Sap Management
Resume:
HAMID IZOUGARHANE
SAP TECHNICAL CONSULTANT
I – FORMATIONS
MARS 1996 Formation SAP initiale en interne (MATRA MHS)
OCTOBRE 2002 Centre de formation SAP
Formation ADM100 (Administration SAP)
Décembre 2006 Centre de formation ATOS
Administration DBA Niveau 1.
2002-2003 DUTIL diplôma ingenieur Bac +4, école Polytechnique de l’université de Nantes
Major: Software and Networking Project Management, France
1995-1997 DUT Industrial Computing, Conservatoire National des Arts
et des Métiers de Nantes, France Bac +2
1984-1985 INALCO Lisence litterature arabe Bac +3(National Institute of Languages and Oriental Civilizations), Paris Sorbonne France.
1982-1984 Deug II Social Science (University of Nantes), France.
1981-1982 Bac lettres modernes Lycée d’Azrou Maroc mention bien
LANGUES
Français
Courant
Anglais
Technique Professionnel
Espagnole
Courant
Arabe classique
Courant
II – CONNAISSANCES INFORMATIQUES
Langages
CAML, TURING, PASCAL, C, C++, JAVA, PHP, XML
Bases de données
ACCESS, ORACLE v8i,9i, 10g, POSTGRESQL
SYSTEMES
UNIX : HP9000 : HPUX B10.20, SUN-SOLARIS 8,10
AIX : 4.3.3.0, 5 .1.0.0, 5.2.0.0, 5.3.0.0, 5.3.1.0,5.3.3.0
LINUX REDHAT
WINDOWS: 5.5 (2003), 5.0 (2000), WIN NT4 (4.0)
RESEAUX
HUBS, SWITCH, ROUTEUR,
MATERIEL
PCS, STATIONS SUN, VAX, HP9000,
OUTILS
SAP R3, ECC6, NWDI, ORACLE AIX, CTS+,
SOLUTION MANAGER, NETWEAVER, XI,BI APO HANA
TECHNICAL EXPERTISE
SAP BC / WAS / Net Weaver Administration
• Current administration of systems
• AS Installations (Application Servers)
• Constituents copy
• Refresh environment
• Transportation Management
• Authority Setup
• Optimization and performance management
• Problems resolution and management
• Systems upgrade and kernel
• Installation of support packages
• Notes OSS application
• Jobs and impressions management
• Administration of Oracle (backup, export/import,) bases
• Permissions management
• SAP Enterprise Portal: EP 6, EP7
JOB SKILLS
SAP R/3 (4.6, 4.7, ECC6), WAS 6.x, BW, XI, CRM, SRM, MDM, Net weaver 2004s, ALE-Idocs – RFC
• Solution manager, Portal 6.0
Professional Experience
ADMINISTRATEUR TECHNIQUE SAP & systèmes JANVIER 2018 to SERVICE DE COMMISSARIAT DES ARMEES
• Upgrade systems and kernel installation media packages
• APO install server
• Analysis of EARLWATCH, analysis and identification of performance problems
• Monitoring performance and SWAP, monitoring, analyzing dumps, control, monitoring, troubleshooting.
• Management and administration of networks between customers and society: CNS SAPROUTEUR, configuration and generation of certificates secure networks.
• Management of SAP instances, Troubleshooting RFC connections, log analysis and resolution of errors,
SAP BASIS ADMINISTRATOR
Juin 2015 / décembre 2017 LA POSTE RENNES
ADMINISTRATION DES SERVEURS SAP et UNIX
Correction des anomalies (recherche de notes, correction des patchs)
• Application des supports package, mise à niveau du KERNEL SAP
• Sauvegarde et restauration des environnements SAP, refresh
• Gestion des serveurs SAP : gestion des disques, des données, et résolution des incidents liés aux sauvegardes.
• Surveillance des différents paramètres de l'instance SAP
• Assurer le reporting du projet vers le client et en interne, administration, résolution des incidents niveaux 3, application package, installation, upgrade, prise en charge des tâches récurrentes de suivi, de gestion des incidents, problèmes de production sur plusieurs domaines techniques.
• Analyse des EARLWATCH, analyse, identification des problèmes de performance
SAP BASIS ADMINISTRATOR
OCTOBRE 2014 FEVRIER 2015 AUGUSTA REEVES PARIS
Correction related to the upgrade in EHP6 errors
• Feasibility study of Unix to Windows Migration
• Analysis of EARLWATCH, analysis and identification of performance problems
• Monitoring performance and SWAP, monitoring, analyzing dumps, control, monitoring, troubleshooting.
• Management and administration of networks between customers and society: CNS SAPROUTEUR, configuration and generation of certificates secure networks.
