Quality Assurance Specialist

MRS. Michelle Yvette Bunch

Moore, OK ***** US

Mobile: 405-***-****

Email: *************@*****.***

Work Experience:

Tinker Air Force Base

**** ****** ****

Bldg. 469

Oklahoma City, OK 73145 United States

02/2015 - Present

Supervisor: Jeffrey Baldwin

Quality Assurance Specialist

Duties, Accomplishments and Related Skills:

I effectively negotiate and coordinate issues pertaining to acquisitions and quality assurance for contractor facilities involved with managing fuel servicing operations, fuel storage & Vehicle Operations and Maintenance. I ensure discrepancy reports are accurate and reported properly, along with completing required training prior to performing performance assessments. I identify areas that warrant a change in assessment method/frequency or performance thresholds while maintaining a contract file with all surveillance documentation and request. I efficiently assess plans and conduct comprehensive analytical studies of contractor performance and/or unit functions/responsibilities by extracting tasking’s from higher headquarters and local directives. I review work instructions and technical data to identify characteristics critical to product acceptability. I perform inspections and review test procedures to ensure compliance with Technical Orders and other governing directives. I efficiently perform investigations to determine the validity and seriousness of deficiencies reported by customers. I prepare narrative of finding to the Functional Chief and recommends corrective actions to be taken. I serve as a technical and administrative advisor to the Functional Area Chief and Logistics Director. I verify the accuracy of charging parts and labor on orders along with determining the accuracy of indirect cost applied to vehicle maintenance/ Fuel Servicing and operations. I occasionally assist in managing fiscal resources for support of the fuels management quality assurance program. I negotiate and coordinate issues pertaining to fuels management quality assurance for the installations aircraft, vehicles and equipment, including tenant activities if appropriate. I accurately verify written cost proposals/estimates and labor for LOX tank maintenance and contractor submitted proposals for over and above workload. I efficiently coordinate issues pertaining to the assigned quality assurance program area for designated installations, including tenant activities if appropriate.

United States Air Force

5700 Arnold Street

Bldg. 5803

Oklahoma City, OK 73145 United States

12/2012 - 02/2015

Supervisor: Larry Yeley

Traffic Management Specialist/Quality Assurance Liaison Duties, Accomplishments and Related Skills:

Serve as the primary planner, organizer and manager of all DoD personal property moves for all DoD personnel in the Personal Property Section including informing and advising personnel of options available, both at government expense and at personal expense. Provide quality traffic management service to all Department of Defense personnel by managing the movement of personal property utilizing the most efficient, timely and cost-effective method to accomplish the DoD mission. Accurately and courteously assist customers with organizing and planning personal property movement in the best interest of the government and the customer for each individual case. Merge customer request with authorized entitlements and routinely recommend routing and movement procedures of personal property to higher echelons. Regularly collect relevant data, analyze and evaluate policies and objectives to identify potential problems. Consistently provide sound advice and technical expertise on based regulations, directives and customer needs. Have knowledge of traffic management principles, policies, practices, laws, regulations, techniques and operations to include those concerning economics of transportation, commercial carrier operations. Determine the correct combination of applicable regulations, restrictions, and conditions pertaining to the shipment of property. Handles, selects, organizes and updates sensitive office material in order to provide information vital to the squadron's Mission. Answers questions and provide assistance to others orally by telephone or in person. Screens outgoing materials to assure that they are in proper format, accurate, and assembled in accordance with the appropriate directives and procedures. Quality Assurance Specialist/Liaison

Independently administers evaluates and coordinates an extensive comprehensive quality assurance program to ensure that contractors meet their responsibilities for an effective and economical personal property movement.

Tracks instructions from contracts, Personal Property Rate Solicitations, and other service regulations, and independently administers and evaluates the condition of and procedures used by warehouse storage contractors.

Develops, demonstrates, and establishes interpersonal relationships with contractors, DoD customers and demonstrates skill in interpreting, explaining and applying requirements and specifications to quality problems encountered in product inspections or investigations of defective packing material or containers or improper pickup, delivery and/or storage of personal property.

