Customer Service Manager
Resume:
Boipelo
Prudence Maano
A mature, innovative, and hardworking individual. A self-starter who can follow instructions and a fast learner who can work with minimal supervision. Can equally work alone or as part of a team. A reliable individual who has the ability to meet deadlines and ensures to perform to the highest standard possible. With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. Can communicate effectively with people from different background and would be an asset to any employer who values loyalty, dedication and responsibility. With a proven track record of fulfilling expectations. EMAIL: - ac9tc2@r.postjobfree.com
MOBILE: - 062-***-****
LOCATION
3287 Silver Oak Road, Extension 26,
Naturena
Boipelo Prudence Maano
Personal Profile Educational Qualifications
In-depth knowledge of Microsoft Office & other applications.
Effective networking techniques and outstanding interpersonal skills
Extensive knowledge in marketing, office administration and data capture.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Can easily build rapport with clients, vendors, and project stakeholders both in person and in writing.
Always maintains a positive and consummately professional demeanor, with ability to instill the trust and engagement of others.
Key Skills & Competencies
Nationality
South African
Gender
Female
Date of Birth
26 January 1998
Civil Status
Single
Criminal Record
None
Languages
English, Setswana, Sesotho & IsiZulu
2018
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Internet & Email
Typing
2019
N6 Certificate in Marketing Management
Central Johannesburg College
Call Centre Certificate
ENT Call Centre Training
End user Computing Certificate
Richfield Graduate Institute
2017
Grade 12, National Senior Certificate
Forte Secondary School
2015
Personal Skills
Office Skills
Self-Starter
Team player
Problem solving
Decision making
Communication skills
Computer Literate
Time Management skills
Work Experience
Credence Moyo
Senior Manager
Mity Business Solutions
Tel: - 067-***-****
Email: ac9tc2@r.postjobfree.com
References
Telephone Skills
Customer Service
Filing & Records Management
Administrative Support
Reports & Spreadsheets
Data Entry
Office Administrator & Receptionist
Mity Business Solutions
February 2018 – May 2019
Major Duties
Demonstrated proficiencies in telephone and front-desk reception within a high- volume environment.
Operated company switchboard and provided prompt, courteous and knowledgeable assistance.
Administration and office support activities.
Enter and update customer information in the system.
Providing customers with brochures, information about the company.
Responding to customer enquiries
Contacting potential or existing customers to inform them about special promotions.
Answering questions about the company.
Keep records of calls and sales and note useful information.
Maintaining an effective filing system.
Receiving, sorting and distribution of mail
Ordering and ensuring availability of office stationery and supplies.
Booking of appointments and managing the diaries of executive managers. Mr Mike Dube
Human Resources Manager
Mity Business Solutions
Tel: - 067-***-****
Email: ac9tc2@r.postjobfree.com
Mrs Nomandla
Lecturer
Central Johannesburg College
Tel: - 078-***-****
Contact this candidate