• Management of SAP instances, Troubleshooting RFC connections, log analysis and resolution of errors,
Installation and configuration de SAP SCREEN PERSONAS
Configuration of SAP FIORI
Configuration of SAP HANA STUDIO
Installation and configuration of SAP HANA LIVE RDS
SAP BASIS ADMINISTRATOR
Janvier 2013/ Mars 2014 SOA PEOPLE Lyon
Interventions chez une dizaine de clients comme Critéo, SOGEVAL, SOGECOFA, DORIS,
Correction related to the upgrade in EHP6 errors
• Feasibility study of Unix to Windows Migration
• Analysis of EARLWATCH, analysis and identification of performance problems
• Monitoring performance and SWAP, monitoring, analyzing dumps, control, monitoring, troubleshooting.
• Management and administration of networks between customers and society: CNS SAPROUTEUR, configuration and generation of certificates secure networks.
• Management of SAP instances, Troubleshooting RFC connections, log analysis and resolution of errors,
• Managing SAP servers: disk management, data, and troubleshooting.
• Monitoring of various parameters related to the proper functioning of the SAP.
• Completion of the prerequisites for the upgrade ECC6 EHP6
• Definition and implementation of environmental changes on the SAP landscape responses to customer problems with documentation.
SAP BASIS ADMINISTRATOR
Juin / Décembre 2012 PIERRE & VACANCES Pierre & vacances Paris
Realization of environment changes on SAP, Customer problems solving with documentation.
Exploitation team planning Manager.
Configuration management, Object versions management.
Shipping management with SOLMAN, copies refresh of mandants.
SAP Network management: Data and Discs management and saving problem solving.
Mandants management (Copy mandant, Import/Export...), Printing management
Shipping management, user problem solving
Surveillance of different parameters concerning good functioning of SAP.
Availability control process batch and update
Mai 2011 / Mai 2012 ARKEMA PIERRE BENITE Lyon, France
Position: SAP Technical consultant: SAP and UNIX Network Administration
•Level 3 SAP support, Reversibility with HP Morocco
•Level 1 and 2 UNIX, SAP Team Trainer in Poland
•Projects planning, organization and participation to weekly steering meetings, checking quality and delivery times
•Risk management, technical team’s management for SAP practices
•Reporting projects to customers, management and solving of level 3 incidents, package application, installation, upgrade and responsibility of following tasks,
•Earlwatch analysis, performance problems analysis and identification. Follow up of performances and SWAP, surveillance and dumps analysis
•Analysis of SQL requirements, availability tests, solving of RFC connexion problems, analysis of logs and errors resolution
•Package support application des supports Packages, KERNEL SAP upgrade
•Saving and restoration of SAP environments and refresh
•SAP networks management: Data discs’ management and saving incidents solving (Data protector).
•Surveillance of different parameters in charge of good functioning of SAP
•Environnement : Unix-HP-UX/Oracle
SAP R3, ECC6, BI, XI, EP, NETWEAVER, solman
Janvier 2010 / Avril 2011 MINISTERE DES FINANCES
Minister of Finance and économies-(Montreuil, Rennes) France
Position : SAP Technical Consultant
SAP NETWORK ADMINISTRATION
•Realisation of environment changes on SAP, Customer problems solving with documentation.
•Exploitation team planning Manager.
• Configuration management, Object versions management.
•Shipping management with SOLMAN, copies refresh of mandants.
•SAP Network management: Data and Discs management and saving problem solving.
•Mandants management (Copy mandant, Import/Export...), Printing management
•Shipping management, user problem solving
•Surveillance of different parameters concerning good functioning of SAP.
•Availability control process batch and update
•Correction of abnormalities (notes research, patchs corrections)
Juin / décembre 2009 Geodis solutions Paris Geodis solutions, Paris
Position : SAP BASIS ADMINISTRATOR
SAP & UNIX
•Administration and SAP servers management
•Correction of abnormalities (notes research, patchs corrections)
•SAP formations for firm colleagues
•Roles management, modification of profil users
•Applications of Supports Packages, application of OSS notes.
•Supervising of different parameters linked to the good functioning of SAP instance
•Correction of abnormalities (notes research, patchs corrections)
•SAP server’s management: data disks management, resolution of problems linked to saving.
Juin 2008 / Mai 2009 EURIWARE
EURIWARE SAINT QUENTIN EN YVELINES
Position: SAP BASIS ADMINISTRATOR
PROJETS MANAGEMENT
Installation, configuration SAP ECC6 servers setup
•Technical SAP R3 assistance, Net Weaver 2004s, BW, XI, EP
•Pre-maintenance (note research, patchs correction)
•Applications of Packages supports, application of OSS notes.
•Administration System, Assistance and technical following toward clients.
