Senior Business Analyst
Resume:
Neha
*********@*****.***
Summary
8+ years of experience in business analysis, agile, business modeling and business requirements gathering in HR, Finance&Banking,Healthcare and Telecommunication sector.
8+ years of experience in gathering business and technical requirements from both formal and informal sessions through Interviews, NetMeeting, Questionnaire, Brainstorming, JAD sessions and conference calls.
Proficient with Success Factors- Applicant Tracking System and strong knowledge of other ATS like PeopleSoft, TaleoRecruit, Workday.
Expert in business process engineering and software development life cycle, including analysis, design, development and implementation of software applications.
Have in-depth knowledge of Software Development Life Cycle (SDLC) methodologies, assisting and working on several projects, vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
Directly managed multiple projects involving multiple team sizes. One of the key projects include Eligibility/Renewal using AGILE and SDLC development methodology.
Experience in Eligibility and Benefit systems, ICD-9 to ICD-10 Conversions, HCPCS, CPT, HIPAA4010 and 5010, Claims Adjudication.
Excellent Knowledge in the procedures of Banking & Regulatory Compliances - Anti-Money Laundering (AML): Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) Guidance, Customer Identification Program (KYC/CIP); Basel III, Dodd-Frank Act and Comprehensive Capital Analysis and Review (CCAR).
Good knowledge of OATS/FINRA compliance Reporting.
Well experienced in developing Entity Relationship Diagrams (ERD), Data Flow Diagrams (DFD), Use Case Models, Activity, State, Sequence, and Collaboration Diagrams utilizing Rational Rose, and MS Visio.
Sound understanding of Gap Analysis, requirement management, risk analysis and project plans.
Extensive experience in configuring data mapping of files using Edifices Spec builder.
Extensive experience working with Business Intelligence data visualization tools with specialization in TableauDesktop, and Tableau Server.
Comprehensive knowledge of and solid experience in Derivatives including Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives.
Experience working in cross functional teams and worked in major line of Insurance businesses like Life and Retirement and P&C.
Experience in identifying and documenting detailed business requirements pertaining to Fixed Income Securities and Repo/Reverse Trading Cycle, Equities and Equity Trading Cycle, Derivatives, OTC traded securities Trading Life Cycle, Portfolio Management, Corporate Action, and Wealth Management.
Experience in documenting Use Case Specification documents, Test Plans, Test Cases& Scenarios, Traceability Matrix, Business Validation, Validation Result document.
Involved in Data Analysis, Data Mining, Designing and Implementing Data Warehousing applications focused mainly on Querying and Reporting techniques.
Proven ability to work effectively in a team environment.
Excellent problem solving skills, team player with good communication skills.
Extensive knowledge of Analysis, Design & Development using BRD’s, Use Case Diagrams &RequisitePro, Maintenance & Development of Legacy systems.
Business Analyst experienced in all phases of software development life cycle (SDLC), including Requirement gathering and BRD documentation, use casing, functional specification, business case analysis and testing.
A strong understanding and working knowledge of HRIS Platforms like SuccessFactors, HRsmart &Icims.
Experience with HR Data Management and system administration.
A strong understanding of general Human Resources concepts including familiarity with the following functional areas (Recruiting and Staffing processes, Payroll, Org Development, Onboarding).
Working experience in multiple technologies, Platforms & Tools, Re engineering legacy systems to web based applications, CRM applications & ETL processing.
Working knowledge of Amazon Web Services (AWS) and Cloud Data Management.
Exceptional problem-solving and communication, with in depth understanding of Big Data Application, Databases, Enterprise Architecture and Cloud technologies. Enjoy getting hands-on development experiences.
Good experience in core PL/SQL development. Implemented pl/sql objects like Stored Procedures, packages, Triggers.
Excellent knowledge in Database Management, Involved in Data Analysis and Data Mapping.
Ability to interact with developer and manager for system enhancements, transforming business requirements to use case models using MS Visio, Rational Rose.
