Data Analyst Manager

Renuka Chauhan

Email: *******.******@*****.*** Cell: 201-***-****

EXPERIENCE SUMMARY:

A highly experienced Business Analyst/Data Analyst/Customer Relationship Manager in the Healthcare, Insurance and Telecom domain. As an experienced Business Analyst/Data Analyst/Customer Relationship Manager, performed requirement gathering, requirement eliciting, documentation, compiling and validating business and functional requirements, operations management, liaison in software development, customer relations, conducting JAD sessions and User Interviews to achieve effective utilization of system and resource, and operational efficiency.Excellent analytical and problem-solving skills, listening, oral, and written communication/presentation skills with strong ability to influence people at all levels and in various functions. Knowledge of Business Process and Data Analysis facilitated in employing root cause analysis to identify issues and developing cost-effective process improvements.

EXPERIENCE OVERVIEW:

Proficient in Requirements Gathering Elicitation, Documentation, Validation, Surveys/Questionnaire Development, Business Requirement Documents BRD), Functional Requirement Specifications/Documents (FRS/FRD)

Comprehensive knowledge of Software Development Life Cycle (SDLC) and various methodologies such as Agile and Waterfalland managing the project requirements through project management tools,JIRA

Quality Assurance experience in formulating and reviewing Test Management Plan and adept in defect tracking toolsHP ALM

Expertise in creating UML based Modeling views like – Activity Diagram, Use Case, Data Flow, Sequence Flow diagrams using Visio and Lucidchart

Provided timely assistance to Testing teams in Regression testing and Black box testing;

Active participation in Post Production Validation (PPV) and production support and experience in preparing User Manual to ensure successful training and knowledge transfer to Client Service Representative Management.

Ability to master new technologies and applications within a timeframe and capable of implementing it.

Experience to work with cross-cultural and global teams spread across multiple time zones.

Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement

TECHNICAL SKILLS:

Business Skills

Requirements management, Business Process Analysis and Design, Gap Analysis, Impact Analysis, JAD sessions, Use Case Modeling

SDLC Methodologies

Waterfall, Agile

Documentation Tools

MS SharePoint

Project Management Tools

MS Office Suite- Word, Excel, PowerPoint, SharePoint, Access,

Adobe Acrobat

Requirement tracking tools

JIRA

RDBMS

MS SQL, MS Access

Business Modeling Tools

MS Visio, Lucid Chart

Testing Tools

HP ALM, Selenium

PROFESSIONAL EXPERIENCE:

THE STAR GROUP 2006–present

Business analyst

Responsibilities:

Responsible for writing detailed descriptions of user needs, program functions, and steps required for development/ modification of the software Conducted Joint Application Development (JAD) sessions with stakeholders.

Liaison with business and functional owner, SMEs during requirement gathering to maintain and monitor Requirement Traceability Matrix and implement Change Requests

Involved with teams for root cause analysis activities and data collection plans.

Developed Use case diagrams, Functional Requirements, System requirement specification, and Design specifications and performed GAP analysis on the existing application

Developed UI design documentation functional requirements and facilitated testing.Using the Microsoft Visio for creating flow charts and Decision Diagrams while creating SDS.

Prepared the Software Requirement Specifications (SRS)

Prepared the Business requirements document (BRD)

Created Use Case Specifications

Created Functional Specifications Document (FSD)

Wrote SQL statements to extract data from tables to validate data flow.

Participated in the integration, system, regression, performance and User Acceptance Testing. Closely worked with the testing team and also conducted smoke tests.

Participated in production support and handled issues appropriately.

Assisted in system change process from requirements through implementation, provided user and operational support of the application to business users.

Supported business and operations participation & cooperation during system deployment project and provide support post implementation for users.

Reviewed and updated project processes to adhere to Corporate and Customer requirements.

Facilitated meetings with clients and internal teams.

Collaborated with business users and Information Systems group to implement and test applications.

Environment- Agile Scrum Methodology,JIRA,Quality Center, MS Word, MS Excel, MS Visio, MS SQL Server

MOTIF INC. 2000 – 2003

CRM/Data Analyst

Drove operational performance, through the leadership of team performance, training & processes.

Liaison between the customer and the business for problem-solving and implementing processes.

Collaborated with international stakeholders to resolve implementation issues between services to ensure an overall positive customer experience.

Understood business process and demand requirements by compiling and maintaining performance reports.

Actively participated in reviewing project performance and identified needs for training and quality assurance for increased customer satisfaction.

Performed data analysis and quality control to ensure Standard Operating Procedures were adhered to.

Assisted in data compiling through market research for business development and improvement.

Maintained transparency, by interfacing effectively between customers and higher management.

Ensured on-time completion of all work assignments, through scheduling and prioritization.

Satisfied client requirements via consistent engagement; plus, knowledge-sharing with colleagues.

HUTCHISON MAX TELECOM 1995 – 2000

Sr. Customer Support Officer

Coordinated conferences, meetings, special events for marketing, or one-on-one client meeting.

Managed Customer Loyalty Program and contributed to enrolling customers and vendors.

Provided services to customers, such as order placement or account information.

Education & Qualifications:

Masters Certification in Business Analysis & Essential Principles Of Agile Management

VILLANOVA UNIVERSITY April 2016 (GPA 3.4)

Bachelor of Science: Physics St. Xavier’s College (GPA 3.7)

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