ASHISH CHOUHAN

VILL-PALWALA,P.O DURGELLA,THE-SHAHPUR,DISTT-KANGRA (HIMACHAL PRADESH ) 176206

MOBILE NO:0091-916-***-**** EMAIL:ac9t8e@r.postjobfree.com

DATE OF BIRTH: 11/06/1985 NATIONALITY:INDIAN

PROFILE:

My objective as a Hotel General Manager is to ensure that all facets of hotel management are moving towards meeting the company’s objective. I have a vast experience in all aspects of general hotel management – financial control, customer management, staff development, hotel maintenance, engineering and hospitality and food services. My over three years experience in a 4-star hotel had widened my knowledge in safety regulations and licensing laws required to run a hotel. I also have hands-on experience in preventative maintenance, which I believe is very essential for the safety not only of the guests but also of the hotel personnel.

SKILLS PROFILE

Admirable experience of supervising working of all staff members and ensuring comfort of all guests

Sound knowledge of various Health and Safety regulations

Profound knowledge of performing work as per customer standards

Ability to develop strategies to facilitate growth in hotel business

Ability to design various financial processes for the hotel

Proficient in communicating with guests

EMPLOYMENT HISTORY:

General Manager

Whispering woods Resort lonavala

Dec 2016 – Present

Monitored all profit and loss statements of the hotel and prepared an annual budget for it.

Coordinated with guests and monitored service trends by evaluating all comment cards.

Administered various billing related issues and coordinated with accounting Manager on same.

Managed and provided resolution for all media queries regarding Hotel.

Ensured work as per the required Standard Operating Procedure.

Communicated with all guests and provided resolution of all queries.

Operation Manager

Vegas inn Manor

April 2013 – Nov 2016

Administered all housekeeping and guest relation activities of the hotel.

Supervised meal services and ensured compliance to all sanitation regulations.

Inspected guest rooms, common areas and ground and ensured efficient cleanliness.

Scheduled preventative maintenance for the facility as per the quality standards.

Evaluated phone charges to ensure compliance to billing and maintained check on the accounting system.

Reviewed all invoices generated for major projects and assisted to resolve all issues.

FRONTOFFICE/RESTAURANT MANAGER UDAY VILAS PALACE MANDAWA Jan 2010-march 2013

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenue and experience

EDUCATION:

DIPLOMA IN HOTEL MANAGEMENT AND HOSPITALITY SERVICES

HP TAKNIKI SIKSHA BOARD DARI(DHARAMSHALA)

2005-2006

SECONDARY EDUCATION STUDY

FROM NIOS NEW DELHI

2001-2003

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