Identifies organizational problems and recommend changes needed to effect improvements. Provides on-the-job training to employees based on established procedures and practices, or impromptu instruction in specific tasks and job techniques. Utilizes Transportation Software such as TOPS, DPS, and On Base to streamline and maintain information flow to other related offices worldwide. Provides group and individual counseling concerning entitlements for shipping and storing personal property for all branches of military service and DoD civilians. Interprets, explains and applies service requirements for DOD service members, civilians, and contractors. Determines the correct combination of applicable regulations, restrictions, and conditions pertaining to the shipment of property.

Determines weight restrictions, foreign clearance, POV shipment, weapons, Non-temporary Storage (NTS), Storage-In-Transit (SIT) and carrier/government liability. Determines methods and procedures for domestic and international shipments. Advises service members on special movement options including one-time-only, mobile homes, boats, HHG's preparing for volume moves to designated locations. Computes constructive cost for the Do-It-Yourself (DITY) Move, and instructs the member on entitlements, funding and submission for reimbursement.

Handles, selects, organizes and updates sensitive office material in order to provide information vital to the Squadron's Mission.

Answers questions and provide assistance to others orally by telephone or in person. Screens outgoing materials to assure that they are in proper format, accurate, and assembled in accordance with the appropriate directives and procedures.

Utilizes Office Automation software such as Microsoft Word, Excel, PowerPoint, and Outlook. Create pamphlets, brochures, presentations, and other information for distribution for the installation. Department Of The Army

289 Ireland Ave

Fort Knox, KY 40121 United States

06/2012 - 12/2012

Supervisor: Joyce Donley

Contact Representative (OA/PEBO)

Duties, Accomplishments and Related Skills:

I coordinate with the Physical Evaluation Board Liaison Officer (PEBLO) and arrange for medical information from the medical Service Treatment Record, Medical Evaluation Board

(MEB) providers and Veteran’s Affairs (VA) providers. I provide written and verbal instructions pertaining to each step of the disability evaluation system process. I prepare and coordinate documentation for service members’ medical service treatment records and disability evaluation boards. I perform a variety of technical and organizational support duties in the area of work measurement, forecasting, capacity planning, and scheduling. I Compile and develop historical and statistical data. Develop slides, charts, graphs, and other documents for briefings and presentations. I Coordinate and schedule appointments involving verification of patient information. I Prepare travel arrangements for patients and their family members from distant areas of the geographical region. I serve as an advocate for patients in transit and guide patients through the military treatment facility medical appointment process. I Coordinate laboratory tests and ensure completion prior to scheduled appointments. Army Installation Management Command

9325 Gunston RD

Bldg. 1466

Fort Belvoir, VA 22060

03/2011 - 06/2012

Supervisor: /Deborah Taylor

Lead Transportation Assistant

Duties, Accomplishments and Related Skills:

While in this position I perform work arranging for the transportation of freight, passengers, or personal property by Government or commercial means. In this position I provide information and procedures regarding regulations for submitting claims for reimbursement. I conduct briefings for service members to counsel and assists in the shipment and/ or storage of personal property. I schedule and coordinate moves between military personnel and private contractors. As a Transportation Assistant I am responsible for initiating a wide variety of nonrecurring passenger travel requiring an authoritative procedural knowledge of various travel policies, regulations, and laws. I review travel requests for compliance with policies and regulations and discusses with operating officials travel items. I have knowledge in the application of an extensive body of transportation regulations that relate to the movement of a wide range of specialized shipments and travel procedures, restrictions and allowances. I have contact with employees in the same agency but outside the immediate organization, members of the general public in moderately structured settings, airline representatives, travel agencies, moving companies and storage warehouses. I identify and reconcile discrepancies and discuss with applicants to ensure they are aware of any additional cost or liabilities. I trace shipments which have not arrived when scheduled, and request transshipment when required due to diversion or shipper to another assignment or other valid reason. I determine and advice on entitlements or procedures related to temporary storage of goods, weight allowances and shipment of personal property. Receive, review and processes correspondence, orders, and applications to move property from residence and non-temporary storage. I make sure all Household goods are stored and shipped in accordance with the Defense Transportation Regulation Part IV, United States Air Force

371 Ft Lancaster Ave Bldg. 423

Goodfellow AFB, TX 76908 United States

04/2010 - 03/2011

Supervisor: Edward Ford

Transportation Assistant

Duties, Accomplishments and Related Skills:

