HAMID IZOUGARHANE

SAP TECHNICAL CONSULTANT

I – FORMATIONS

MARS 1996 Formation SAP initiale en interne (MATRA MHS)

OCTOBRE 2002 Centre de formation SAP

Formation ADM100 (Administration SAP)

Décembre 2006 Centre de formation ATOS

Administration DBA Niveau 1.

2002-2003 DUTIL diplôma ingenieur Bac +4, école Polytechnique de l’université de Nantes

Major: Software and Networking Project Management, France

1995-1997 DUT Industrial Computing, Conservatoire National des Arts

et des Métiers de Nantes, France Bac +2

1984-1985 INALCO Lisence litterature arabe Bac +3(National Institute of Languages and Oriental Civilizations), Paris Sorbonne France.

1982-1984 Deug II Social Science (University of Nantes), France.

1981-1982 Bac lettres modernes Lycée d’Azrou Maroc mention bien

LANGUES

Français

Courant

Anglais

Technique Professionnel

Espagnole

Courant

Arabe classique

Courant

II – CONNAISSANCES INFORMATIQUES

Langages

CAML, TURING, PASCAL, C, C++, JAVA, PHP, XML

Bases de données

ACCESS, ORACLE v8i,9i, 10g, POSTGRESQL

SYSTEMES

UNIX : HP9000 : HPUX B10.20, SUN-SOLARIS 8,10

AIX : 4.3.3.0, 5 .1.0.0, 5.2.0.0, 5.3.0.0, 5.3.1.0,5.3.3.0

LINUX REDHAT

WINDOWS: 5.5 (2003), 5.0 (2000), WIN NT4 (4.0)

RESEAUX

HUBS, SWITCH, ROUTEUR,

MATERIEL

PCS, STATIONS SUN, VAX, HP9000,

OUTILS

SAP R3, ECC6, NWDI, ORACLE AIX, CTS+,

SOLUTION MANAGER, NETWEAVER, XI,BI APO HANA

TECHNICAL EXPERTISE

SAP BC / WAS / Net Weaver Administration

• Current administration of systems

• AS Installations (Application Servers)

• Constituents copy

• Refresh environment

• Transportation Management

• Authority Setup

• Optimization and performance management

• Problems resolution and management

• Systems upgrade and kernel

• Installation of support packages

• Notes OSS application

• Jobs and impressions management

• Administration of Oracle (backup, export/import,) bases

• Permissions management

• SAP Enterprise Portal: EP 6, EP7

JOB SKILLS

SAP R/3 (4.6, 4.7, ECC6), WAS 6.x, BW, XI, CRM, SRM, MDM, Net weaver 2004s, ALE-Idocs – RFC

• Solution manager, Portal 6.0

Professional Experience

ADMINISTRATEUR TECHNIQUE SAP & systèmes JANVIER 2018 to SERVICE DE COMMISSARIAT DES ARMEES

• Upgrade systems and kernel installation media packages

• APO install server

• Analysis of EARLWATCH, analysis and identification of performance problems

• Monitoring performance and SWAP, monitoring, analyzing dumps, control, monitoring, troubleshooting.

• Management and administration of networks between customers and society: CNS SAPROUTEUR, configuration and generation of certificates secure networks.

• Management of SAP instances, Troubleshooting RFC connections, log analysis and resolution of errors,

SAP BASIS ADMINISTRATOR

Juin 2015 / décembre 2017 LA POSTE RENNES

ADMINISTRATION DES SERVEURS SAP et UNIX

Correction des anomalies (recherche de notes, correction des patchs)

• Application des supports package, mise à niveau du KERNEL SAP

• Sauvegarde et restauration des environnements SAP, refresh

• Gestion des serveurs SAP : gestion des disques, des données, et résolution des incidents liés aux sauvegardes.

• Surveillance des différents paramètres de l'instance SAP

• Assurer le reporting du projet vers le client et en interne, administration, résolution des incidents niveaux 3, application package, installation, upgrade, prise en charge des tâches récurrentes de suivi, de gestion des incidents, problèmes de production sur plusieurs domaines techniques.

• Analyse des EARLWATCH, analyse, identification des problèmes de performance

SAP BASIS ADMINISTRATOR

OCTOBRE 2014 FEVRIER 2015 AUGUSTA REEVES PARIS

Correction related to the upgrade in EHP6 errors

• Feasibility study of Unix to Windows Migration

• Analysis of EARLWATCH, analysis and identification of performance problems

• Monitoring performance and SWAP, monitoring, analyzing dumps, control, monitoring, troubleshooting.

• Management and administration of networks between customers and society: CNS SAPROUTEUR, configuration and generation of certificates secure networks.