Experience in conducting Joint Application Development (JAD) sessions with End-Users, SMEs, Onsite Offshore users, creating a matrix environment, requirement gathering, walkthroughs and customer interviews.
Expertise in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose, Rational Requisite Pro, Rally, and HP Quality Center.
Extensively interacted with the QA Team in creation of the Test Plans, Providing Test Data, Creating Test Cases, and Issuing SRs upon detection of bugs and collecting the Test Metrics.
Thorough knowledge of HP Quality Center and Defect Lifecycle and Triage process.
Experience in Black BoxTesting and User Acceptance Testing (UAT).
Possess a detail-oriented nature with excellent communication, conflict resolution, analytical and interpersonal skills, and paving way for improvement in partnership with Client Project team.
Worked in various technologies such as XSLT, XPATH, CSS, XML, and HTML.
Education
New York Institute of Technology - New York 2011
Masters in Human Resources Management
Sardar Patel University - India 2004
Bachelors in Business Management
Skills
Web/Cloud Technologies
HTML, DHTML, XML, CSS, XSLT, JavaScript, Amazon Web Services (AWS)
Software Applications
MS Office, MS Project, MS Visio, MS FrontPage, Dreamweaver, Adobe PhotoShop
SDLC Methodologies
Waterfall, RUP (Rational Unified Process), Agile (Scrum)
Requirements Management
Rational ClearCase, Requisite Pro, Use Cases, User Stories
QA/Testing
Rational Clear Quest, Team Foundation Server, HP Quality Center 11, Quick TestProfessional, LoadRunner
Project Management
MS Project (PERT, Gantt charts), Excel spread sheets
Business Documentation
Requirements Gathering, Business Definition Requirements, Business Processes research, analysis & documentation, Use Case Modeling & Analysis, Functional Requirements gathering, JAD/RAD/JAR Sessions, Gap analysis, SWOT analysis, ROI analysis
Operating System
Windows 95 & 2007, NT/2000/XP, LINUX, UNIX, DOS
Design Tools
Rational Rose, MS Visio (UML)
Database
Microsoft SQL Server, Oracle 10g & 11g, Lotus Notes, MS Access
Change Management
Stakeholder Analysis, Change Classification, Prioritization, & Implementation
Area Domain
Healthcare,, Banking and Finance, Insurance, Telecom, HR
Other Tools
Actimize (AML), Axure, JIRA, IBM Rational Rose, Smart Draw 2008
Experience
JPMC – Jersey City, NJ Oct 2018 – Present
Sr. Business Analyst
J.P. Morgan Chase & Co. is an American multinational investment bank and financial services company headquartered in New York City. JPMorgan Chase is the largest bank in the United States, and is ranked by S&P Global as the sixth largest bank in the world by total assets as of 2018, to the amount of $2.535 trillion. It is the world's most valuable bank by market capitalization.
Actimize (AML):
Nice Actimize Solutions (AML Reporting)Enhancement of NICE Actimize solutions for the Anti-Money Laundering (AML) Transaction Monitoring System which enables end-to-end coverage for the detection, scoring, alerting, workflow processing, and reporting of suspicious activity. The project is focused on the preparation of CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) as per the AML compliance laws using the NICE Actimize software.
Responsibilities:
Established the product roadmap, backlog and sprints; resulting in continuous visibility of the project.
Created flow charts and documentation required for product success.
Facilitated continuous process improvement and best practices.
Assist in the administration and review of Client Risk Scoring, Client Identification, Client Onboarding, identifying Key Risk Indicators(KRI) and KYC documentation oversight/management requirements.
Led and implemented end-to-end AML KYC process and platform transformation initiative to improve BOW’s AML Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Customer Risk Profiling processes to comply with OCC consent order requirements and AML regulations.
Troubleshoot CDD and WLF alert issues working with Actimize and identified and reported trends of fraudulent inquiries to senior management.