In this position I provide information and advice to military and civilian personnel regarding their entitlements for shipment and storage of personal property domestic or international. I counsel all authorized military and civilian employees of their entitlements for shipment and storage of personal property and privately owned vehicles. I prepare and process applications for transportation or storage of a wide range of personal property and privately owned vehicles, including special items, of authorized civilian and military members. I plan and process Personal Procured moves for payment through the local finance office. I determine, advise and consult with members on personal needs in light of entitlements based on rank, years of service, and type and amount of property to be moved. I perform cost comparisons and prepare a comparative analysis of potential savings on moves. I use basic office automation functions to generate letters and memorandums. I enter data into predefined spreadsheets, retrieve data from specified electronic records and transmit and receive electronic mail. I have knowledge of a full range of transportation operations as related to the shipment of personal property and instructions, regulations, directives, local operating procedures. I have the ability to respond to a range of questions from government agencies, activity personnel, customers, commercial carriers, and or others regarding the shipment and storage of household goods. 06/2006 - 11/2006

Supply Technician

Supervisor: Lamarcas Barthwaith

Duties, Accomplishments and Related Skills:

In this position I received, stored and issued parts, materials, tools, equipment, and supplies. I maintained stock records of items in stockroom, warehouses or storage yards, under the guidance of a supply technician. I counted, sorted, and weighed incoming articles to verify receipt of items on purchase orders or shipping and receiving documents. I examined stock to verify conformance to specifications. I stored articles in bins, on floor pallets and shelves, according to style, size, or type of material. I filled orders or issued supplies from stock. I prepared periodic or perpetual inventory of stock. I requisitioned parts and materials as needed to meet delivery schedule of contract end items. I posted receipts and made adjustments of inventory counts and stock records, reported spoilage of or damage to stock, location changes and refusal of shipment. I marked identifying numbers, codes, or letters on articles. I issued and distributed stock among mechanics, keeping records of materials issued. I prepared documentation necessary for turn-in or repair of repairable components. I have knowledge of Army, Navy, and Air Force requisitioning procedures and manual stock control records systems to include PBUSE to update stock accountability. I generated ad hoc reports and input data into spreadsheets. I determined and maintained stock levels of authorized supplies and orders recurring and non- recurring items. Maintained property accounts and records, while conducting searches for information pertaining to complex and or unusual supply transactions. Coordinate installation supply support operations to assure that the necessary items were in place to meet required needs. Provided recommendations on short/long- term inventory management operations utilizing supply systems data metrics. Defense Logistics Agency

2001 Mission Dr.

New Cumberland, PA 17070 United States

05/2005 - 06/2006

Traffic Management Specialist

Supervisor: Jim Shatto

Duties, Accomplishments and Related Skills:

While serving in this position I was working in Kuwait for the Defense Contingency Support Team as an emergency essential Traffic Management and General Supply Specialist for the Theater Consolidation and Shipping Point as well as the Defense Depot Kuwait. In this position I monitored and reported on the Product Assurance for Transportation. I provided technical evaluations of the readiness of all products requiring monitoring and oversight in order to resolve complex problems. I assisted the Contract Officer in establishing objective measures of performance, efficiency, and effectiveness of Theater operations. I organized, administered and evaluated the receipt, in-transit stows, shipment segregation/consolidation, and packing segment of the Theater supply quality assurance program to ensure that the contractors meet their requirements. Daily I monitored and analyzed the contract between the theater shipping point and the contractor. I assessed and analyzed product assurance outputs in relation to contractual technical requirements to determine if the acceptable performance levels were being met. I reviewed the quality assurance surveillance plan and establish procedures for conducting and documenting surveillance of the contractor's work, so that all products and services met contractual quality. I served as a consultant for contract quality assurance with responsibility for directing, developing and implementing quality assurance policies that supported contract surveillance management. I served as a contracting officer's representative on selected contracts, and recommending the issuance of necessary modifications to clarify questions concerning such topics as specification changes, or clarification of contract clauses. As a Traffic Management Specialist it is my responsibility to act as a technical adviser for outbound freight by providing expertise in the movement of freight to various destinations within and outside the continental US. My job consists of developing, analyzing and coordination shipment planning procedures. I conduct transportation cost studies by comparing data and recommending the most cost efficient modes of shipment and carriers. I am responsible for container management, and accountable for all movement, documentation, bookings and tracking of containers at the depot. I act as liaison representative between transport planners, carriers and freight classifiers making sure that compliance with DOD, DLA, and DDC along with other governmental policies, laws, directives and regulations are met. I book containers aboard vessels and ocean carriers bound for conus and oconus ports through IBS and also provide ground transport. I am multi skilled in Material Release Orders, TCMDs, writing Radio Frequency tags, shipping, transshipping and tracking. Help develop and maintain filing systems for Cargo Booking Request and process data thru DSS. Compile data and statistical information for reports and tracking purposes. Submit required reports/spreadsheet or tracking information upon request. I am able to track all movement of freight to and from the Depot by DSS and carrier web sites. I actively define problems and provide recommendations for solutions to meet customer satisfaction. I update NSD and carrier tables. I prepare performance reports on dedicated trucks and commercial vendors. I assure that all transportation regulations are followed.

