BlairEllison.Com

248-***-****

ac9te4@r.postjobfree.com

Southfield, MI 48033

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BLAIR L. ELLISON, M.S-CIS

Information Technology, Media and Communications Professional

PROFESSIONAL SUMMARY

Experienced Technical Professional with a comprehensive background in technical support, marketing, and media management. My effective analytical and interpersonal skills will prove that I would be an asset to your company.

PROFESSIONAL EXPERIENCE

IT Technical Analyst-New Store Opening Technologist (Domino’s Pizza Corporate Office)

Conexess, Plymouth, MI August 2018 – December 2018

•Managed the implementation and remote configuration of new store projects including

Point-of-Sale (POS) systems, and other devices throughout the project lifecycle.

•Managed and coordinated the full execution process of the franchise opening.

•Executed and evaluated manual and automated test cases and tracked results.

•Managed client relationships with business partners to ensure project remained on track.

•Validated and verified data within the new store dashboard.

•Executed multiple configuration scripts using SQL Manager to update systems for data accuracy.

•Consulted with team members and franchisees via MS Sharepoint to manage a fully functional collaboration environment.

IT Technical Analyst – Logitech Market Trainer

Premium Retail Services, Chesterfield, MO – Metro Detroit Territory September 2016 – August 2018

•Managed Table Day Demonstration events for 25+ retail staff and classroom trainings for vendors.

•Trained retail sales associates on products, brand awareness, and image.

•Managed trade shows to demonstrate Logitech, Jaybird, and Astro Gaming products.

•Performed market research and provided data related to the target market.

•Brand Ambassador for Logitech products in over 60 various retail locations.

•Ensured product Compliance using QTRAX System to document data.

•Managed plan-o-grams to demonstrate and display products.

•Produced Excel reports of product sales.

IT Technical Support - Online Banking

Comerica Bank, Auburn Hills, MI April 2016 – July 2016

•Managed customer calls providing technical support related to on-line and mobile banking issues.

•Resolved customer disputes and escalations.

IT Consultant – (Mosaic Sales Solutions, Aerotek)

Novi, MI – Troy, MI

Clients: Samsung and General Motors February 2013- August 2015

•Assisted customers technically with Bluetooth connectivity in automobiles, cellular devices, and multimedia.

•Performed test validations on Samsung products to troubleshoot issues.

•Managed planograms and personalized sales presentations for customers to maximize sales.

•Managed Social Media Channels that align with overall marketing strategy.

•Monitored conversations across social media channels to mitigate negative commentary.

•Addressed disputes and issues for the Infotainment Division.

EDUCATION

D.E.T., Educational Technology (Currently)

Central Michigan University

M.S., Computer

Information Systems

Software Management

University of Detroit Mercy

B.S., Media and

Communication Technology

Michigan State University

AREAS OF EXPERTISE

Project Management

Content Management

Product Management

Training & Development

Account Management

Social Media Marketing

Data Analysis

Technical Support

SOFTWARE SKILLS

SQL Manager

MS Office Suite

MS Sharepoint

Final Cut Pro

Adobe Creative Suite

SquareSpace

Weebly

Wordpress

CERTIFICATION

Six Sigma Yellow Belt

Scrum Fundamentals

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