Thorough understanding of various modules of AML including Watch List Filtering, Suspicious Activity Monitoring, CTR, CDD, and EDD.
Worked on AML/Trade Surveillance activities for fixed income and equities: BRD, Implementation of incident methodology, monitoring threshold.
Prepare Business&Functional requirement documents for securities reporting application using standard SDLC templates in MS Word.
Maintain SDLC standards by documenting Project Request Document, Project PlanningDocument, BRD, FRD, Scope Document, RISK Scorecard, and Planning Phase End Metrics.
Developed Tableau Data Visualization using Pareto's, Combo charts, Heat Maps, Box and Whisker plots, Scatter plots, Geographic Map, Cross tabs and Histograms.
Write business requirements document for installation of ActimizeAMLWLF (Watch List Filtering) and ActimizeAML CDD (Customer Due Diligence).
Eliciting Trade Surviellance rules and constantly engaging/holding meetings with teams for upto date rule structure.
Assist in creating of Trade Surviellance and creating strategic frameworks compiling with pre-trade, post-trade rules.
Monitored transactions, detecting insider trading and market abuse, complying with complex regulations and provided Trade Surviellance solutions using NICE Actimize.
Study the existing KYC/CIP system and prepared the test data for the CDD/EDD based on the inputs.
Published and shared dashboards and views on Tableau server.
Use AML tool Actimize to generate reports through collecting data from various databases to automate the whole process of CTR, transaction monitoring.
Create High Level Design Document, Test Plan&Test Case Document, UAT testing and Release Plan.
Conduct full analysis/Investigations on all types of accounts from Low to High Risk countries/clients for client data like Retail and Institutional Clients during the client onboarding.
KYC Doc review during Client onboarding. Understand risk factors.
Monitoring and scenario analysis of payment sources/channels and wire transfers.
SAM Profiling models for transactions. Stand alone and Unusual behavior analysis.
Define dashboards/DART views in ActimizeRCM application.
Prepare the report publishing frequencies and the media in which it shall be published (SharePoint), also prepare the document for filing frequency and filing format of the SARs, CTRs to the regulatory agencies and internal systems which adhere to AML principles and procedures.
Study the existing KYC/CIP system and prepared the test data for the CDD/EDD based on the inputs.
Use JIRA to maintain and update status of each change request, enhancement, production issue and bugs for test results.
Involve in making appropriate commitments through story selection, sizing and tasking.
Involve in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives& Reviews, Daily Stand ups, User Stories and Acceptance Criteria.
Create and prioritize the Back Log in JIRA, coordinate Planning Sessions and maintained User Stories and Acceptance Criteria.
State Street, Boston, MASept 2017 – Sept 2018
Sr. Business Analyst
State Street Corporation is an American financial services and bank holding company headquartered at One Lincoln Street in Boston with operations worldwide. It is the second United States bank on the list of oldest banks in continuous operation; its predecessor, Union Bank, was founded in 1792. State Street is ranked 15th on the list of largest banks in the United States by assets. It is one of the largest asset management companies in the world with US$2.511 trillion under management and US$31.62 trillion under custody and administration. It is the largest custodian bank in the world.The company is ranked 259th on the Fortune 500 as of 2018. The company is on the list of the banks that are too big to fail published by the Financial Stability Board.
Global Markets FX:
The project was to build a down-stream reporting system for Global Markets FX Sales and Trading group. The legacy system was replaced with automated back office reporting system.
Responsibilities:
Worked as a Business Analyst in State Street Global MarketsFX Sales and Trading centralized Data warehouse for downstream reporting.
Helped in defining Change Management Process for Release Management Team.
Worked on data mapping, load process, and extract process.
Acquired extensive knowledge of financial products, services & terms during day-to-day tasks, such as - Exchange Traded Derivatives (Futures, Options, Single Stock Equities, Commodities & FX Currency).
