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Customer Service Administrative Assistant

Location:
Chino Hills, CA
Salary:
50-65 Annually
Posted:
July 16, 2019

Contact this candidate

Resume:

Stephanie Garcia * **** La Jolla Drive, Riverside, CA. 92504 *

* 951-***-**** * ac9t8y@r.postjobfree.com

Objective:

To perform a wide variety of responsibilities and complex payroll, accounting, Human Resources, Executive/Administrative Assistant, Customer Service, Assist Upper Management, and all professional staff. Provide services to the employees and staff with all accounting and payroll duties and any other clerical responsibilities needed. Acquire a position with the potential for advancement where I can utilize my knowledge and experience.

Skills:

Full Cycle Payroll

Labor Audits

Invoicing

Bookkeeping

Accounts Receivables

Accounts Payable

Bank Balances

Bank Reconciliations

Reconciling Work Orders to Invoices

Inventory

ADP

ADI

QuickBooks

E-Time: Kronos

Sage 100 ERP

Stromberg ERP

Excel

Word

Complaint Resolution

10 Key

Data Entry

Customer Service

Internet

Work Experience:

Epay, Inc, 5843 Pine Ave #A, Chino Hills, CA 91709

Dates: 03/17 – Present

Position: Payroll Specialist

Contact: Zack Gasa/Cindy Topacio

Phone: (909) 393- 0410

Duties: Payroll Reporting, Payroll Services, Payroll processing, Online Time & Attendance, Maintain Employee Records, Tracking Employee Timekeeping, Processing Manual Paychecks and Processing Direct Deposits, Processing Deductions and Garnishments, On Boarding System, Certified Payroll, Human Resources, Employee Background Check, Employee Benefits, Employee Group Health Insurance, Employee Retirements Plan, Workers Compensation Services, Workers’ Compensation, Audit Representation, Tax Impound and Payment, Form Tax Filing.

Aston Carter: Lamps Plus, 9425 California st, Redlands CA. 92374

Dates: 10/17 – 3/18

Position: Human Resources Analyst

Contact: Jeanine Wood

Phone: 909-***-****

Duties: Provide high level Human Resources, Accounting, Payroll to Director, employees and clients. Ensure all reports are accurate and data comply to company policies. Ensure staff and employees are satisfy with my customer service. Respond to any enquiries in a timely manner. Log all necessary reports to staff and upper management for ADP approvals and Missing punches to process payroll. Train employees and staff on how to use ADP, apps, on desktop, and kiosk. Daily reporting to management of headcounts for company. Maintain employee timecards, correct all necessary timecards for missing punches, process payroll to submit total Hours for Hourly and Salary employees to ADP for processing. Data entry of schedules in ADI and in ADP for all departments. Enter employees PTO, PTO cash outs, sick time, bereavements, Kin Care, PDL, FMLA, baby bonding, and all other benefits pertaining to the employee and staff. Enter and approve any request that staff and employee shall need for pay. Direct deposits. Company hours reporting, employee record keeping, make sure employee are taking lunches accordingly otherwise waiving lunch waivers and second lunches if necessary. On-premise reporting to all upper management. Coordinate and supervise all regular accounting processes for employees within the company. Assist in all departments with any questions they may have for payroll and all other duties of my position.

