawson and OnBase systems to input creation and tracking of Requisitions for PO's, Expense Reports and projects that need to be reviewed by the Capital Expenditures Committee.

Schroder & Strom, LLP, Mineola, NY - Provided all factors of administrative support for group of Attorneys specializing in the area of Tax Certiorari; concentrating in tax assessment litigation, land use and eminent domain. Creating and updating Excel spreadsheets in accordance with new information from courts, and clients from Access data base. Drafting and sending out settlement letters to clients and Calendar Requests for Conference with County Attorney’s Offices and Assessment Review Commissions regarding tax assessments in each County.

Access Staffing - PSEG LI, Melville, NY 2/2014 – 1/2015

Executive Assistant – Long Term Temp Assignment

Provided project management and administrative support for Program Managers and Commercial Energy Efficiency Team; Implemented program objectives within Suffolk/Nassau County in compliance with program guidelines to ensure Megawatt goals are achieved; Reviewed and processed new applications by updating and creating projects/activities in CRM database; coordinate scheduling for pre-&post- inspection: pre-approval of project proposals; Managed day-to-day relationships with contractors, customers, and field inspection staff; contractor inquiries regarding specific projects and status; Attended weekly Open House Meetings to educate and guide customers and contractors through the program.

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Lori Lundin

CA Technologies, Inc., Islandia, NY 5/2010 – 2/2013

Executive Assistant

Provided all aspects of senior administrative support to Vice Presidents of Customer Education/Product Education and Global Education/Sales & Marketing. Responsible for financial accountability for Courses, Students (internal & external), and Instructors (internal & external) as well as matching costs to each area's cost center. Kept track of Employee's required on-going training credits; coordinated reports for each of the areas reporting to President of Education. Responsibilities included setting up conferences for all of Education's Departments; including Multinational Tele-conferences, Video-conferences, On-site & Off-sites for Global Ed meetings, Annual CA World Trade show in Las Vegas (set schedules, Venues & Events).

Access Staffing – Various Temporary Positions – Specially requested for return assignments 6/2007 – 2/2010

Executive Assistant

Cablevision – AMC, New York, NY – EVP/GM - AMC; 2VP’s Marketing - Arranged travel & meetings; utilized WebPac system to process invoices.

Wright Risk Management, Uniondale, NY – EVP/General Counsel - Executed & filed various legal documents in addition to executive level administrative support.

Cablevision – IFC, New York, NY – President – IFC Films – Heavy telephone coverage prior to Sundance Film Festival.

Henry Schein, Inc., Melville, NY – EVP/CFO - Assisted in the proof & distribution of the 10Q and other financial reports relating to their quarterly Board meeting. Extensive meeting planning and PowerPoint presentation preparation for CFO’s speaking engagement.

1-800-FLOWERS.com, Carle Place, NY 6/2004 – 4/2007

Executive Assistant

All aspects of senior administrative support to President of Specialty Brands and Senior Vice President of Customer Service.

Managed expenses and maintained calendars for both department heads, as well as coordinated day-to-day activities within each area on a priority basis.

Facilitated the performance of executive managers by expertly anticipating and attending to departmental and managerial tasks. Coordination of meetings, conferences, travel, expenses, budget and other reports dealing with senior management of our diverse specialty brands including: The Popcorn Factory, Plow & Hearth, Wine Tasting Network, Cheryl & Co. and Fannie May/Harry London Chocolates.

In addition to supporting Senior Vice President of Customer service, other duties included extensive corporate travel itinerary arrangements; conference/meeting coordination for 5 Service Centers (New Mexico/Oklahoma/Ohio/Virginia/NY).

Access Staffing – Estee Lauder, Melville, NY 1/2004 – 6/2004

Executive Assistant – Long Term Temp Assignment

Administrative duties for department head of Research & Development and head Chemists from all acquired companies under Estee Lauder Brand at the time.

ABN AMRO BANK, N.A., (EAB parent corporation) Uniondale, NY 1/1990 – 6/2002

Executive Assistant

Assisted in preparation and filing of Federal and State income tax returns for EAB bank and its subsidiaries; proofed and edited various tax forms and documents; determination of tax return contribution deduction.

Provided administrative support to Senior Vice President Tax Director and CPA/Senior Manager staffed Corporate Tax department. Organized and managed tax return and payment timetables.

Coordinated extensive corporate and personal travel itineraries along with associated expense reporting for SVP and Tax staff with in-house travel agency. Organized events and off-site meetings.

Prepared and filed quarterly and annual NYC commercial rent tax returns for EAB bank, as well as, quarterly and annual filings of ABN AMRO Investment Services Company; file amended returns as necessary; negotiate proposed audit adjustments.

EDUCATION

HOFSTRA UNIVERSITY, Hempstead, NY May 2002

Bachelor of Science in Business Administration (BBA); Finance

Honor Societies: Golden Key International; Alpha Sigma Lambda

COMPUTER SKILLS

Proficient in MICROSOFT OFFICE; PaperStream; Adobe; Infor; Citrix; Siebel; GroupWise; WebPac; CorpTax; TurboTax; WordPerfect; AVOUCH

References available upon request

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