Conducted market research and analysis in Capital Markets consisting of Stock Market and Bond Market.
Understanding of Financial and Regulatory reports, AML reports including Suspicious Activity Reporting (SAR), OFAC reports, Currency Transaction Report (CTR) and CMIR reports.
Met with users and stakeholders to understand the data migration, gathered requirements through interviews (group and one-on-one), at hand data models and documents.
Streamlining the process for creating data dictionaries for ETL developers.
Interacted with Global Transfer agency and global information warehouse to gather requirements.
Worked on Investment/portfoliomanagement in multicurrency securities, equities, Fixed Income, portfolio accounting and related back office processing, lifecycle of a trade, Lifecycle of an account, Security setup, Account setup, Reconciliation.
Conducting requirement sessions and successfully translating of those requirements into Use Cases and GUI wireframes.
Documenting business and system needs via the creation of a variety of documents including Scope documents, Use Case Storyboards, GUI wireframes and Software Requirement Specifications.
Extensive experience in configuring data mapping between different Databases.
Documented Requirements for Activity management, Fixed Income, Asset Management Services, Client portfolio management, Order management system, Performance, Equities, Reconciliation, Transaction capture/Execution and reporting requirements for the user interface.
Defined data load rules and extract rules.
Software Re-Engineering using Agile methodology and Continuous Improvement techniques.
Worked with financial services as a part of the application.
Resolved issues and improvised the process to ensure a stable and accurate solution.
Validated business rules and all artifacts with users, approval and sign off.
Provided technical and business knowledge to clients.
Worked with the architect, developers on business and technical issues, helping in designing of the system and testers to ensure all requirements are correctly translated.
Worked with the team on security features: web, encryption, content management, and authentication and SSO possibilities.
Updated and modified progress and resources allocation in MS project for the team.
Was part of UAT and SIT team.
Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's Win Runner.
Created test plans, scripts and facilitated user acceptance testing.
Netapp– Sunnyvale, CA Sept 2016 to Aug 2017
Business Analyst
NetApp, Inc. is a hybrid cloud data services and data Management Company headquartered in Sunnyvale, California. It has ranked in the Fortune 500 since 2012. Founded in 1992 with an IPO in 1995, NetApp offers hybrid cloud data services for management of applications and data across cloud and on-premises environments.
Workforce Data Management:
The project involved establishing Master Workforce Data; aligning key data definitions, including all attributes, source system and authorized users, as it relates to workforce data and come up with worker data dictionary. The project involved building end state architecture having a solution for secure and governed integration and reporting for all 19 systems that are connected to PeopleSoft at Netapp. Succesful completion of project resulted in universal data field definition across the organization through uniform alignment and integration.
Responsibilities:
Analyzed, coordinated, and documented project requirements, project processes and procedures and its changes throughout
the software development lifecycle.
Assisted the Project Manager and Project Lead with her duties as assigned to successfully complete the project.
Worked with various cross-functional teams and IT managers to gather requirements and understand the flow of data.
Coordinated task between various geographical locations to verify and validate the requirements.
Coordinated testing and development activities for PeopleSoftHCM requirements.
Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.
Worked on multiple dependent applications that use PeopleSoft as primary database
Worked with various application leads to co-ordinate the project related tasks.
Created and managed Project Charter, Project Plan, Risk log, Issues log, Status reports, project teammeetings and other project related project office activities and strategy documents in collaboration with the HCM Program manager.
Involved in project management under Project Manager from initiation to closure.
Assessed vendor products and maintained positive vendor relations.
Conducted and documented weekly status review for upper management.
Coordinated system testing including conference room pilots and prototyping to refine system design.
Coordinated one-on-one sessions with stakeholders to define and capture business requirements.
Performed effort estimation based on complexity method and assigned resources based on effort loading. Responsible for meeting milestonedeadlines.
Performed User Acceptance Testing (UAT), which involves developing test plan, test scenarios, creating, validating.