• Management of SAP instances, Troubleshooting RFC connections, log analysis and resolution of errors,

Installation and configuration de SAP SCREEN PERSONAS

Configuration of SAP FIORI

Configuration of SAP HANA STUDIO

Installation and configuration of SAP HANA LIVE RDS

SAP BASIS ADMINISTRATOR

Janvier 2013/ Mars 2014 SOA PEOPLE Lyon

Interventions chez une dizaine de clients comme Critéo, SOGEVAL, SOGECOFA, DORIS,

Correction related to the upgrade in EHP6 errors

• Feasibility study of Unix to Windows Migration

• Analysis of EARLWATCH, analysis and identification of performance problems

• Monitoring performance and SWAP, monitoring, analyzing dumps, control, monitoring, troubleshooting.

• Management and administration of networks between customers and society: CNS SAPROUTEUR, configuration and generation of certificates secure networks.

• Management of SAP instances, Troubleshooting RFC connections, log analysis and resolution of errors,

• Managing SAP servers: disk management, data, and troubleshooting.

• Monitoring of various parameters related to the proper functioning of the SAP.

• Completion of the prerequisites for the upgrade ECC6 EHP6

• Definition and implementation of environmental changes on the SAP landscape responses to customer problems with documentation.

SAP BASIS ADMINISTRATOR

Juin / Décembre 2012 PIERRE & VACANCES Pierre & vacances Paris

Realization of environment changes on SAP, Customer problems solving with documentation.

Exploitation team planning Manager.

Configuration management, Object versions management.

Shipping management with SOLMAN, copies refresh of mandants.

SAP Network management: Data and Discs management and saving problem solving.

Mandants management (Copy mandant, Import/Export...), Printing management

Shipping management, user problem solving

Surveillance of different parameters concerning good functioning of SAP.

Availability control process batch and update

Mai 2011 / Mai 2012 ARKEMA PIERRE BENITE Lyon, France

Position: SAP Technical consultant: SAP and UNIX Network Administration

•Level 3 SAP support, Reversibility with HP Morocco

•Level 1 and 2 UNIX, SAP Team Trainer in Poland

•Projects planning, organization and participation to weekly steering meetings, checking quality and delivery times

•Risk management, technical team’s management for SAP practices

•Reporting projects to customers, management and solving of level 3 incidents, package application, installation, upgrade and responsibility of following tasks,

•Earlwatch analysis, performance problems analysis and identification. Follow up of performances and SWAP, surveillance and dumps analysis

•Analysis of SQL requirements, availability tests, solving of RFC connexion problems, analysis of logs and errors resolution

•Package support application des supports Packages, KERNEL SAP upgrade

•Saving and restoration of SAP environments and refresh

•SAP networks management: Data discs’ management and saving incidents solving (Data protector).

•Surveillance of different parameters in charge of good functioning of SAP

•Environnement : Unix-HP-UX/Oracle

SAP R3, ECC6, BI, XI, EP, NETWEAVER, solman

Janvier 2010 / Avril 2011 MINISTERE DES FINANCES

Minister of Finance and économies-(Montreuil, Rennes) France

Position : SAP Technical Consultant

SAP NETWORK ADMINISTRATION

•Realisation of environment changes on SAP, Customer problems solving with documentation.

•Exploitation team planning Manager.

• Configuration management, Object versions management.

•Shipping management with SOLMAN, copies refresh of mandants.

•SAP Network management: Data and Discs management and saving problem solving.

•Mandants management (Copy mandant, Import/Export...), Printing management

•Shipping management, user problem solving

•Surveillance of different parameters concerning good functioning of SAP.

•Availability control process batch and update

•Correction of abnormalities (notes research, patchs corrections)

Juin / décembre 2009 Geodis solutions Paris Geodis solutions, Paris

Position : SAP BASIS ADMINISTRATOR

SAP & UNIX

•Administration and SAP servers management

•Correction of abnormalities (notes research, patchs corrections)

•SAP formations for firm colleagues

•Roles management, modification of profil users

•Applications of Supports Packages, application of OSS notes.

•Supervising of different parameters linked to the good functioning of SAP instance

•Correction of abnormalities (notes research, patchs corrections)

•SAP server’s management: data disks management, resolution of problems linked to saving.

Juin 2008 / Mai 2009 EURIWARE

EURIWARE SAINT QUENTIN EN YVELINES

Position: SAP BASIS ADMINISTRATOR

PROJETS MANAGEMENT

Installation, configuration SAP ECC6 servers setup

•Technical SAP R3 assistance, Net Weaver 2004s, BW, XI, EP

•Pre-maintenance (note research, patchs correction)

•Applications of Packages supports, application of OSS notes.

•Administration System, Assistance and technical following toward clients.

