Manager Store

Sean J. Waller

*** *. ***** ****** #**** Phone: 270-***-****

Woodland Park, CO 80866 ************@*****.***

Objective

Skilled professional with Information Technology, managerial, & multi-departmental experience seeks opportunity to advance career using diverse skill base.

Skills Summary

Active Directory administration

Sophos Central administration

Office 365 global administration

IT project management

Database design & management

Team Building & Leadership

VMWare-vSphere & ESXi administration

Planning, monitoring & controlling the systems engineering process

Amazon Web Services

Cisco CUCM & CUC administration

Professional Experience

Information Technology

Working with technicians from various engineering disciplines to troubleshoot complex system-level issues.

Configuring, monitoring, upgrading & maintaining systems hardware & software.

Recognized for ability to identify, design & deploy innovative technologies that result in improved systems, increased production & decreased expenses.

Designed & deployed new policies & processes that improved efficiency while reducing volume of mistakes.

Project management experience.

Personnel Management

Supervised up to 120 employees

Performed weekly employee payroll & scheduling

Implemented loss prevention protocol & techniques

Weekly inventory & ordering of product

Assessed team member training, coaching, & testing

Employment History

Andrew Wommack Ministries Inc. - Woodland Park, CO

Tier III Helpdesk Technician/Project Manager, 2018-Present

VMWare vSphere & ESXi administration

Project manager for major IT projects.

Sophos Endpoint administration.

Office 365 global administration.

Active Directory administration.

Cisco VOIP administration.

Supervise Tier I/II Helpdesk technicians in a team environment.

Administer work schedule/assignments & oversee progress of assignments.

Identify & facilitate training for technicians.

Communicated closely with Supervisor & Network/System teams to discuss ongoing details/problems as it relates to the Helpdesk.

Design/implementation of a system wide imaging solution (FOG/VMware)

Identified & purchased hardware/software for departments.

Microsoft SharePoint 2010/SharePoint

Mac OSX & iOS experience

Lourdes Hospital (Mercy Health Partners) – Paducah, KY

System Administrator, 2011-2018

Deployed, maintained & updated McKesson Horizon Homecare software on 165+ devices.

Managed voice network (Cisco Unity & Call Manager) for Lourdes Homecare/Hospice.

Organized & maintained OUs, Users, Computers & Groups within Active Directory.

Deployed Windows Operating System Image to Homecare/Hospice devices via SCCM 2012 & Symantec Ghost.

Worked with desktop engineers on development & testing of Homecare/Hospice software packages and Windows 7 & 10 OS deployments.

Supported Citrix Receiver software – Advanced troubleshooting for end user issues & worked with Citrix engineers to isolate server problems.

Remote & phone support for 165+ field staff. This included Windows OS & software on computers, iPads & iPhones. (Bomgar, RDP & Dameware)

Tested & recommended hardware & software upgrades for the hospital.

Improved office & field staff productivity by developing reports with Crystal Reports software.

Performed troubleshooting procedures for networking & wireless issues. Worked with remote networking teams to identify & fix connectivity problems.

Tunica County Elementary School – Tunica, MS

Certified Teacher, 2010-2011

Developed lesson plans aligned to the Mississippi core values.

Prepared students for MS standardized test.

Office Depot – Germantown, TN

Store Manager / Tech Services Administrator, 2007-2010

Diagnosing & repairing customer computers that have virus & spyware issues.

Management of all aspects of Tech Depot Services & overseeing the effective implementation of sales building techniques for all associates.

Tracking sales of Tech Depot Services & creating goals for all associates.

Overseeing all aspects of the technology department including sales, staffing & training

Ryan’s Restaurant Group – Memphis, TN

Store Manager, 2003-2007

Management of 120 team members.

Customer service & interactions to build sales.

Hiring & training of new team members.

Education

Belhaven University

Master of Arts (Education) – 2011

University of Tennessee-Martin

Bachelor of Science (Criminal Justice) – 2000

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