Documented high-level scenarios to guide the testing teams.
Analyzing and resolving issues, which has a potential to jeopardize the performance of team.
Conducted one-on-one sessions with implementation team members to define detailed reporting specifications.
UBS- Stamford, CT Sept 2015 – Aug 2016
Business Analyst
UBS Group AG[nb 1] is a Swiss multinational investment bank and financial services company founded and based in Switzerland. Co-headquartered in the cities of Zürich and Basel, it maintains a presence in all major financial centers as the largest Swiss banking institutionin the world. UBS client services are known for their strict bank–client confidentiality and culture of banking secrecy.. The bank's large positions in the Americas, EMEA, and Asia Pacific markets make it a global systemically important financial institution.
OATS Reporting/FINRA
Project was to build an OATS Reporting system and Trade Reconciliation system, which involved reporting all order and trade events to FINRA as per OATS requirements and reconciling trade drop copies received from various exchanges with trade feeds received from various UBS trading units.
Responsibilities:
Involved with reporting of all US equities transaction of UBS to FINRA using OATS reporting.
Reconciliation of all trades with various exchanges using Dropcopy.
Collaborate with stakeholders to gather business requirements.
Participated in Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams.
Analyzed requirements and created BRD, Use case, Process flows, Use case diagrams using MS Visio.
Documented business process and training manuals.
Ensured requirements were properly implemented at testing.
Assisted in writing Test plan, Test cases and participated in UAT.
Performed all aspect of verification including feature testing, functional testing, unit testing, regression, load and performance testing.
Used Ms Access Macro to automate task in a table by adding functionalities to the form and report in a table.
Summarized data from a table using Ms Access Pivot Table tool.
Developed SQL queries to validate back end database.
Used data warehouse tools like Micro strategy and Business object to report and analyzed data
Performed black box testing.
Prepared status report, charting out schedules, allocation and management of technical and humanresources using MS Excel and Project
Assisted SME’s to refine requirement to meet customer specifications.
Validate system requirement against business requirement to derive defect resolution following SDLC.
Demonstrated excellent verbal and written communication skills.
Royal Bank of Canada – NYC, New York Feb 2014 -Aug 2015
HRIS Business Analyst
RBC Capital Markets is a global investment bank providing services in banking, finance and capital markets to corporations, institutional investors, asset managers and governments globally. Locations span 70 offices in 15 countries across North America, the UK, Europe and the Asia-Pacific region. Employment estimates for RBC professionals are roughly 7,200 per company reports. Services provided include insights required to raise capital, access markets, mitigate risk and acquire or dispose of assets for clients worldwide.
SuccessFactors Integration and Implementation:
Worked on implementation and integration of Success Factors for the purpose of Application Tracking and Employee Performance Evaluation. The new applicant tracking system provided one central location for all employee recruiting and performance related data and documents.
Responsibilities:
Worked on implementation and integration of Success Factors for the purpose of Recruiting/Application Tracking and Performance Management/Employee Performance Evaluation. The new applicant tracking system provided one central location for all employees recruiting and performance related data and documents.
Worked as a HR Business Analyst to incorporate and provide support to Applicant Tracking System- Success Factors. Supported both recruiting and performance evaluation modules of Success Factors.
Proficient with Success Factors- Applicant Tracking System and strong knowledge of other ATS like PeopleSoft, Taleo Recruit, Workday.
Prepared, created, documented and customized statistical summaries, reports from HRIS involving recruiting and performance related information.
Facilitated brainstorming sessions with various stakeholders to refine and gather various requirements. Held JAD session and conference calls as and when required.
Developed and prepared project documentation including requirement specifications, use cases, test scripts and plan. Responsible for test strategy document review and globalUAT.
As an HRIS solution provider worked with the Talent Acquisition (TA)team, corporate and/or regional IT functions and the external vendor to enable end–end recruitment capabilities.
Liaise with Applicant Tracking System vendor on open issues/tickets.
