VANESSA LONG

***** ****** **, ****** ** *****

303-***-**** (mobile)

ac9t7x@r.postjobfree.com

EDUCATION

University of San Diego – Cum laude

Bachelor of Science, (B.S.) Business Administration. Concentration: Business Law and Religious Studies

Excellence in Athletics and Academics Fall 2000, Cross Country 2000-2004, Dean’s List, and Peace & Justice Council

Cherry Creek High School

General education (H.S. Diploma) – Magna cum laude

National Honors Society, National Junior Classical League, Big Sisters, Latin Club president, and Interact

EXPERIENCE

Service First Permits, LLC

Executive Administrative Assistant & Accounting Director January 2016 – Present

Serve as the primary assistant to the CAO/CFO; represents the executive in interactions with internal and external customers and stakeholders

Prepare and send all invoices and perform daily fee verification

Complete not to exceed status checks to help ensure projects don’t go over budget

Notarize documents

Monitor office supplies and replenish stock as necessary

Process credit card transactions, prepare daily bank deposits, and enter customer payments

Resolve administrative inquiries

Follow up on delinquent accounts weekly

CompassHoldings, Inc. May 2015 – January 2016

Marketing and Customer Relations Manager

Oversaw marketing and business development for CompassData, CompassTools, and CompassCom Software Corporation

Trade show management

CRM program management

Standardizing and distributing posting of finalized assets and reporting

Specialized in building successful Customer Reference Programs which includes: development of Customer Success Stories and Videos, webinars, and showcasing marquis/poster children customers through Google reviews, press releases, quote sheets, and speaking opportunities

Boosted organic traffic through monitoring, management, and reporting of SEO and PPC campaigns

Big Sky Communications, Inc. September 2012 – May 2015

Assoc. Account Manager, Customer Reference Programs

Program manager for NetApp

Synthesize messaging to develop impactful sales and marketing collateral for internal corporate communications, external public relations, and sales enablement

Edit case studies, layout and finalize success stories, draft slides for sales presentations along with social media content to promote thought leadership

Manage internal reference asset databases

Coordinate with web team to post assets to client websites and add metadata for SEO

Program management for internal win programs for Adobe and NetApp

Clients served include Adobe, Cisco, NetApp, VMware, SAP, and Logitech

Big Sky Communications, Inc. October 2010 – September 2012

Production Coordinator, Customer Reference Programs

Developed slides and social media for success stories

Posted assets to internal reference management systems

Layout and finalization of Adobe Customer Stories

World Links Groups March 2009 – October 2010

Contracts Administrator

Prepared and administered all vendor contracts and Non-Disclosure Agreements

Assisted grant writer in raising federal funds for upcoming projects

Responsible for creating and updating contacts database

Developed content for company website

Assisted Managing Director in all ad hoc duties as needed

Lender Processing Services October 2007 – March 2009

On-Site Liaison/Asset Technician

Created ALS REO department curative business rules/procedures

Helped implement shared inbox for all curative issues

Researched foreclosure attorney eviction invoices

Responsible for supporting Asset Managers in the marketing and disposition of client inventory real estate owned assets

Supplied reports for curative issues and back taxes

Updated client codes and property statuses in Res.Net

Researched missing disposition fees

Revised wire instructions and re-key disclosures for accuracy and consistency

Followed up on unrecorded foreclosure deeds and all other curative issues to clear title for under contract assets

Assisted on-site REDC Auction Coordinator with reporting, preparing training materials, revising informational auction documents, and drafting form emails

Kumon Learning Centers, Englewood, CO

Tutor/Grader

Summarized and corrected homework and class work and tutored math and English for all grade levels enrolled in program

Encouraged, mentored, and built confidence in students, which prepared them to succeed inside and outside of the classroom

Organized classwork and homework and maintained student files

Entered grades into internal system

EchoStar Satellite, LLC May 2006 – October 2007

Account Executive

Responsible for all Free to Guest (FTG), Multiple Dwelling Unit (MDU) Bulk, and MDU/DHA residential and Public/Private (P/P) inquiries for the Midwest

Monitored 800 number and managed multiple inquiries from retailers

Educated retailer base on the sale and distribution of programming and collaborated cross-functionally with information sharing about new sales strategies on a weekly basis

Maintained and secured lead database and helped ensure that retailers and distributors followed up on all forwarded opportunities including fostering and encouraging non-lead activations

Developed training on recently automated commercial Co-Op program

Exceeded team goals for call management and customer support and satisfaction

All general administrative duties including: compiling weekly call reports for the Inside Sales Manager and creating weekly sales leads reports for the Vice President

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