Pneudraulics, 8575 Helms Avenue, Rancho Cucamonga, CA 91760

Dates: 12/16-08/17

Position: Payroll/Accounting/Human Resources

Contact: Charlotte Lelle

Phone: 909-***-****

Duties: Provide high level Human Resources, Accounting, Payroll to Staff, employees and clients. Ensure compliance to all company’s rules and regulations are met. Ensure staff and employees satisfaction by responding to any enquiries in a timely manner. Log all necessary reports to staff and upper management for ADP approvals and Missing punches. Train employees and staff on how to use ADP, apps, on desktop, and kiosk. Daily reporting to management of headcounts for company. Maintain employee timecards, correct all necessary timecards, process employee’s timecards to submit total Hours for Hourly and Salary employees to ADP for payroll processing. Data entry of schedules in Stromberg for all department. Enter employees PTO, PTO cash outs, sick time, bereavements, PDL, FMLA, baby bonding, and all other benefits pertaining to the employee and staff. Enter and approve any request that staff and employee shall need for pay. Direct deposits. Company hours reporting, employee record keeping, make sure employee are taking lunches accordingly otherwise waiving lunch waivers and second lunches if necessary. On-premise reporting to all upper management. Help and maintain lunch headcounts for our food distribution on-site. Coordinate and supervise all regular accounting processes for employees within the company. Assist in all departments with any questions they may have for payroll and all other duties of my position.

Accounting Principles, 3800 Concours Drive, Suite 210, Ontario, CA, 91764

Dates: 04/2016-12/2016 Temporary Agency (on Assign Assignments)

Position: Payroll/Accounting/Human Resources

Contact: Susan Montes

Phone: 909-***-****

Duties: Provide high level Human Resources, Accounting, Payroll to Staff, employees and clients. When on assignments, follow company rules and policies to the best of my knowledge. Be professional and abide by Accounting principles rules and follow direction. Perform daily payroll department operations

Manage workflow to ensure all payroll transactions are processed accurately and timely

Reconcile payroll prior to transmission and validate confirmed reports

Process correct garnishment calculations and compliance

Execute e-time and attendance processing and interface with payroll

Perform compliances for unclaimed property payroll checks, process manual checks

Load import files received from HR (All Companies)

Research and email appropriate audience of file issues

Living Spaces, 3994 S Riverside Ave, Colton, CA 92324

Dates: 09/14-3/16

Position: Accounting Team Lead

Contact: Danny Gonzales

Phone: 877-***-****

Duties: Provide high level customer service to staff, employee and clients. Ensure compliance to all company’s rules and regulations. Ensure staff and employees satisfaction by responding to any enquiries in a timely manner. Log all necessary reports to staff and upper management for ADP approvals and Missing punches. Train employees and staff on how to use ADP, apps, on desktop, and kiosk. Daily reporting to management of headcounts for company. Maintain employee timecards, correct all necessary timecards, process employee’s timecards to submit to payroll to process. Data entry of schedules in ADP according to managers department schedules. Enter employees PTO, sick time, and all other benefits pertaining to the employee and staff. Enter and approve any request that staff and employee shall need for pay. Company hours reporting, make sure employee are taking lunches accordingly and second lunches if necessary. On-premise reporting to all upper management. Coordinate with our vendor for clothing inventory to provide to employee. Stock Inventory reporting. Help and maintain lunch headcounts for our food distribution on-site. Coordinate and supervise all regular accounting processes for employees within the company. Assist in all department of any questions they may have for payroll and all duties of my position.

Aerotek Staffing Agency, 6465 Sycamore Canyon Blvd. #150, Riverside, CA 92507

Dates: 04/14 -09/14

Position: On-Site Manager

Contact: Jermaine Waltermeyer

Phone: 951-***-****

Duties: Provide high level customer service and ensure compliance to all company’s rules and regulations. Ensure customer satisfaction by responding to customer enquiries in responsive manner. Manage daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours. Train all temporary employees and new hired staff in line with company policies and procedures. Organize business review meetings with clients to improve performance continuously and qualitatively. Monitor all company activities and ensure compliance with company procedures and policies. Train and induct employees to achieve and maintain designed staffing pattern. Organize and conduct interviews and perform background investigation and provide onsite tests to all prospective employees. Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy. Develop ways to retain all employees through motivation and encouragement. Manage employee pool by hiring, retaining or terminating of same, evaluate performance and counsel employees to improve performance. Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management. Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.

Ross Distribution Center Inc., 3404 Indian Street, Perris, CA 92571

Dates: 12/13- 03/14

Position: Human Resources

Contact: Cynthia Delgado

Phone: 951-***-****

Duties: Customer Service, Answer Phones, File, Maintain Associates File, Disciplinary Actions, On Premise Report, Daily Termination Report, Data Entry, Email, Assist in all areas of Human Resources both in English and Spanish, Assist Front Desk for coverage, Request for time off, Respond to associates occurrences, Internal applications.