Set up custom reports, as necessary, for the Talent Acquisition (TA) team i.e. internal data requirements, annual and ad hoc reporting and development of dashboard reporting to support the need of global staffing metrics.
Developed HR System documentation and provided training for HR Systems users. Prepared specifications and designed and tested new implementations and enhancements to HR Systems.
Partnered with vendors and IT group in the development, testing, and rollout of integrations, interfaces, and upgrades in HRIS capabilities.
Established standard operating procedures and audit processes within the Applicant Tracking System to ensure processes are compliant and data integrity is maintained.
AT&T- NJ Jan 2012 - Jan 2014
Business Analyst
AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas.[5] It is the world's largest telecommunications company, the largest provider of mobile telephone services, and the largest provider of fixed telephone services in the United States through AT&T Communications.
IVR Billing System
Project was to build an IVR billing system that catered to the billing queries and bill processing for global AT&T users. This was an advance IVR system includes speech recognition capabilities that allows customer to communicate with a computer using simple voice commands.
Responsibilities:
Managed the requirements and ensured that all the phases have traceability to the requirements.
Created use-case models, business process flows and activity diagrams using UML(Ms Visio).
Produced&maintained Requirements Traceability Matrix.
Conducted Requirement Gathering Workshops like JAD & JAR’s.
Response Team (IVR) allowing customers to use a card on file to capture recurring debit authorization (Customer Care, telco partners, and vendors). Functionally documented customer needs for IVR team.
Supported integrated billing for Telco Partners. Project touched all levels of customer experience including Call Center.
Facilitated requirements analysis process, Statistical Analysis, developed strong working relationships with business partners, directors, and development teams and built domain expertise.
Reviewed and approved high-level designs, functional specifications, user interface designs, and test cases
Worked with software developers on the design and specification of features.
Communicated with customers and translated requirements into specifications, bugs, and software solutions.
Developed and executed thorough test plans in a timely and efficient manner for all areas of the product.
Project Progress Monitoring&Reporting, Project Level Issues Resolution, Technology conflict resolution and Cross-functional Process Flow Monitoring.
Good knowledge in using the Business Process & Requirement Management Tools.
Manage end-to-end technical solution and baselines through technical reviews (BRRs,SRRs,CDRs,TRRsetc) which are essential for implementation success of the project.
Analyzing slippages and address issues through Root Cause Analysis & Gap Analysis.
Performed project retrospection and project closure activities.
Aetna Healthcare - Gurgaon, India April 2007 – April 2009
Business Analyst
Aetna is an American managed health care company that sells traditional and consumer directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans, primarily through employer-paid (fully or partly) insurance and benefit programs, and through Medicare. Since November 28, 2018, the company has been a subsidiary of CVS Health.
Responsibilities:
Improved upon my knowledge of the Medicare and Medicaid policies, which helped understand and manage these requirements efficiently.
Involved in GAP analysis to identify AS-IS process and TO-BE process.
Prepared and maintained Requirement Traceability Matrix (RTM) including both functional and non-functional requirement
Worked on preparing Business Requirement Document (BRD), and Functional Requirement Document (FRD) to help aid the development team.
Worked on creating the project plan, which included information including project activities, anchors, efforts, etc. and tracked the developments of the project .
Prepared the activity diagram and sequence diagram to give clarity to all stakeholders of the project on the flow of operations of the system and timelines of each actors involved in the project.
Used Agile model to ensure that all the requirements are met at the completion of the project.
Prepared use case diagrams and use case description by studying the requirements and discussing them with the subject matter experts (SME) and users
Ensure that the ICD-9-CM diagnosis and procedure codes &CPT codes requirements are appropriately incorporated in the COB systems.
Managed change requests by conducting impact analysis, and formulate the implementation plan.
Prepared change request form to provide description of the change requests, the results of the impact analysis, workarounds, if changes are not feasible, and the additional efforts required.
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