Veterans Administration

420 N James Rd

Columbus, OH 43219 United States

05/2000 - 05/2005

Medical Records Technician

Supervisor: Shelley Leister

Duties, Accomplishments and Related Skills:

My duties included receiving all request for release of information concerning inpatient, outpatients and former patients as assigned. I determined if the request should be handled as a billing case or a regular release request. I determined the legitimacy of all request and determined if a release is necessary and or adequate to cover information to be released. I reviewed each piece of correspondence and/or interviewed patients and third parties to ascertain information desired. All request were reviewed to determine the purpose and legitimacy of request under the Privacy Act. I analyzed, selected and compiled appropriate information, records by accessing pertinent patient information from Veterans Integrated System Technology. I prepared summaries, composed correspondence and transmitted disclosures that reflected professional appearances and a timely response. Information requested was contained in both current medical charts, computerized databases and/or in old, inactive perpetual zed and retired files. I examined simple and complex legal documents such as medical records; administrative records court orders, power of attorneys and legal instruments appointing guardians. I was responsible for a variety of tasks related to medical records, coding, abstracting, data entry, statistical reports, quality audits, consult tracking and data validation. I had daily contact with veterans, their families, administrative and professional staff of the Medical Center, insurance companies, VARO employees attorneys, service organizations representatives other state and federal agencies. In this position I compose letters in clear and concise manners. I utilize office automation hardware and software to maintain database files to create, edit and print a variety of documents. I respond to customer problems or complaints and devise plans to correct the problems. I meet predefined timelines and change priorities when necessary. Education:

Timken Senior High School 521 Tuscarawas st w Canton, OH United States High School or equivalent 06/1986

GPA: 3.5 of a maximum 4

Major: College-Prep DATES ATTENDED 9/1984-6/1986

Relevant Coursework, Licenses and Certifications:

Certificate of Achievement Apollo Familiarization, Transportation Asst. GS-2102/5 Passenger Travel Specialist Course PTSC 2/28/94-3/11/94 Transportation Asst. GS2102/5 Medical Terminology 3/03-5/03 Notary 2000-2006

DeVry University 1350 Alum Creek Dr. Columbus, OH United States Some College Coursework Completed

GPA: 2.4 of a maximum 4.0

Credits Earned: 10 Semester hours

Major: Computer Science DATES ATTENDED 8/1989-12/1989 Ohio State University 2400 Olentangy River Rd Columbus, OH United States Some College Coursework Completed

GPA: 2.5 of a maximum 4.0

Credits Earned: 42 Quarter hours

Major: Pre-Law DATES ATTENDED 9/1986-4/1987 Minor: Business Job Related Training:

Currently attending the Logistics Professional Development Program, Completed the Defense Property Accountability System.

Special Act or Service Award on The Spot Data Control Clerk, Letter of Appreciation For Participation in DCPSO Program Review Transportation Asst. Certificate of Achievement Member of Work team of The Quarter for The Transportation and Shipping Div. Jan-Mar 97 Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

References:

Title Phone Email

Chief Operations/Compliance On Request

Name Employer

Jeff Baldwin Tinker Air Force Base

John Rucci Tinker AFB Functional Director On Request Christopher Fellows Tinker AFB Traffic Management Officer On Request Indicates professional reference

Additional Information:

Typing speed 50wpm

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