• Production and reassurance SAP, clients’ accounts following, level 3 support
•SAP server’s management: data disks management, Administration and BRTOOLS management.
•Following of ITIL methodology ITIL
•Configuration and integration of new environments in CUA.
•Definition and modification of environment realisation on SAP programs, responses to customer’s problems with documentation, planning’s check-lists linked.
•Configuration management, Object version management, tables, etc.
•Supervising of different parameters linked to the good functioning to SAP authority
•Authorities availability control, process batch and update
•Control list of users, followed by server’s repartition, lists of batch
•Daily tasks at batch inputs level, performances, data disk space.
•Roles management, modification of profile users, CUA management.
•Creation of mass users (SU10, SECATT), 2000 users.
•Creation and definition of new roles, transport management.
•Saving management : NETWORKER, NETBACKUP
Environnement : Unix-AIX/Oracle
SAP ECC6, BI, XI, EP, NETWEAVER, BRTools
Nov. 2007 / Mai 2008 SCHNEIDER ELECTRIC Paris
SCHNEIDER ELECTRIC RUEIL MALMAISON 92500
Position : SAP BASIS ADMINISTRATOR
PROJETS AND COORDINATION MANAGEMENT
Responsible of two teams SAP and UNIX (12 persons)
Transfer of competences: formations of level 1 and 2 teams
Participation at recruiting interviews
Administration and SAP servers management (90 instances)
Installation and SAP systems upgrade.
Installation, configuration and SAP ECC6 server’s setup.
Technical SAP R3 assistance, BW, XI, CRM and EP
Pre-maintenance (notes research, patchs problems)
Level 3 SAP support of environmental integration
Applications of packages support, application of OSS notes.
Administration System, Assistance and technical following toward clients
Install and configuration Solution Manager 4.0 (scénario Monitoring)
Net Weaver 2004s et Portal, IPC, SOLMAN, administration J2EE
Execution and SAP project extension, transports
Following and insurance of SAP of clients account support level 3
Transfer of competences: formations of level 1 and 2 teams
Configuration and integration of new environments into CUA.
Administration and BRTOOLS management
Problems resolution with EARS.
Saving management: NETWORKER, NETBACKUP
Following of ITIL methodology ITIL, installation
Environnement :Unix-AIX/Oracle
SAP ECC6, BW/XI, EP, NETWEAVER, Solution Manager
Septembre / Oct. 2007 AGIDIS SERVICES AGIDIS SERVICES CHAMPS SUR MARNES 77420
Position: TECHNICAL PROJEC CHIEF UNIX SAP
MANAGEMENT and SUPERVISION
Supervision and installation of 2 IT rooms
Installation, configuration and setup of SAN (5 servers AIX 5.3)
Installation, configuration and setup of 5 servers SAP ECC6
Installation of NETWEAVER, SOLUTION MANAGER
07/2007 – 08/2007 ACCENTURE FRANCE PARIS
Position : SAP BASIS ADMINISTRATOR
PROJET HOPITAUX DE PARIS APHP
Administration of SAP servers & installation.
Installation and configuration of SAP servers,
Installation of AIX 5.3.3 servers
Installation of NETWEAVER, SOLUTION MANAGER
03/2007 – 07/2007
INDUSTRIES PIERRE FABRE CASTRES
Position : SAP BASIS ADMINISTRATOR
ADMINISTRATION OF SAP SERVERS
Definition and modification of environment realization on SAP programs, responses to customer’s problems with documentation, planning’s linked check-lists
Configuration management, Object version management, tables, etc.
Transports orders, copy and mandants refreshments.
SAP server’s management: data disk management, resolution of problems linked to savings
Users account management (650 users) in mainly places in France.
Mandants management (Mandants copy, Import/Export...), impression management
Transports order management, resolution of user’s problems
Supervising of different parameters linked to the good functioning of SAP instance
Availability of authorities control, batch and update process
Control list of users followed but servers repartition and batch
Daily tasks batch inputs level, performance, disk space, dashboards, interfaces and batch treatment chains
Administration of data base Oracle with SAPDBA
Following of the size of the table and index followed by extensions
Reorganisation of database
Quality global service of applicative SAP management (answer time, upgrade systems optimisation)
Savings restorations, BRBACKUP, BRARCHIVE, BRRESTORE under SAP or SAPDBA
Savings management : NETWORKER, NETBACKUP
Methodology : ITIL
Roles management modification of profile users, CUA management
Archiving: Reorganisation of data base, Table Spaces and Tables)
installation of saving process and restorations on SAP
Environnement Unix/Oracle/SAP
03/2004 – 02/2007
ATOS ORIGIN INFOGERANCE : EDF/GAZ de France
Position: UNIX AND SAP EXPLOITATION ADMINISTRATOR
Managing remote serves: 1250 Servers including 110 SAP servers.
