Office Assistant Customer Service

Christina Kolodij

***-** ********* ******

Toronto, ON

M6S 3N6

Home Email address ****************@*****.** 416-***-****

QUALIFICATIONS

Over 25 years of volunteer and work experience with ethnic and diverse populations

An understanding of Ukrainian, Polish and German

Excellent customer service, interpersonal and communication skills

Proficiency in various computer programs

Empathic, patient, problem solver with creative skills

Strong time management skills with the ability to multitask and meet deadlines

Ability to organize and prioritize workloads in a fast paced environment

Honours B.A. with double major in psychology and sociology

EMPLOYMENT

Morning Receptionist (Speech Program Secretary, Relief West Toronto Diabetes Education Program Office Assistant) 2012-present

Greet, verify, and secure client information in various databases/charts

Maintain program statistics, track new referrals, and register clients for specific programs

Produce general correspondence and ensure information is available at the main site and outreach events

Orient community members to different LAMP programs and services

Contribute to overall team functioning by assisting in the different types of work environments

Medical Secretary (2005-2012)

Lamp Community Health Centre, Etobicoke, ON

Greet and verify client information in database/chart

New patient intake and registration/enrollment including initial screening of noninsured patients

Set up new charts with appropriate numbering and information, pull charts for next day’s appointments,

file test results and correspondence, and return charts to chart room at the end of the day.

Take prescription renewal information

Notify providers of urgent messages/information attaching to appropriate charts

Book new and follow up appointments, arranging for translation/interpretation services as required

Answer and screen incoming calls, and follow up with clients as directed by providers or indicated by the

patient recall system

Ensure Lab Specimens and requisitions are properly matched in preparation for pick-up and check and

reconcile incoming test results

Fax and photocopy, distribute incoming mail and collect and post outgoing mail

Orient and train new employees

Scan medical documents

Christina Kolodij

Home Email Address ****************@*****.** 416-***-****

EDUCATION

Honours BA. With Double Major in Psychology and Sociology

York University, Toronto

Medical Office Administration Certificate

George Brown, Toronto

Harm Reduction Training Workshop

L.A.M.P

Conflict Management Workshop

L.A.M.P

CPI-Non –Violet Crisis Intervention Training

Daily Bread Food Bank

Crisis Intervention: Defusing Anger, Resistance and Hostility

CTI Canadian Training Institute-L.A.M.P

Automated Exter nal Defibrillator (Provider)

Heart and Stroke Foundation-L.A.M.P

WHMIS-(Workplace Hazardous Materials Information System) Certification

YOWCanada Inc.-L.A.M.P

Standard First Aid CPR/AED Level C

Canadian Red Cross-L.A.M.P

VOLUNTEER

Hugh Mac Millan - Teacher's Aide

St. Josaphat's ESL Instructor

Keele Correctional - Informal Counselor

Contact this candidate