Office Assistant Front

Jeana Ruth Taylor

Professional Summary

Front office specialist with fourteen years of progressively more challenging assignments in the healthcare field. Strong interpersonal skills, with proven ability to offer optimal customer service in the medical front office setting. Superb ability to communicate compassionately with patients. Work well under pressure and can accurately handle multiple, simultaneous tasks in the medical front office. Proven ability to accurately and efficiently perform front desk check-in/check-out activities utilizing the Epic System. Diligent work habits and a commitment to quality performance. Certified Medical Administrative Assistant (CMAA) – Successfully completed Medical Office Assistant Certificate Program, Kennesaw State University, December 2013.

Contact Information

2606 Ballew Court NE; Marietta, Georgia 30062

Cell: 678-***-****; Home: 770-***-****; ************@*****.***

Career Objective

Actively pursuing a rewarding position as a CMAA.

Career Overview

Front Office Specialist WellStar Medical Specialists/Family Medicine July 2014 – Present

• Greet patients and provide instructions as they come in

• Register patients in EPIC

• Receive telephone calls and provide relevant information

• Schedule and confirm appointments

• Perform clerical and administrative tasks

• Process requests for medical records

Office Assistant The Carlton/Assisted Living March 2014 – June 2014

Handle busy multi-line phone system

Office Assistant/CNA Angel Heart Home Care April 2012 – June 2014

Assist on temporary basis with scheduling of caregivers

Provide all aspects of daily care to assigned clients

Office Manager/Supervisor of Assisted Living Doctors Hospice of Georgia Nov. 2010-April 2012

Hired as a CNA and was promoted to office manager/supervisor within 10 months

Managed all administrative aspects of the front office

Management and oversight of compliance standards to meet state regulations

Performed hiring, orienting, training and coaching of new staff

Coordinated scheduling for all the employees

Maintained resident charts and medical records

Organized and managed supply inventory

Certified Nursing Assistant Newnan Nursing and Rehab Feb. 2010-October 2010 Provided nursing care to 14-18 patients every shift

Receptionist/Scheduler Newnan OB/GYN Papp Clinic February 2001-2006

Handled busy multi-line phone system

Scheduled appointments of physicians with patients

Checked patients in and out for appointments

Collected patient demographic data

Prepared charts for appointments

Filed reports in charts after appointments

Analyzed insurance benefits and verified insurance eligibility

Skill Highlights

Microsoft Office skills

Employee scheduling

Effective leadership and staff motivation

Excellent customer service skills

Patient scheduling

Insurance eligibility verification

Health insurance processing

Patient charting

HIPAA compliance

Basic Training CPT/ ICD-9-CM Coding/Medical Terminology

Core Accomplishments

Multitasking

Demonstrated proficiencies in handling telephone, e-mail, fax and front desk reception within a fast paced and high-volume environment.

Administrative Support

Comprehensive knowledge of handling basic administrative and clerical tasks. This includes handling multiple phone lines and directing calls to appropriate person or department, operating various office equipment like fax machines and copiers, filing, developing spreadsheets and working with Microsoft Office applications.

Scheduling

Proven proficiency in scheduling, coordinating and monitoring appointments in a medical clinic to ensure smooth patient flow. Managed all aspects of staffing and scheduling for 20-30 home health CNAs.

Medical Records

Proven proficiency in managing medical documentations and preparing medical records in order to set appointments for following days in an obstetrical/gynecological practice.

Patient Charting

Proven proficiency in maintaining patient charts in a manner that maintains organization and up-to-date paperwork information.

Personnel Records

Maintained personnel records for employees at an assisted living facility.

Educational Qualifications and Certifications

Credentialed as a Certified Medical Administrative Assistant (CMAA) by the National Healthcareer Association (NHA), December 2013

Certified Nursing Assistant (CNA) credential

Fayette County High School, Fayetteville, GA

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