Restoration Solution, Inc., 1096 5th Street Unit 204, Calimesa, CA 92320

Dates: 03/13 to 12/13

Position: Accounts Receivables/ Customer Service

Contact: Dean, Owner

Phone: 909-***-**** x1006

Email:ac9t8y@r.postjobfree.com

Duties: Post all payments to QuickBooks and Sage 100, File, Answer Phones, Take orders, Customer Service, bank deposit slips, take orders, invoice companies of past due invoices, collections, Also, assist with meetings, paper work, quotes, AR, Administrative Assistant.

Riverside Personnel Services, Inc., 3590 central Ave., Suite 200, Riverside, CA 92506

James Gray Management, Inc., 4545 Allstate Drive, Riverside, CA 92501

Dates: 10/11-12/12

Position: Property Manager, Accounts Payable Clerk

Contact: Catina Mount, Senior Staffing Supervisor

Phone: 951-***-**** Fax: 951-***-**** Email: ac9t8y@r.postjobfree.com

Email: ac9t8y@r.postjobfree.com

Duties: Post all rent check to QuickBooks, bank reconciliations, keep bank balances accurate and make excel reports of daily transactions, deposit money at the bank. Make deposits into QuickBooks and manually. Pay bills for numerous companies, invoice companies of services provided. File, answer the multi phone lines, and assist CFO with financial statements. Also, assist with meetings, paper work, estimates, rules and regulations with state standards. Help with emails and faxes and all administrative procedures. AR, AP, accounting, QuickBooks, translate legal documents, and work the front desk.

Integrity Trade Services, Inc., 6721 4th ST NW, Albuquerque, NM. 87107.

Ted Sanchez Construction

Dates: 12/2010-07/2011

Position: Bilingual Administration Assistant

Contact: James Trujillo, Regional Director

Phone: 505-***-**** Fax: 505-***-**** Email:ac9t8y@r.postjobfree.com

Duties: Perform all Contracts for the Contractor. Make quotes, and assist him with meetings, paper work, estimates, rules and regulations with the state standards. Help with emails and faxes and all administrative procedures. AR, AP, accounting, QuickBooks, translate legal documents, and work the front desk.

West Staff, 6121 Indian School Rd. NE, Albuquerque, NM 87110

Office of Administrative Hearings

Dates: 8/2008-08/2010

Position: Bilingual Administrative Assistant

Contact: Megan Yamagata, Staffing Consultant or Roberto Albertorio, Chief Administrative Hearing Officer

Phone: 505-***-**** Fax: 505-***-**** Email: ac9t8y@r.postjobfree.com

Duties: Perform a variety of customer service support activities for the department; serve as a liaison with the general public in the resolution of day-to-day customer service inquires. Answer multi-line phone system, assist visitors and resolve and refer a range of customer services inquiries. Relay messages to city hall twice a day, input and verify information in database. Monitor Red Light Hearings, and Disabled Parking Hearings. Translate for the public when needed interpretation for Spanish speaking customers on legal terms. Operate Lobby machines.

Education:

Ramona High, 7675 Magnolia Ave, Riverside, CA 92503- High School Diploma

University of Phoenix, 5700 Jefferson Ave, Albuquerque, NM. 87110 (2 years complete)

University of Phoenix, 3110 East Guasti Road, Ontario, CA 91761- (8 classes left)

Qualifications:

Demonstrate effective customer service skills both in person and over the phone. Perform clerical duties in the front counter by myself. Maintain, respond, and lead to a great professional environment. I am fluent in (writing & reading) Spanish. 40 wpm. 3086 strokes per hour. 10 key, Computer Literate: Microsoft Word, Microsoft Windows, Excel, Power Point, Access, Sage 100, Stromberg, E-time, Peach Tree, Internet, and Adobe. I also have been trained by a 311 division manager, Esther Tenenbaum for customer service. I have knowledge of an office environment for more than 10 years.

References upon Request



Contact this candidate