• Production and reassurance SAP, clients’ accounts following, level 3 support

•SAP server’s management: data disks management, Administration and BRTOOLS management.

•Following of ITIL methodology ITIL

•Configuration and integration of new environments in CUA.

•Definition and modification of environment realisation on SAP programs, responses to customer’s problems with documentation, planning’s check-lists linked.

•Configuration management, Object version management, tables, etc.

•Supervising of different parameters linked to the good functioning to SAP authority

•Authorities availability control, process batch and update

•Control list of users, followed by server’s repartition, lists of batch

•Daily tasks at batch inputs level, performances, data disk space.

•Roles management, modification of profile users, CUA management.

•Creation of mass users (SU10, SECATT), 2000 users.

•Creation and definition of new roles, transport management.

•Saving management : NETWORKER, NETBACKUP

Environnement : Unix-AIX/Oracle

SAP ECC6, BI, XI, EP, NETWEAVER, BRTools

Nov. 2007 / Mai 2008 SCHNEIDER ELECTRIC Paris

SCHNEIDER ELECTRIC RUEIL MALMAISON 92500

Position : SAP BASIS ADMINISTRATOR

PROJETS AND COORDINATION MANAGEMENT

Responsible of two teams SAP and UNIX (12 persons)

Transfer of competences: formations of level 1 and 2 teams

Participation at recruiting interviews

Administration and SAP servers management (90 instances)

Installation and SAP systems upgrade.

Installation, configuration and SAP ECC6 server’s setup.

Technical SAP R3 assistance, BW, XI, CRM and EP

Pre-maintenance (notes research, patchs problems)

Level 3 SAP support of environmental integration

Applications of packages support, application of OSS notes.

Administration System, Assistance and technical following toward clients

Install and configuration Solution Manager 4.0 (scénario Monitoring)

Net Weaver 2004s et Portal, IPC, SOLMAN, administration J2EE

Execution and SAP project extension, transports

Following and insurance of SAP of clients account support level 3

Transfer of competences: formations of level 1 and 2 teams

Configuration and integration of new environments into CUA.

Administration and BRTOOLS management

Problems resolution with EARS.

Saving management: NETWORKER, NETBACKUP

Following of ITIL methodology ITIL, installation

Environnement :Unix-AIX/Oracle

SAP ECC6, BW/XI, EP, NETWEAVER, Solution Manager

Septembre / Oct. 2007 AGIDIS SERVICES AGIDIS SERVICES CHAMPS SUR MARNES 77420

Position: TECHNICAL PROJEC CHIEF UNIX SAP

MANAGEMENT and SUPERVISION

Supervision and installation of 2 IT rooms

Installation, configuration and setup of SAN (5 servers AIX 5.3)

Installation, configuration and setup of 5 servers SAP ECC6

Installation of NETWEAVER, SOLUTION MANAGER

07/2007 – 08/2007 ACCENTURE FRANCE PARIS

Position : SAP BASIS ADMINISTRATOR

PROJET HOPITAUX DE PARIS APHP

Administration of SAP servers & installation.

Installation and configuration of SAP servers,

Installation of AIX 5.3.3 servers

Installation of NETWEAVER, SOLUTION MANAGER

03/2007 – 07/2007

INDUSTRIES PIERRE FABRE CASTRES

Position : SAP BASIS ADMINISTRATOR

ADMINISTRATION OF SAP SERVERS

Definition and modification of environment realization on SAP programs, responses to customer’s problems with documentation, planning’s linked check-lists

Configuration management, Object version management, tables, etc.

Transports orders, copy and mandants refreshments.

SAP server’s management: data disk management, resolution of problems linked to savings

Users account management (650 users) in mainly places in France.

Mandants management (Mandants copy, Import/Export...), impression management

Transports order management, resolution of user’s problems

Supervising of different parameters linked to the good functioning of SAP instance

Availability of authorities control, batch and update process

Control list of users followed but servers repartition and batch

Daily tasks batch inputs level, performance, disk space, dashboards, interfaces and batch treatment chains

Administration of data base Oracle with SAPDBA

Following of the size of the table and index followed by extensions

Reorganisation of database

Quality global service of applicative SAP management (answer time, upgrade systems optimisation)

Savings restorations, BRBACKUP, BRARCHIVE, BRRESTORE under SAP or SAPDBA

Savings management : NETWORKER, NETBACKUP

Methodology : ITIL

Roles management modification of profile users, CUA management

Archiving: Reorganisation of data base, Table Spaces and Tables)

installation of saving process and restorations on SAP

Environnement Unix/Oracle/SAP

03/2004 – 02/2007

ATOS ORIGIN INFOGERANCE : EDF/GAZ de France

Position: UNIX AND SAP EXPLOITATION ADMINISTRATOR

Managing remote serves: 1250 Servers including 110 SAP servers.

