Information Technology Professional
Resume:
BlairEllison.Com
*************@*****.***
Southfield, MI 48033
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BLAIR L. ELLISON, M.S-CIS
Information Technology, Media and Communications Professional
PROFESSIONAL SUMMARY
Experienced Technical Professional with a comprehensive background in technical support, marketing, and media management. My effective analytical and interpersonal skills will prove that I would be an asset to your company.
PROFESSIONAL EXPERIENCE
IT Technical Analyst-New Store Opening Technologist (Domino’s Pizza Corporate Office)
Conexess, Plymouth, MI August 2018 – December 2018
•Managed the implementation and remote configuration of new store projects including
Point-of-Sale (POS) systems, and other devices throughout the project lifecycle.
•Managed and coordinated the full execution process of the franchise opening.
•Executed and evaluated manual and automated test cases and tracked results.
•Managed client relationships with business partners to ensure project remained on track.
•Validated and verified data within the new store dashboard.
•Executed multiple configuration scripts using SQL Manager to update systems for data accuracy.
•Consulted with team members and franchisees via MS Sharepoint to manage a fully functional collaboration environment.
IT Technical Analyst – Logitech Market Trainer
Premium Retail Services, Chesterfield, MO – Metro Detroit Territory September 2016 – August 2018
•Managed Table Day Demonstration events for 25+ retail staff and classroom trainings for vendors.
•Trained retail sales associates on products, brand awareness, and image.
•Managed trade shows to demonstrate Logitech, Jaybird, and Astro Gaming products.
•Performed market research and provided data related to the target market.
•Brand Ambassador for Logitech products in over 60 various retail locations.
•Ensured product Compliance using QTRAX System to document data.
•Managed plan-o-grams to demonstrate and display products.
•Produced Excel reports of product sales.
IT Technical Support - Online Banking
Comerica Bank, Auburn Hills, MI April 2016 – July 2016
•Managed customer calls providing technical support related to on-line and mobile banking issues.
•Resolved customer disputes and escalations.
IT Consultant – (Mosaic Sales Solutions, Aerotek)
Novi, MI – Troy, MI
Clients: Samsung and General Motors February 2013- August 2015
•Assisted customers technically with Bluetooth connectivity in automobiles, cellular devices, and multimedia.
•Performed test validations on Samsung products to troubleshoot issues.
•Managed planograms and personalized sales presentations for customers to maximize sales.
•Managed Social Media Channels that align with overall marketing strategy.
•Monitored conversations across social media channels to mitigate negative commentary.
•Addressed disputes and issues for the Infotainment Division.
EDUCATION
D.E.T., Educational Technology (Currently)
Central Michigan University
M.S., Computer
Information Systems
Software Management
University of Detroit Mercy
B.S., Media and
Communication Technology
Michigan State University
AREAS OF EXPERTISE
Project Management
Content Management
Product Management
Training & Development
Account Management
Social Media Marketing
Data Analysis
Technical Support
SOFTWARE SKILLS
SQL Manager
MS Office Suite
MS Sharepoint
Final Cut Pro
Adobe Creative Suite
SquareSpace
Weebly
Wordpress
CERTIFICATION
Six Sigma Yellow Belt
Scrum Fundamentals
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