Customer Service Manager

Boipelo

Prudence Maano

A mature, innovative, and hardworking individual. A self-starter who can follow instructions and a fast learner who can work with minimal supervision. Can equally work alone or as part of a team. A reliable individual who has the ability to meet deadlines and ensures to perform to the highest standard possible. With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. Can communicate effectively with people from different background and would be an asset to any employer who values loyalty, dedication and responsibility. With a proven track record of fulfilling expectations. EMAIL: - *************@*****.***

MOBILE: - 062-***-****

LOCATION

3287 Silver Oak Road, Extension 26,

Naturena

Boipelo Prudence Maano

Personal Profile Educational Qualifications

In-depth knowledge of Microsoft Office & other applications.

Effective networking techniques and outstanding interpersonal skills

Extensive knowledge in marketing, office administration and data capture.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Can easily build rapport with clients, vendors, and project stakeholders both in person and in writing.

Always maintains a positive and consummately professional demeanor, with ability to instill the trust and engagement of others.

Key Skills & Competencies

Nationality

South African

Gender

Female

Date of Birth

26 January 1998

Civil Status

Single

Criminal Record

None

Languages

English, Setswana, Sesotho & IsiZulu

2018

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft Power Point

Internet & Email

Typing

2019

N6 Certificate in Marketing Management

Central Johannesburg College

Call Centre Certificate

ENT Call Centre Training

End user Computing Certificate

Richfield Graduate Institute

2017

Grade 12, National Senior Certificate

Forte Secondary School

2015

Personal Skills

Office Skills

Self-Starter

Team player

Problem solving

Decision making

Communication skills

Computer Literate

Time Management skills

Work Experience

Credence Moyo

Senior Manager

Mity Business Solutions

Tel: - 067-***-****

Email: ********@*****.***

References

Telephone Skills

Customer Service

Filing & Records Management

Administrative Support

Reports & Spreadsheets

Data Entry

Office Administrator & Receptionist

Mity Business Solutions

February 2018 – May 2019

Major Duties

Demonstrated proficiencies in telephone and front-desk reception within a high- volume environment.

Operated company switchboard and provided prompt, courteous and knowledgeable assistance.

Administration and office support activities.

Enter and update customer information in the system.

Providing customers with brochures, information about the company.

Responding to customer enquiries

Contacting potential or existing customers to inform them about special promotions.

Answering questions about the company.

Keep records of calls and sales and note useful information.

Maintaining an effective filing system.

Receiving, sorting and distribution of mail

Ordering and ensuring availability of office stationery and supplies.

Booking of appointments and managing the diaries of executive managers. Mr Mike Dube

Human Resources Manager

Mity Business Solutions

Tel: - 067-***-****

Email: ****@*************.**.**

Mrs Nomandla

Lecturer

Central Johannesburg College

Tel: - 078-***-****

Contact this candidate