Systems installations and administrations: AIX, Linux, Solaris, Windows

Work request management and supervision, solving problems

Users account management, peripherals management and files systems management (CFT, INFORMATICA, OMNIVISION, HMC…)

Installation of SAP packages supports

Application SAP corrective with and without assistant notes

Version BRTOOLS installation, problems treatment SAP

SAP transport management and STMS configuration

Planning and Supervision of SAP jobs

Export and Import mandants, mandants copy

SAP kernel refreshment by offline saving

Post-refresh SAP actions, check of base post-copy actions

installation and management of new printers.

Roles management and modification of profile

Production of statistics about SAP resources use

SAP envelopes creation (kernel, file systems)

Users account management, jobs planning

Installation and servers networking

Version AIX 4.3.2, 4.3.3, 5.1, 5.2, 5.3.3 installation

Astreinte informatique, problems treatment with COGITO.

Environnement Unix/Aix/Oracle/NT/SAP

01/2003 – 02/2004

RECTORAT DE L’ACADEMIE DE NANTES

Position : TECHNICAL AND TEAM LEADER, RESPONSIBLE CDD

•Preparation and realisation of IT cables and phoning : Technical Armoire connexion, Hubs, Switch, Routers, wall network, fibre optic,

•Installation, validation tests.

•Management and animation of technician’s teams,

•Team planning, organisation, abnormalities analyse.

•Calling centre of all the academic establishment management. Intervention and resolution of problems, news IT parks installation.

•Contact with establishment chiefs and dates of intervention planning

• Environnement : PC, PO 97, 2000

01/1990 – 03/2002

MATRA MHS / ATMEL NANTES SA

Position: EXPLOITATION RESPONSIBLE AND HELPDESK RESPONSIBLE

Administration supervision tools HP Open View :

•alarms systems management and problems analyses via : Open view Operation Centre.

•Backups management: Savings re-establishment: HP-OMNIBACK

•Escalation of problems analyse by HP OV ITO tool

•Network management : Protocoles IP, DNS et X25.

•IT stand by, following and resolution of problems linked to SAP, Net base, catalogue, printing problems, courier service on Atmel site (France), Bracknell (England), Helbroon (Germany), exploitation systems management (25 Servers in rooms), and away servers via ITO tool: HP3000/MPEX /CATALOGUES, configuration of Systems + Patch.

HP9000 / HP-UX / UNIX / ORACLE / SAP / CATALOGUES.

•SAP management: Backups, Transports, mandant, Roles given to user

IT room management

•Responsible of Help Desk for Atmel in Nantes and for all European affiliate, Asia, USA and Philippines.

•Animation of high tech meetings and crises cellules linked to SAP.

•Unity activity by performance showing installation management, time of deliverance, and following of problems until final resolution. responsibilization of the service in order to guaranty a great quality and the efficacy of the answers given to users who work on SAP.

•Good relationship in user’s assistance, assistance, advices and formation.

•Redaction of process, documentations, présentations, notes, information.

•Coordination with all the services of the firm and assurance of reporting with the IT responsible

•Responsible of the firm database 18000 supports.

•Responsible of payment treatment in relation with personnel service

•Printers under SAP management: resolutions of problems for: (Win95/98/2000/XP/UNIX/NT/LINUX/Access/Excel/PowerPoint/ Lotus Notes.)

•Materials: Architecture PC and peripheries.

•Exploitation systems: DOS; Windows 3.1, 95, 98, 2000, XP.

•Software: Word, Excel, Access, Antivirus, AVG

• Local networks: Netware de Novell, Windows NT, INTERNET

• Call pick and problems linked to the IT room and the entire firm resolution :(400 users including 200 PC and more than 170 stations SUN).

Environnement : PO 97, 2000, XP, Linux, Unix/Aix/Oracle/NT/SAP,

HP Open View Operation Center ITO

HP-Omni back, Antivirus, Messageries, VNC

Education - Certifications

1998

DUT Industrial Computing, CNAM, Nantes

2001

2003

DUTIL Polytechnic School of the University of Nantes (IRESTE)

-Project manager Software and Networks-

DUT Industrial Computing, CNAM, Nantes

Language skills

French

Fluent

English

Technical and Professional

Espagnol Fluent

Classical Arabic Fluent

Software skills

SAP R/3 CO (all modules), PS, BW + Cross application integration

Solution Manager

SAP I-Tutor

Mercury

Service Center (Peregrine System)

WEB METHODES 7 Training

DATA PROTECTOR Training

Initial intern SAP training (MATRA MHS)

SAP Training centre

ADM100 Training (SAP Administration)

Training centre ATOS

Administration DBA Level 1 .

Certification

ITILV3 Certification

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