Systems installations and administrations: AIX, Linux, Solaris, Windows
Work request management and supervision, solving problems
Users account management, peripherals management and files systems management (CFT, INFORMATICA, OMNIVISION, HMC…)
Installation of SAP packages supports
Application SAP corrective with and without assistant notes
Version BRTOOLS installation, problems treatment SAP
SAP transport management and STMS configuration
Planning and Supervision of SAP jobs
Export and Import mandants, mandants copy
SAP kernel refreshment by offline saving
Post-refresh SAP actions, check of base post-copy actions
installation and management of new printers.
Roles management and modification of profile
Production of statistics about SAP resources use
SAP envelopes creation (kernel, file systems)
Users account management, jobs planning
Installation and servers networking
Version AIX 4.3.2, 4.3.3, 5.1, 5.2, 5.3.3 installation
Astreinte informatique, problems treatment with COGITO.
Environnement Unix/Aix/Oracle/NT/SAP
01/2003 – 02/2004
RECTORAT DE L’ACADEMIE DE NANTES
Position : TECHNICAL AND TEAM LEADER, RESPONSIBLE CDD
•Preparation and realisation of IT cables and phoning : Technical Armoire connexion, Hubs, Switch, Routers, wall network, fibre optic,
•Installation, validation tests.
•Management and animation of technician’s teams,
•Team planning, organisation, abnormalities analyse.
•Calling centre of all the academic establishment management. Intervention and resolution of problems, news IT parks installation.
•Contact with establishment chiefs and dates of intervention planning
• Environnement : PC, PO 97, 2000
01/1990 – 03/2002
MATRA MHS / ATMEL NANTES SA
Position: EXPLOITATION RESPONSIBLE AND HELPDESK RESPONSIBLE
Administration supervision tools HP Open View :
•alarms systems management and problems analyses via : Open view Operation Centre.
•Backups management: Savings re-establishment: HP-OMNIBACK
•Escalation of problems analyse by HP OV ITO tool
•Network management : Protocoles IP, DNS et X25.
•IT stand by, following and resolution of problems linked to SAP, Net base, catalogue, printing problems, courier service on Atmel site (France), Bracknell (England), Helbroon (Germany), exploitation systems management (25 Servers in rooms), and away servers via ITO tool: HP3000/MPEX /CATALOGUES, configuration of Systems + Patch.
HP9000 / HP-UX / UNIX / ORACLE / SAP / CATALOGUES.
•SAP management: Backups, Transports, mandant, Roles given to user
IT room management
•Responsible of Help Desk for Atmel in Nantes and for all European affiliate, Asia, USA and Philippines.
•Animation of high tech meetings and crises cellules linked to SAP.
•Unity activity by performance showing installation management, time of deliverance, and following of problems until final resolution. responsibilization of the service in order to guaranty a great quality and the efficacy of the answers given to users who work on SAP.
•Good relationship in user’s assistance, assistance, advices and formation.
•Redaction of process, documentations, présentations, notes, information.
•Coordination with all the services of the firm and assurance of reporting with the IT responsible
•Responsible of the firm database 18000 supports.
•Responsible of payment treatment in relation with personnel service
•Printers under SAP management: resolutions of problems for: (Win95/98/2000/XP/UNIX/NT/LINUX/Access/Excel/PowerPoint/ Lotus Notes.)
•Materials: Architecture PC and peripheries.
•Exploitation systems: DOS; Windows 3.1, 95, 98, 2000, XP.
•Software: Word, Excel, Access, Antivirus, AVG
• Local networks: Netware de Novell, Windows NT, INTERNET
• Call pick and problems linked to the IT room and the entire firm resolution :(400 users including 200 PC and more than 170 stations SUN).
Environnement : PO 97, 2000, XP, Linux, Unix/Aix/Oracle/NT/SAP,
HP Open View Operation Center ITO
HP-Omni back, Antivirus, Messageries, VNC
Education - Certifications
1998
DUT Industrial Computing, CNAM, Nantes
2001
2003
DUTIL Polytechnic School of the University of Nantes (IRESTE)
-Project manager Software and Networks-
DUT Industrial Computing, CNAM, Nantes
Language skills
French
Fluent
English
Technical and Professional
Espagnol Fluent
Classical Arabic Fluent
Software skills
SAP R/3 CO (all modules), PS, BW + Cross application integration
Solution Manager
SAP I-Tutor
Mercury
Service Center (Peregrine System)
WEB METHODES 7 Training
DATA PROTECTOR Training
Initial intern SAP training (MATRA MHS)
SAP Training centre
ADM100 Training (SAP Administration)
Training centre ATOS
Administration DBA Level 1 .
Certification
ITILV3 Certification
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