JOSEPH B. KERR

Phone: 856-***-**** ac9tel@r.postjobfree.com

Target: Leader Management Executive Business Professional

SUMMARY

Business leader with highly developed management and strategic skills. Build consistent record of achievement

in streamlining analysis and reporting efforts to bottom-line improvement and profitability goals. Exceptional overall business skills that fuel operational continuity.

Core Competencies include:

Leadership

Performance Management

Team Building

Consumer Lending

Branch Management

Budgets

Sales

Project Management

PROFESSIONAL EXPERIENCE

Highmark Inc., Wilmington, DE 2015 – 2019

Customer Success Manager, (2018-2019)

Managed the day-to-day operation of clients, including budgetary oversight and staffing, to ensure that all activities are reliably delivered on time, on budget, and with a consistently high standard of quality. Worked closely with several domain leads in front-office and middle-office teams to adhere to SLA guidelines.

·Drove continuous improvement through process analysis and understanding customer pain points to drive high quality usage and improve the client’s experience.

·Analyzed existing processes and creates client specifications providing implementation recommendations, directions, and documentation for successful completion of projects within designated timeframes.

·Defined and optimize customer journey on HMHS platform including the building of a success plan for the client and identifying areas for continuous improvement.

·Identified and created cross functional project teams to determine project goals, facilitation of meetings, creation and updating of project documentation, identification and resolution of barriers, reporting of project progress to senior management, negotiating timelines with cross functional departments.

·Assisted in the onboarding of customers to the HMHS platform.

·Prepared for customer reviews as well as Quarterly Business Reviews.

·Worked with the client account team through escalations and enhancements to the platform.

·Enabled clients to successfully adopt and integrate the Highmark Health Platform within their end to end claims and benefits processes.

Senior Business Technical Analyst, (2015-2018)

Experienced Senior Business Technical Analyst with a demonstrated history of working in the insurance/ banking industry. Skilled in process management/ improvement, inventory reduction, reporting, requirements gathering, business analysis, and customer service.

·Responsible for leading several key operational and reengineering projects related to facilitated health networks.

·Managed the end to end workflow of hospital, professional, and ancillary contracted provider, rate adjustments, and new contracts.

·Managed and implemented technical enhancements to rate load, tracking databases throughout FHN.

·Managed high level provider terminations and change of ownerships, which include various business areas throughout Highmark Health Services to ensure the accuracy and timing the transition.

Independence Blue Cross, Philadelphia, PA 2013 – 2015

Senior Project Lead, Provider Networks & Value Based Solutions

JOSEPH B. KERR Page Two

Phone: 856-***-**** ac9tel@r.postjobfree.com

Senior Project Lead, Provider Networks & Value Based Solutions, (Continued)

Led planning, organizing, and implementation of large and or complex contract projects while managing the full end to end development process, and turnover to production. Responsible for directing work effort of staff assigned to projects or programs and conducts project meetings wherein responsible for project planning, tracking, and analysis.

Key Contributions

·Successfully oversaw the update of the PA/ DE Fee Schedule for years 2014 & 2015.

·Managed, facilitated Kickoff Meetings and Operational Readiness Meetings for all new contracts and renewals.

·Successfully oversaw all Provider Operation tasks during the Quest to Labcorp conversion.

·Performed Quality Control for all Oscar Events in IBX inventory.

·Oversaw the implementation of adding new specialties to the IBX line of products.

Cornerstone Bank, West Deptford, NJ 2011 – 2013

Vice President, Branch Manager

Developed new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieved individual and branch sales goals through new business sales, referrals and retention of account relationships. Participated in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.

Key Contributions

·Led the organization in overall commercial loan growth at $1.3 million.

·Highest net DDA accounts for year 2012 holding .80% of the market share within three months of operation.

·Highest overall deposit growth for the year 2012.

·Successfully managed and opened a new a branch in new market.

Fulton Bank of New Jersey, Woolwich Twp., NJ 2005 – 2011

Vice President, Branch Manager

Directly responsible for generating revenue, meeting consumer and commercial deposit goals, increased loan outstanding and fee income all-inclusive with other lines of business. Responsible for building and maintaining a retail sales and service culture in the branch and demonstrating leadership in all sales activities while ensuring branch’s compliance to operational, internal audit and all security policies and procedures.

Kelly Pioneer Group Inc., New York, NY 1994 – 2005

Research Manager

Researched and investigated the use of a trademark, patent and/or domain name by the registrant/ owner. Primary contact for over 1,200 National and International companies including, Ford Motor Company, S.C. Johnson, Georgia Pacific Corporation. Trained and managed a staff of twelve. Designed, implemented and managed corporate standards for quality control. Successful interaction with all levels of internal and external personnel, specifically at the director level or above, including presidents and CEO’s resulting in 65 % expansion of clientele.

EDUCATION AND CERTIFICATIONS

Bachelor of Arts History/ Secondary Education, Caldwell College, May 1994

Lean Six Sigma Yellow Belt, April 2018

ITIL Foundations Certified, November 2018

PROFESSIONAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft Access Consolidated Dashboard, Internet applications, Laser Pro Consumer Lending, Fiserv, COLD, Visual Info, FAST/Platform Sales, GOALS,

On-line Banking Highmark Mainframe

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